Troubleshooting

In order for you to install and run AccuWage/AccuW2C, you must have administrative rights on the computer in which you are installing the software and saving wage report files. To check to see if you have the proper rights, follow these steps:

1. Locate the drive where the software and wage report files are saved.
2. Right click on the file and select "Properties".
3. Select the Security tab, then the "Advanced" button.
4. If you are an administrator, your user name will be listed as having "Full Control".

Some errors you might receive and/or problems you may encounter:

• The file C:\WINNT\System32\Msvbvm60.dll is in use and cannot be installed...
• The file C:\Windows\System32\Msvbvm60.dll is in use and cannot be installed...
• 440 Automation Run Time Error
• accuXX.exe is not a valid Win32 application*
• aw2cXX.exe is not a valid Win32 application*

During installation you may receive a Microsoft pop-up error message box that states,"The file C:\WINNT\System32\Msvbvm60.dll is in use and cannot be installed..." OR The file C:\Windows\System32\Msvbvm60.dll is in use and cannot be installed...". These error messages indicate that the Dynamic Linked Library (DLL) listed is currently in use. If you receive this message, select "Ignore" to continue with the installation. AccuWage/AccuW2C will install and function normally.

If you are part of a network, you may receive an error when you attempt to download, install, or try to run the AccuWage/AccuW2C software. If you receive the error message, “440 Automation Run Time Error” or something similar, check the following:

• Make sure your network profile allows you to download, install, and run software. A regular user profile may not have the necessary permissions.
• You must have administrative rights/access to the drive where you plan to use the software and where you save your W2Report/W2CReport files.
• If you are not sure what permissions you have or you are still experiencing problems, ask your network coordinator to review your access settings.

During installation you may receive a pop-up error message box that states, “accuXX.exe is not a valid Win32 application”or “aw2cXX.exe is not a valid Win32 application”. * This error message may occur when trying to install the AccuWage/AccuW2C software and may be caused by firewall protection or other spam/virus filter that deletes .exe and .zip file extensions, preventing AccuWage/AccuW2C software installation (preventing Internet downloads).

Upon request, the AccuWage/AccuW2C software can be sent to you. If you need a copy of the software, contact your Employer Services Liaison Officer.

If you are running anti-spam software, be sure to configure it so that SSA e-mail is not identified as spam:

1. On the Microsoft Outlook page, select "Tools", then "Options".
2. Under the Preferences tab for E-Mail, select "Junk E-Mail".
3. Under Junk E-Mail Options, select "Safe Senders ".
4. On the Safe Senders screen, select "Add".
5. In the Add address or domain box, enter the e-mail address for Social Security; www.ssa.gov, and select "OK".

* XX indicates the software version. (07, 08, etc)

For more information about AccuWage, AccuW2C, the EFW2 and EFW2C formats, or for answers to other questions about wage reporting, please contact an Employer Services Liaison Officer or visit How to Reach Us.