Our Mission

To strengthen and support individuals and families by fostering independence and personal responsibility; protecting people; providing opportunities for individuals to achieve their full potential; and promoting healthy families and safe communities by ensuring quality, cost-effective and comprehensive services are provided in cooperation with our partners.

Our Guiding Principles

• We believe families have the right to be safe and secure.
• We believe in providing opportunities and choices that support the needs of families through available and accessible services.
• We believe in collaborative communications, teamwork, partnerships and trust for essential family services.
• We believe in respecting individual and cultural differences by treating people with dignity, fairness and respect.
• We believe in focusing on results, quality and continuous improvement, and on using state-of-the-art technology to be more efficient and effective.
• We believe in professional and well-trained staff who are competent, accountable and empowered.
• We believe in providing quality, timely customer service through the “no wrong door” approach.

Our Goals

• Increase access to quality services for our customers.
• Reduce abuse, neglect and exploitation of vulnerable people.
• Improve internal and external customer service.
• Strengthen the processes important to achieving our vision.