Invention Promoter's Name: Patent & Trademark Institute of America

Complainant's Name: H. Roy Bozeman

Response:

U.S. Patent and Trademark Office
Inventor's Assistance Program
P.O. Box 2327
Arlington, VA 22202

Dear Sir or Madam:

We are writing in order to reply to the complaint to your office by the above referenced inventor. In his complaint to your office, the inventor stated that he wished a refund from our company on the basis of his dissatisfaction with the length of time involved in the delivery of services.

In reply, we wish to state that we have been perfectly willing to provide Mr. Bozeman with the patent services listed in his contract with our company. However, in the interest of good customer relations, and without any legal requirement to do so, we have entered into a mutually acceptable agreement with Mr. Bozeman regarding the return of his payment to our company.

Please feel free to contact us if you require any additional information about this matter.

Very truly yours,
/s/   Jim McCorkle
Senior Communications Associate

KEY: =online business system =fees =forms=help =laws/regulations =definition (glossary)

The Inventors Assistance Center is available to help you on patent matters.Send questions about USPTO programs and services to the USPTO Contact Center (UCC). You can suggest USPTO webpages or material you would like featured on this section by E-mail to the webmaster@uspto.gov. While we cannot promise to accommodate all requests, your suggestions will be considered and may lead to other improvements on the website.