Software Appendix C⁽¹⁾

Question-by-Question Responses to the Software Accessibility Checklist:

Statistics by Type of Software

Question 1. Below is summarized the agencies' responses to question 1 of the Software Accessibility Checklist, organized by type of software. This question asks,
Does the software provide keyboard equivalents for all mouse actions, including buttons, scroll windows, text entry fields, and pop-up windows?
The agencies provided the following responses for the following categories of software:
Online database access: 114 / 170 (67.1%); 30 / 170 (17.6%); 26 / 170 (15.3%)
spreadsheet: 124 / 146 (84.9%); 16 / 146 (11%); 6 / 146 (4.1%)
word processor: 171 / 201 (85.1%); 19 / 201 (9.5%); 11 / 201 (5.5%)
e-mail: 137 / 159 (86.2%); 14 / 159 (8.8%); 8 / 159 (5%)
Other: 342 / 478 (71.5%); 67 / 478 (14%); 69 / 478 (14.4%)
database: 201 / 301 (66.8%); 53 / 301 (17.6%); 47 / 301 (15.6%)
Internet browser: 137 / 156 (87.8%); 13 / 156 (8.3%); 6 / 156 (3.8%)
groupware: 38 / 47 (80.9%); 3 / 47 (6.4%); 6 / 47 (12.8%)
Other Internet access: 11 / 18 (61.1%); 6 / 18 (33.3%); 1 / 18 (5.6%)

Question 2. Below is summarized the agencies' responses to question 2 of the Software Accessibility Checklist, organized by type of software. This question asks,
Does the program provide clear and precise instructions for use of all keyboard functions as part of the user documentation?
The agencies provided the following responses for the following categories of software:
Online database access: 112 / 170 (65.9%); 52 / 170 (30.6%); 6 / 170 (3.5%)
spreadsheet: 120 / 146 (82.2%); 17 / 146 (11.6%); 9 / 146 (6.2%)
word processor: 173 / 201 (86.1%); 17 / 201 (8.5%); 11 / 201 (5.5%)
e-mail: 130 / 159 (81.8%); 21 / 159 (13.2%); 8 / 159 (5%)
Other: 337 / 478 (70.5%); 86 / 478 (18%); 55 / 478 (11.5%)
database: 210 / 301 (69.8%); 63 / 301 (20.9%); 28 / 301 (9.3%)
Internet browser: 119 / 156 (76.3%); 26 / 156 (16.7%); 11 / 156 (7.1%)
groupware: 35 / 47 (74.5%); 8 / 47 (17%); 4 / 47 (8.5%)
Other Internet access: 12 / 18 (66.7%); 4 / 18 (22.2%); 2 / 18 (11.1%)

Question 3. Below is summarized the agencies' responses to question 3 of the Software Accessibility Checklist, organized by type of software. This question asks,
Are instructions regarding keyboard use widely available for all users in your component?
The agencies provided the following responses for the following categories of software:
Online database access: 117 / 170 (68.8%); 47 / 170 (27.6%); 6 / 170 (3.5%)
spreadsheet: 110 / 146 (75.3%); 26 / 146 (17.8%); 10 / 146 (6.8%)
word processor: 160 / 201 (79.6%); 28 / 201 (13.9%); 13 / 201 (6.5%)
e-mail: 120 / 159 (75.5%); 32 / 159 (20.1%); 7 / 159 (4.4%)
Other: 337 / 478 (70.5%); 83 / 478 (17.4%); 58 / 478 (12.1%)
database: 196 / 301 (65.1%); 77 / 301 (25.6%); 28 / 301 (9.3%)
Internet browser: 95 / 156 (60.9%); 47 / 156 (30.1%); 14 / 156 (9%)
groupware: 35 / 47 (74.5%); 8 / 47 (17%); 4 / 47 (8.5%)
Other Internet access: 10 / 18 (55.6%); 5 / 18 (27.8%); 3 / 18 (16.7%)

Question 4. Below is summarized the agencies' responses to question 4 of the Software Accessibility Checklist, organized by type of software. This question asks,
Does the software have a logical tabbing order among fields, text boxes, and focal points?
The agencies provided the following responses for the following categories of software:
Online database access: 155 / 170 (91.2%); 6 / 170 (3.5%); 9 / 170 (5.3%)
spreadsheet: 134 / 146 (91.8%); 2 / 146 (1.4%); 10 / 146 (6.8%)
word processor: 176 / 201 (87.6%); 7 / 201 (3.5%); 18 / 201 (9%)
e-mail: 137 / 159 (86.2%); 10 / 159 (6.3%); 12 / 159 (7.5%)
Other: 396 / 478 (82.8%); 33 / 478 (6.9%); 49 / 478 (10.3%)
database: 263 / 301 (87.4%); 10 / 301 (3.3%); 28 / 301 (9.3%)
Internet browser: 128 / 156 (82.1%); 14 / 156 (9%); 14 / 156 (9%)
groupware: 42 / 47 (89.4%); 1 / 47 (2.1%); 4 / 47 (8.5%)
Other Internet access: 13 / 18 (72.2%); 1 / 18 (5.6%); 4 / 18 (22.2%)

