Client Services Unit (CSU)
(1-800) 273-0557
What CSU staff can do
- Provide general information about OHP medical and dental benefits.
- Coach clients on how to resolve problems involving access or quality of care.
- Research allegations of inappropriate denials of covered benefits.
- Refer inquiries to ombudsman offices for investigation when appropriate.
- Refer members of managed care to their plan’s customer service when appropriate.
- Research and resolve medical bills received by OHP clients.
- Answer basic questions about OHP applications process and about general eligibility issues.
- Issue Certificates of Creditable Coverage requested by clients leaving OHP and moving to commercial health insurance.
- Process individual orders for OHP client handbooks.
- Process requests for changing an assigned pharmacy.
What CSU staff cannot do
- Refer clients to specific doctors, dentists or other clinics.
- Send out lists of available providers.
- Determine what health care services are covered or non-covered benefits for any specific client. (Clients should contact their health care provider).
- Send out OHP applications or assist individuals with completion of the application. People who want to apply for OHP should call (1-800) 359-9517.
- Determine eligibility for any state programs.
- Change a client’s record. For example: CSU staff cannot add family members to cases, change address, or add private insurance information.
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