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The MMA Help Desk provides technical system support to CMS business partners for the implementation and operation of Medicare Parts C and D. This systems information is provided to assist external business partners with connectivity, testing and data exchange with CMS. Bulletin Board - August 25, 2008 – Updated - Announcement of Fall Software Release
Please review the updated memo in the Downloads section below entitled "Updated Announcement of Fall Software Release v2" regarding CMS systems enhancements scheduled for implementation in November. Please direct questions or concerns to the MMA Help Desk at mmahelp@cms.hhs.gov or 1-800-927-8069.
Enrollment and Eligibility System Production Calendar
- NEW! (August 27, 2008) - The MMA Production Schedule for 2008 has been updated to reflect the known schedule as of August 27, 2008. The calendar is available for download both in a graphical (color-coded) format and as a text-only document. Please note that both calendars contain the same information. For either version, see the Downloads section below.
Planned Outages Due to updates of the CMS search engine the MMA Advanced Search option located in the Related Links Inside CMS section will not be functional for a period of time. CMS intends to have the function available by early January. Pending the completion of the upgrade we have removed the MMA Advanced Search link from the MMA portal. Please direct questions or concerns to the MMA Help Desk. Regularly Scheduled Maintenance As a reminder, each Sunday night beginning at 6 pm (ET) through Monday morning at 6 am (ET), the Medicare Advantage and Part-D Inquiry System (Common UI) will be unavailable to Plan users for routine scheduled maintenance. If there are any questions please contact the MMA Help Desk at 1-800-927-8069. - IACS Weekly System Maintenance - Sunday 6 p.m. to Monday 6 a.m. EST.
- GENTRAN (mailboxes) Weekly System Backup - Sunday 1 a.m. to approximately 3 a.m. EST.
Contacting the MMA Help Desk Phone: 1-800-927-8069
Email: mmahelp@cms.hhs.gov
Hours of Operation: M-F 6 a.m. to 9 p.m. EST. Page Last Modified: 09/18/2008 4:42:20 PM
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