Report all Utility Emergencies by phone:  301-435-8000 (24 Hour Service).

Biosafety Level 3 or 4 (BSL-3 or BSL-4) facilities:  For ANY facility issues, immediately phone 301-435-8000.  Requester should identify specific Building, Location, Biosafety Level, and Facility Issue.

Other service requests can be entered online, or phoned in to 301-435-8000.

Public concerns re: noise, can be phoned in to 301-435-8000 or NIH Police 301-496-5685.

To enter or check the status of a service request or get additional information:

Enter New Service Request

Check Service Request Status

What types of requests can I use this form to enter?

Comments or Suggestions?
Email the Central Call-in Desk or call 301-435-8000.

Access to online service requests is occasionally unavailable due to required server maintenance. If your request for maintenance does not go through (you will get immediate notification if this happens), please call 301-435-8000 to have a clerk enter the request for you. The clerk will be able to provide you with a request number that can be used to track the status of the request on the web when service is restored.