Patient Self-Management Support Programs: An Evaluation. Table 3c

Table 3c. Examples of Evaluation Measures; Additional Categories

G. Utilization* and productivity	H. Costs	I. Patient satisfaction
Utilization Hospital admissions. Emergency room visits. Physician or clinic visits. Length of stay. In-patient bed days. Asthma inpatient admits. Asthma inpatient bed days. Asthma ER visits. Urgent care visits. Scheduled physician or clinic visits. Readmissions. Annual rates of foot-related hospitalizations. Number of heart failure clinic visits. Ophthalmology visits. Diabetes specialty clinic visits. Number or insurance claims for medication. Productivity Work limitations. Days missed. Days less productive.	Overall health care costs. Detailed financial performance measures. Medical cost savings. Projected cost savings. Cost for hospitalization and ER visits.	Program satisfaction. Perceptions of migraine management. Patient satisfaction with care.

G. Utilization* and productivity

H. Costs

I. Patient satisfaction

Utilization

Hospital admissions.
Emergency room visits.
Physician or clinic visits.
Length of stay.
In-patient bed days.
Asthma inpatient admits.
Asthma inpatient bed days.
Asthma ER visits.
Urgent care visits.
Scheduled physician or clinic visits.
Readmissions.
Annual rates of foot-related hospitalizations.
Number of heart failure clinic visits.
Ophthalmology visits.
Diabetes specialty clinic visits.
Number or insurance claims for medication.

Productivity

Work limitations.
Days missed.
Days less productive.

Overall health care costs.
Detailed financial performance measures.
Medical cost savings.
Projected cost savings.
Cost for hospitalization and ER visits.

Program satisfaction.
Perceptions of migraine management.
Patient satisfaction with care.

* Utilization measures sometimes are used as surrogate measures of patient health outcomes.

Note: For this table, common chronic conditions are defined as asthma, cardiovascular disease, depression, diabetes, heart failure, and migraine headaches. Examples are taken from the literature.

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