How does the Q Card work?

The Q Card works like most gift cards:

• Buy one at any of the participating City locations below.
• Use the Q Card to buy general admission in the same way that you would use a credit card.
• Treat the card like you would do any other form of payment such as cash or check.
• Use the Q Card yourself, or give it to friends or others in your family.

How much does the Q Card cost?

Q Cards start with an initial value of $25. Add any amount you like at any time.

Where can I use the Q Card?

The following City locations currently accept Q Cards for general admission during regular business times:

• Rio Grande Zoo
• Albuquerque Aquarium
• Rio Grande Botanic Garden
• Albuquerque Museum
• Albuquerque International Balloon Museum

Where can I buy a Q Card?

Q Cards can be purchased at the following locations:

• Rio Grande Zoo, 903 Tenth Street SW (map) Hours >>
• Albuquerque Aquarium, 2601 Central Avenue NW (map) Hours >>
• Rio Grande Botanic Garden, 2601 Central Avenue NW (map) Hours >> >>
• City Hall – Treasury 1st floor, 1 Civic Plaza NW, Room 1080 (map) Hours: Open 8:00 a.m. - 5:00 p.m., Monday through Friday except on City holidays
• Plaza del Sol – Treasury, 600 2nd Street NW, Lobby Level (map) Hours: Open 8:00 a.m. - 5:00 p.m., Monday through Friday except on City holidays
• The Albuquerque Museum of Art and History, 2000 Mountain Road NW (map) Hours >>
• Albuquerque International Balloon Museum, 9201 Balloon Museum Drive NE (map) Hours >>

What happens if I lose or damage my Q Card?

Cards cannot be replaced or re-issued.

When will my Q Card expire?

Q Cards never expire!

Does the Q Card lose value over time?

Your Q Card will never lose value.

Are there any fees attached to the Q Card?

There are no fees or transaction costs.

Who can use my Q Card?

Anyone holding the Q Card can use it. This means that you can buy Q Cards as gifts for your kids, coworkers, employees – the Q Card makes the perfect gift!

How often can I reload my Q Card?

You can add additional money to your Q Card at any time online or by visiting any of the participating locations.

Can I use my Q Card to buy tickets online?

No, not at this time.

Can I use my Q Card to purchase train tickets for the Zoo train?

The Q Card can only be used for general admission. However, if you purchase a combo admission ticket, the train ride between the Zoo and the Aquarium/Botanic Garden is included. Train tickets are not available for separate purchase using your Q Card.

Can I use my Q Card to pay my water bill?

No, you cannot use Q Cards as payment for water, trash, or sewage bills.

Can I use my Q Card to pay for other events at the Balloon Fiesta?

No, the Q Card is not good for admission to the Balloon Fiesta. However, it can be used for general admission to the Albuquerque International Balloon Museum.

Can I use my Q Card to pay for special events?

Check this list to see if you can use your Q Card to pay for admission to special events. If the event is not listed here, you cannot use your Q Card to pay.

If I need more information, where do I go?

Please contact Dave Mathews at 505-768-3956.