PUBLIC INVOLVEMENT TECHNIQUES FOR TRANSPORTATION DECISION-MAKING

COVER
A NOTE FROM THE ADMINISTRATORS: FHWA AND FTA
FOREWORD
USER'S GUIDE
Chapter 1.	INFORMING PEOPLE THROUGH OUTREACH AND ORGANIZATION
	A.	Bringing a core participation group together
			Civic advisory committees
			Citizens on decision and policy bodies
			Collaborative task forces
	B.	Including people who are underserved by transportation
			Ethnic, minority, and low-income groups
			Americans with disabilities
	C.	Providing substantive information and establishing methods of communication
			Mailing lists
			Public information materials
			Key person interviews
			Briefings
			Video techniques
			Telephone techniques
			Media strategies
			Speakers' bureaus and public involvement volunteers
	D.	Taking initial action steps
Chapter 2.	INVOLVING PEOPLE FACE-TO-FACE THROUGH MEETINGS
	A.	Determining the type of meeting
			Public meetings/hearings
			Open houses/open forum hearings
			Conferences, workshops, and retreats
	B.	Selecting an organizing feature for a meeting
			Brainstorming
			Charrettes
			Visioning
			Small group techniques
	C.	Taking initial action steps
Chapter 3.	GETTING FEEDBACK FROM PARTICIPANTS
	A.	Establishing places people can find information and interact
			On-line services
			Hotlines
			Drop-in centers
	B.	Designing programs to bring out community viewpoints and resolve differences
			Focus groups
			Public opinion surveys
			Facilitation
			Negotiation and mediation
	C.	Taking initial action steps
Chapter 4.	USING SPECIAL TECHNIQUES TO ENHANCE PARTICIPATION
	A.	Holding special events
			Transportation fairs
			Games and contests
	B.	Changing a meeting approach
			Improving meeting attendance
			Role playing
			Site visits
			Non-traditional meeting places and events
	C.	Finding new ways to communicate
			Interactive television
			Interactive video displays and kiosks
			Computer presentations and simulations
			Teleconferencing
	D.	Taking initial action steps