Centers for Medicare & Medicaid Services

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Overview

Welcome to the Contractor Provider Customer Service Program (PCSP) Web page.  It is designed primarily for use by Medicare fee-for-service contractors.  The PCSP will strengthen and enhance CMS’ efforts to improve responsiveness to provider inquiries and education.  This page is designed to provide valuable information that will facilitate an understanding of the Medicare program’s operations, policy, and billing procedures.  Our goal is to provide resources that will assist Medicare contractors create a comprehensive, coordinated and integrated Provider Customer Service Program.

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