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Technology Contracts Telecommunications Expense Management Services

Michael Loria
(504) 589-4348
michael.loria@gsa.gov

Russ Peery
(817) 574-4318
russ.peery@gsa.gov

Lucy Elizabeth Cavazos
(210) 341-8307
lucy.cavazos@gsa.gov
On January 11, 2008, the U.S. General Services Administration (GSA) awarded Federal Strategic Sourcing Initiative (FSSI) contracts in support of Wireless Telecommunications Expense Management (TEM) services. This initiative will provide federal government agencies with comprehensive TEM services, that will streamline the ordering and management of wireless devices and services, and ultimately lower the total cost of commercial wireless services. This enables the federal government to:
  • Reduce monthly wireless bills through optimized rate plans/lower effective per minute prices
  • Pay proper amounts through more accurate billing
  • Pay only for what is used through elimination of unused lines
  • Improve compliance to rate plans and related wireless spend management policies
  • Improve asset management
  • Require the TEM vendor to manage conflict resolution and bill related issues
  • Rely upon a single source for ordering wireless devices and services

The award provides for:

  • "Core" TEM Services
    • Wireless Service Contract/Agreement Administration Services
    • Inventory Management Services
    • Rate Plan Optimization Services
    • Management Reporting Services
    • Invoice Management and Audit
  • "Optional" TEM Services
    • Contract Optimization Services
    • Ordering and Procurement Services
    • Bill Payment Services
    • Dispute Recovery Services
    • Device Disposition / Disposal Services

The award is the result of a collaborative team effort among customer agencies across the federal government. The team gathered data to conduct benchmarking studies and spend analyses, defined requirements, evaluated offers, and recommended award.

These ID/IQ contracts are expected to be used with agency wireless services and devices primarily acquired through the GSA Federal Supply Schedules, Governmentwide Acquisition Contracts (GWACs) or other agency-established enterprise Blanket Purchase Agreements (BPAs) and contracts. TEM services will provide users with a convenient and single-source for ordering and managing wireless devices and service from regional or local carriers and will complement the Networx contracts. Guidance for the procurement information can be found at our TEM services library.

The shortcut to this page is www.gsa.gov/fssitem.