UNITED STATES CONSUMER PRODUCT SAFETY COMMISSION To report a 1-800-638-CPSC WHO WE ARE The U.S. Consumer Product Safety Commission (CPSC) is an independent federal regulatory agency created by Congress in 1972 under the Consumer Product Safety Act. Our agency’s mis-sion is to: ". . . protect the public against unreasonable risks of injuries and deaths associated with consumer products." We have jurisdiction over about 15,000 types of consumer products, from coffee makers, to toys, to lawn mowers, to fireworks. However, some types of consumer products are covered by other federal agencies. For example, cars, trucks and motorcycles are within the jurisdiction of the Department of Transportation; food, drugs and cosmetics are covered by the Food and Drug Administration. OUR HOTLINE SERVICES You can call our toll-free Hotline to:
If you have a product safety complaint or want to report a product-related injury, you will speak directly to a Hotline representative. The Hotline staff is available between 8:30 A.M. and 5:00 P.M. Eastern time, Monday through Friday, except holidays. Our Hotline also has a TTY number for the hearing- or speech-impaired (1-800-638-8270). We have Hotline staff who speak both English and Spanish. Arrangements can be made for callers to speak with someone in other languages. OUR INTERNET SERVICES You can file a product safety complaint, report an injury or get product recall information any time, day or night, through our web site: www.cpsc.gov You can send e-mail messages to: info@cpsc.gov RECORDED RECALL AND SAFETY INFORMATION Our hotline has a wide variety of recorded messages on product recalls, consumer products and product safety. The messages below are accessible with a touch-tone telephone, 24 hours a day, seven days a week by pushing the three-digit numbers shown below after you have called our main hotline number, 1-800-638-2772.
HOTLINE STANDARDS We take pride in meeting the standards we have set for our Hotline in our customer service plan. When you call our Hotline, you can expect the following:
YOUR VIEWS ARE IMPORTANT TO US We want to provide you with the best Hotline service possible and are always interested in learning how we can improve. If you have any comments or suggestions, we would like to hear from you. Simply ask to speak with the Hotline manager when you call: 1-800-638-CPSC or write to us at: CPSC Hotline CPSC Publication 178 |