Assessment
Feedback Incentives eXchange (AFIX)
Feedback
Tips Providing
feedback to a provider and office staff is a combination of art and science.
Possessing the knowledge and ability to analyze reports and condense the
information into a simple and brief message is essential. In a feedback
session, you must be able to facilitate a discussion to motivate the practice
to make changes to improve coverage.
- Be Prepared
- Organize
your findings
-
Outline your session
-
What information will you share with the office?
-
Focus on AFIX process vs. coverage level
-
Begin and end on a positive note
- Focus
on 2-4 priority areas
- Share
with the provider and office staff strengths related to immunization
delivery in the practice
- Introduce
2 to 4 areas of opportunity to improve coverage level
- Focus
on areas that will provide the greatest benefit to the provider
- Priority
areas must match provider’s priority
- Establish
a two way conversation
- Find
out what the provider and staff think are the factor affecting the
immunization coverage levels.
- What
can they do improve or change these factors?
- Are
these changes reasonable to implement?
- Who
will take responsibility to make these changes?
- Use your
interpersonal skills
- Maintain
a positive attitude (non-judgmental)
- Connect
with the staff- start to develop a relationship with office
- Confirm
your understanding of what staff has said
- Gather
your thoughts before responding
TEST
YOUR FEEDBACK SKILLS!
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This
page last modified on November 12, 2003 |
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