Total Quality Management: State Success Stories
as a Model for the Federal Government
Thursday, July 29, 1999
9:30 a.m.
SD-342 Dirksen Senate Office Building
Witness List
Mr. Steve Wall
Ms. Teresa Shotwell-Haddix
Union Quality Coordinator
Ohio Department of Transportation
Mr. J. Christopher Mihm
Associate Director
Federal Management and Workforce Issues
U.S. General Accounting Office
Ms. Deidre A. Lee
Acting Deputy Director for Management
Office of Management and Budget
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