 |
 |
| 21.003 TAXPAYER SERVICE |
| FEDERAL AGENCY |
| INTERNAL REVENUE SERVICE, DEPARTMENT OF THE TREASURY |
| AUTHORIZATION |
| Internal Revenue Code, as amended, 26 U.S.C. 7801. |
| OBJECTIVES |
| To assist taxpayers and taxpayer organizations in locating services and Federal tax information established by the Federal tax system. |
| TYPES OF ASSISTANCE |
| Advisory Services and Counseling. |
| USES AND USE RESTRICTIONS |
| The Internal Revenue Service (IRS) produces and provides publications, forms and other tax material and information to help taxpayers meet their tax responsibilities. Taxpayers can call the toll-free phone service at (800) 829-1040 for general inquiries. Taxpayers are encouraged to visit the IRS website at www.irs.gov where they can find all this information and can download forms and publications with a keystroke. The Business and Specialty Tax Line at (800) 829-4933 is available Monday thru Friday, 7 a.m. until 10 p.m. local time (with the exception of Alaska and Hawaii, which are on Pacific Time). The days and hours of operation may expand during the filing season, January through April 15, for general and specialized tax lines. The TeleTax system at (800) 829-4477, available 24 hours a day, 7 days a week, provides recorded tax information on more than 150 subjects to taxpayers who have touchtone telephones. For a directory of topics, taxpayers should listen to topic #123. The Refund Hotline (800) 829-1954 is also available Monday thru Friday, 7 a.m. until 10 p.m. local time (with the exception of Alaska and Hawaii, which are on Pacific Time). However, taxpayers can check their refunds on-line at www.irs.gov, "Where's My Refund". The site is easy, quick and secure. Educational workshops for new small businesses and self employed persons are available on-line at the IRS website at ww.irs.gov/businesses/small/index.html and provide guidance on tax-related responsibilities. The IRS also partners with the tax professional community. The IRS holds annual nationwide Tax Forums, provides an electronic newsletter called "e-news for Tax Professionals," regularly updates the Tax Professionals page on the IRS website, and organizes Tax Practitioner Institutes. Information on these programs can be found on the website. IRS Taxpayer Assistance Centers (TAC) in 50 states and Puerto Rico provide face-to-face help for account, tax law, and need based return prepartion services. Visit www.irs.gov/local/contacts/index.html for TAC locations, services and hours of operation.elease, revenue ruling, revenue procedure, notice or announcement of other guidance. The IRS also partners w ith the tax professional community. The IRS holds annual nationwide Tax Forums, provides an electronic newsletter called "e-news for Tax Professionals," regularly updates the Tax Professionals page on the IRS website, and organizes Tax Practitioner Institutes. Information on these programs can be found on the website. |
| Applicant Eligibility |
| Any individual or group interested in the tax system or have questions about his/her tax return(s). |
| Beneficiary Eligibility |
| Taxpayers. |
| Credentials/Documentation |
| None. |
| Preapplication Coordination |
| None. This program is excluded from coverage under E.O. 12372. |
| Application Procedure |
| None. |
| Award Procedure |
| Not applicable. |
| Deadlines |
| Not applicable. |
| Range of Approval/Disapproval Time |
| Not applicable. |
| Appeals |
| Not applicable. |
| Renewals |
| Not applicable. |
| Formula and Matching Requirements |
| Not applicable. |
| Length and Time Phasing of Assistance |
| Not applicable. |
| Reports |
| Not applicable. |
| Audits |
| Not applicable. |
| Records |
| Not applicable. |
| Account Identification |
| 20-0912-0-1-803. |
| Obligations |
| (Salary and expenses) FY 07 $564,665,658; FY 08 est $706,172,667; and FY 09 est $582,401,587 (Note: This data includes the following areas: Media and Publications, Stakeholder Partnerships, Education and Communication, and Field Assistance. |
| Range and Average of Financial Assistance |
| Not applicable. |
| PROGRAM ACCOMPLISHMENTS |
| Approximately 30 million additional contacts per year are achieved through partnership programs. |
| REGULATIONS, GUIDELINES, AND LITERATURE |
| IRS regulations, guidelines and literature are available at www.irs.gov. |
| Regional or Local Office |
| Field Assistance: Jane Brough, Wage & Investment, Customer Assistance, Relationships and Education, Field Assistance, 401 West Peachtree Street NW, Atlanta, GA 30308. Phone: (404) 338-8994. Tax Law Interpretation and Published Guidance: Frances Royal, Media and Publications, Customer Assistance, Relationships and Education, 1111 Constitution Avenue, Washington, DC 20224-0001. Phone: (202) 927-9568. Stakeholder Partnerships, Education & Communication: Mikki Betker, Customer Assistance Relationships and Education, 401 West Peachtree Street, NW, Atlanta, GA 30308. Phone: (404) 338-8893. Electronic/Correspondence Assistance: Bart Jones, Customer Accounts Services (CAS), 401 West Peachtree Street NW, Atlanta, GA 30308. Phone: (404) 338-8892. Area or Local Office: Taxpayer Assistance Centers (TAC) are a one-stop resource for face-to-face tax help. Visit www.irs.gov for local office locations, services and hours of operation. Forms and Publication telephone orders, operated Monday thru Friday, 7 a.m. until 10 p.m. local time (with exception of Alaska and Hawaii, which are Pacific Time): (800) 829-3676. National Taxpayer Advocate's Help Line, in service Monday thru Friday 7 a.m. until 10 p.m. local time (with exception of Alaska and Hawaii, which are Pacific Time) at (877) 777-4778. Telephone Device for the Deaf (TDD), operational Monday thru Friday, 7 a.m. until 10 p.m. local time (with exception of Alaska and Hawaii, which are Pacific Time) at (800) 829-4059. |
| Headquarters Office |
| Headquarters Office: Office of the Commissioner, Department of the Treasury, Internal Revenue Service, Room 3000IR, 1111 Constitution Ave., NW., Washington, DC 20224. |
| Web Site Address |
| http://www.irs.gov |
| RELATED PROGRAMS |
| 21.004, Exchange of Federal Tax Information With State Tax Agencies. |
| EXAMPLES OF FUNDED PROJECTS |
| Not applicable. |
| CRITERIA FOR SELECTING PROPOSALS |
| Not applicable. |
|
General Services Administration Office of Chief Acquisition Officer Regulatory and Federal Assistance Division (VIR) |
|