Customer Service Inquiries Tool Agent Training
CMS Employees Only
09/22/2008 - 09/23/2008
7111 building B-302
For ASG staff who are considered Agents in the new Customer Service Inquiries tool. This tool is being developed to provide web self-service for CMS staff through a repository of Frequently Asked Questions, as well as provide a mechanism to tracking and escalating incident or inquiry management. Agenda and user manual will be distributed at the training. There are multiple sessions offered. You only have to attend one session. Monday September 22, 2008 9am-12pm Monday September 22, 2008 1pm-4pm Tuesday September 23, 2008 9am-12pm
| Time |
Session |
09/22/2008
9:00 AM - 12:00 PM
7111 |
September 22, 2008 9am-12pm
*
|
09/22/2008
1:00 PM - 4:00 PM
7111 |
September 22, 2008 1-4pm
*
|
09/23/2008
9:00 AM - 12:00 PM
7111 |
September 23rd 9am-12pm
*
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Additional Information:
- The conference will be held at:
7111 building B-302
- If there are any questions, please contact the conference coordinator(s).
Jeannette McKinley
Phone Number: 1-410-786-3242
Email: jeannette.mckinley@cms.hhs.gov
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