GSA Citizen Relationship Management Newsletter
GSA's Office of Intergovernmental Solutions has published a newsletter on Citizen Relationship Management (CRM). The newsletter includes 19 articles from federal, state, local, and international governments, as well as industry, nonprofits, and academia. This newsletter covers citizen services and the use of CRM for electronic government (E-Gov). CRM systems record, route, and manage interactions with citizens and organizations in a coordinated manner. They allow an organization to accurately track interaction with citizens, clearly articulate its services to citizens, predict user needs, reduce response time, improve staff efficiency, and meet customer needs and service expectations.
Please access the newsletter here: Citizen Relationship Management Newsletter
Highlights from the newsletter include:
Last Reviewed 9/10/2007