| Access | Billing | Clinic | Hospital flow | Operating room |
|---|---|---|---|---|
| Payer source appointments | Accounts receivable days | Visits per provider session | Throughput in days-average daily census/discharges per day | Zero case errors |
| Copay/deposit collection/per visit | Payer denials | Discipline specific quality outcomes | Divert status (ED divert %) | Charges per staffed or hour |
| Registration accuracy | Claims documents that are error free | Clinic flow time-door to door | Time ICU patients waiting for floor bed | Expenses per staffed or hour |
| Third-party collections | Bad debt as percentage of gross charges | Staff satisfaction | Staff satisfaction (Press Ganey) | Operating room utilization per staffed or hour |
| Enrollment in payer source programs | Users per full-time equivalent | Bed fallow time | Staff morale (in development) | |
| Customer service (per Press Ganey) | ||||
| Number of primary care users | ||||
| Time to third appointment |