| No. | Metric | Source | 2004 | 2005 | 2006 (Q1) | 2006 (Q2 YTD) |
|---|---|---|---|---|---|---|
| 1 | Joint Commission core measures | UHC | Joint Commission (formerly JCAHO) core measures | |||
| 2 | Total operating costs | Finance | $362,004,761 | $431,827,693 | $114,508,791 | $235,081,495 |
| 3 | Cost per discharge | Finance | $13,385 | $14,491 | $15,434 | $15,309 |
| 4 | Cost per encounter | Finance | $123 | $134 | $128 | $129 |
| 5 | Net revenue | Finance | $11,895,074 | $14,662,928 | $2,769,757 | $12,296,023 |
| 6 | Net revenue per discharge | Finance | $9,935 | $10,739 | $11,001 | $10,967 |
| 7 | Net revenue per encounter | Finance | $61 | $79 | $78 | $78 |
| 8 | Employee engagement | Lean Team | 30 | 84 | 143 | 201 |
| 9 | FTE per adjusted occupied bed1 | UHC | 7.8 | 7.8 | 5.5 2 | 6.6 2 |
| 10 | ALOS (total days) | UHC | 4.4 | 4.4 | 4.6 | 4.4 |
| 11 | Risk adjusted mortality | UHC | 0.86 | 0.74 | 0.55 | 0.58 |
| 12 | ALOS for top 10 diagnoses | UHC | 3.92 | 4.11 | 4.43 | 4.2 |
| 13 | Physician productivity (relative value units) | Physician billing | 450,410 | 422,075 | 127,713 | 250,692 |
| 14 | Medication errors (%) | 0.0185 | 0.0216 | 0.0179 | 0.0164 | |
| 15 | Errors related to procedure/treatment or test | UHC Patient Safety Net | 847 | 714 | 300 | 592 |
| 16 | Occurrences of COR zero (cardiac arrest)3 | 56 | 62 | 50 | 89 | |
| 17 | Readmission rates1 | UHC | 6.6 | 5.8 | 5.9 | 6.6 |
| 18 | Patient satisfaction | Press Ganey | 80.3 | 79.9 | 82.7 | 82.5 |
| 19 | Nurse turnover rate (%) | Employee Services | 16.1 | 18.2 | 13.9 Annualized | 11.9 Annualized |
| 20 | Nurse vacancy rate (%) | Employee Services | 13.4 | 12.8 | 12.7 | 16.5 |
| 21 | Employee turnover rate (%) | Employee Services | 18.4 | 15.5 | 14.0 (annualized) | 14.0 (annualized) |
| 22 | Employee vacancy rates (%) | Employee Services | 9.1 | 8.5 | 9.3 | 11.1 |
| 23 | Employee satisfaction | N/A | N/A | N/A | ||
| 24 | Private payer (%) | DH DW | 8.56 | 11.02 | 7.75 | 8.00 |
| 25 | Patients served | DH DW | 143,033 | 151,457 | 76,679 | 97,490 |
| 26 | Outpatient visits | DH DW | 653,954 | 675,465 | 170,952 | 336,331 |
| 27 | Inpatient admits | DH DW | 21,652 | 20,559 | 6,953 | 10,704 |
| 28 | Prescriptions filled | O/P Pharmacy | 576,894 | 636,211 | 154,964 | 307,757 |
| 29 | On-hand inventory value | Balance sheet | $6,202,779 | $6,539,206 | $6,519,348 | $6,525,215 |
Note: Definitions for metrics are included in
Appendix C, by metric number.
1. The 2006 YTD figure for this metric is not
YTD but represents a value for the respective quarter only.
2. Definition of FTEs revised to include areas of
operations that are similar to other UHC reporting hospitals.
3. Expanded sources for reporting COR zeros to
improve accuracy which contributed to increase.
Key: ALOS = average length of stay; DH DW = Denver Health
Data Warehouse; FTE = full-time equivalent; O/P = outpatient; UHC = University
HealthSystem Consortium; YTD = year to date.