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Oregon Employment Department - Child Care Division
Oregon Employment Department

Complaint History & Compliance History
Difference between Complaint History and Compliance History
Complaint History
Compliance History
How to make a complaint
Difference between Complaint History and Compliance History
 
What is the difference between a complaint history and compliance history?
 
"Complaint history provides information on complaints that a facility violated regulations governing child care facilities.  The complaint history on this website also includes any observed noncompliance noted during the complaint assessment visit.  The purpose of regulations is to protect the health, safety and well-being of children in child care facilities.
 
"Compliance history provides additional information related to a child care facility's license. Examples of additional information are:
How long the facility has been licensed and personnel changes
Types of training the provider has on record with the division
Any special conditions or exceptions on the provider's current license
Observed noncompliance noted during other types of visits
Other actions such as fines, revocations, and denials
 
Please note: Complaint History alone does not give a complete picture of a child care facility.  For a more complete history, the Child Care Division encourages individuals to contact the Division to get a facility's compliance history.
Complaint History
 
Child Care Division staff conduct an onsite assessment of all complaint allegations.
 
Valid: 
A complaint is found valid when there is evidence that the violation occurred.  The information that is displayed includes only complaints that were found valid,  and violations that were observed as part of the onsite complaint assessment.
Valid and Corrected:
It will also list the rules that were violated and note whether the violation was corrected during the onsite complaint assessment.
 
Electronic complaint records are on file from January 1, 2004.
 
Complaint information is provided on facilites that are actively licensed, in the process of becoming licensed, or that are found to be doing illegal child care.
 
 
 
Compliance History
 
Child Care provided in a home
 
An individual inquiring about the compliance history of a facility where care is provided in the provider's home may call the division's central office at the number (s) below:
 
Child Care Division - Central Office
(503) 947-1400
(800) 556-6616
 
Child Care Center
 
An individual inquiring about the compliance history of a child care center may call the facility’s licensing specialist directly or may call the division’s central office to get the name and phone number for the facility's licensing specialist.  The name of the licensing specialist will also be displayed on the facility information screen.
 
    
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Click the search button below to go the complaint history search screen
 
I have read the above information 
Search on-line complaint history click here              
How to make a complaint
Child Care provided in a home
An individual wishing to register a complaint against a provider who is providing child care in their home may call the division’s central office at 1-800-556-6616. You will speak to a compliance specialist who will take your information and refer it to a local child care licensing specialist for follow up.
 

Child Care Center
An individual wishing to register a complaint against a child care center, may call the facility’s licensing specialist or may call the division's central office to get the name and phone number of the facility's licensing specialist.  The licensing specialist will take your information and follow up on your complaint.   
 
 
Page updated: April 22, 2008

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