Question 5. Below is summarized the agencies' responses to question 5 of the Software Accessibility Checklist, organized by type of software. This question asks,
When navigating screens and dialog boxes using the keyboard, does the focus follow a logical tabbing order?
The agencies provided the following responses for the following categories of software:
Online database access: 150 / 170 (88.2%); 10 / 170 (5.9%); 10 / 170 (5.9%)
spreadsheet: 136 / 146 (93.2%); 2 / 146 (1.4%); 8 / 146 (5.5%)
word processor: 181 / 201 (90%); 6 / 201 (3%); 14 / 201 (7%)
e-mail: 141 / 159 (88.7%); 9 / 159 (5.7%); 9 / 159 (5.7%)
Other: 393 / 478 (82.2%); 29 / 478 (6.1%); 56 / 478 (11.7%)
database: 254 / 301 (84.4%); 18 / 301 (6%); 29 / 301 (9.6%)
Internet browser: 134 / 156 (85.9%); 8 / 156 (5.1%); 14 / 156 (9%)
groupware: 40 / 47 (85.1%); 3 / 47 (6.4%); 4 / 47 (8.5%)
Other Internet access: 14 / 18 (77.8%); 0 / 18 (0%); 4 / 18 (22.2%)

Question 6. Below is summarized the agencies' responses to question 6 of the Software Accessibility Checklist, organized by type of software. This question asks,
Is there a well-defined focal point that moves with keyboard navigation? (E.g., can you use the arrow keys to navigate through a list followed by pressing the ENTER key or space bar to select the desired item?)
The agencies provided the following responses for the following categories of software:
Online database access: 135 / 170 (79.4%); 18 / 170 (10.6%); 17 / 170 (10%)
spreadsheet: 133 / 146 (91.1%); 3 / 146 (2.1%); 10 / 146 (6.8%)
word processor: 179 / 201 (89.1%); 9 / 201 (4.5%); 13 / 201 (6.5%)
e-mail: 144 / 159 (90.6%); 8 / 159 (5%); 7 / 159 (4.4%)
Other: 365 / 478 (76.4%); 54 / 478 (11.3%); 59 / 478 (12.3%)
database: 236 / 301 (78.4%); 34 / 301 (11.3%); 31 / 301 (10.3%)
Internet browser: 132 / 156 (84.6%); 12 / 156 (7.7%); 12 / 156 (7.7%)
groupware: 39 / 47 (83%); 4 / 47 (8.5%); 4 / 47 (8.5%)
Other Internet access: 13 / 18 (72.2%); 0 / 18 (0%); 5 / 18 (27.8%)

Question 7. Below is summarized the agencies' responses to question 7 of the Software Accessibility Checklist, organized by type of software. This question asks,
Are shortcut keys provided for all pull-down menus?
The agencies provided the following responses for the following categories of software:
Online database access: 90 / 170 (52.9%); 32 / 170 (18.8%); 48 / 170 (28.2%)
spreadsheet: 101 / 146 (69.2%); 38 / 146 (26%); 7 / 146 (4.8%)
word processor: 146 / 201 (72.6%); 43 / 201 (21.4%); 12 / 201 (6%)
e-mail: 112 / 159 (70.4%); 37 / 159 (23.3%); 10 / 159 (6.3%)
Other: 289 / 478 (60.5%); 104 / 478 (21.8%); 85 / 478 (17.8%)
database: 167 / 301 (55.5%); 70 / 301 (23.3%); 64 / 301 (21.3%)
Internet browser: 108 / 156 (69.2%); 39 / 156 (25%); 9 / 156 (5.8%)
groupware: 35 / 47 (74.5%); 6 / 47 (12.8%); 6 / 47 (12.8%)
Other Internet access: 10 / 18 (55.6%); 5 / 18 (27.8%); 3 / 18 (16.7%)

Question 8. Below is summarized the agencies' responses to question 8 of the Software Accessibility Checklist, organized by type of software. This question asks,
Does the software support existing accessibility features built into the operating system (e.g., sticky keys, slow keys, repeat keys in Apple Macintosh OS or Microsoft Windows 95)?
The agencies provided the following responses for the following categories of software:
Online database access: 84 / 170 (49.4%); 38 / 170 (22.4%); 48 / 170 (28.2%)
spreadsheet: 118 / 146 (80.8%); 11 / 146 (7.5%); 17 / 146 (11.6%)
word processor: 167 / 201 (83.1%); 15 / 201 (7.5%); 19 / 201 (9.5%)
e-mail: 124 / 159 (78%); 16 / 159 (10.1%); 19 / 159 (11.9%)
Other: 296 / 478 (61.9%); 73 / 478 (15.3%); 109 / 478 (22.8%)
database: 177 / 301 (58.8%); 67 / 301 (22.3%); 57 / 301 (18.9%)
Internet browser: 129 / 156 (82.7%); 12 / 156 (7.7%); 15 / 156 (9.6%)
groupware: 35 / 47 (74.5%); 2 / 47 (4.3%); 10 / 47 (21.3%)
Other Internet access: 13 / 18 (72.2%); 2 / 18 (11.1%); 3 / 18 (16.7%)

Question 9. Below is summarized the agencies' responses to question 9 of the Software Accessibility Checklist, organized by type of software. This question asks,
If timed responses are present, does the software allow the user to modify the timing parameters of any required timed responses?
The agencies provided the following responses for the following categories of software:
Online database access: 20 / 170 (11.8%); 23 / 170 (13.5%); 127 / 170 (74.7%)
spreadsheet: 24 / 146 (16.4%); 15 / 146 (10.3%); 107 / 146 (73.3%)
word processor: 36 / 201 (17.9%); 18 / 201 (9%); 147 / 201 (73.1%)
e-mail: 43 / 159 (27%); 13 / 159 (8.2%); 103 / 159 (64.8%)
Other: 96 / 478 (20.1%); 64 / 478 (13.4%); 318 / 478 (66.5%)
database: 35 / 301 (11.6%); 33 / 301 (11%); 233 / 301 (77.4%)
Internet browser: 29 / 156 (18.6%); 17 / 156 (10.9%); 110 / 156 (70.5%)
groupware: 7 / 47 (14.9%); 1 / 47 (2.1%); 39 / 47 (83%)
Other Internet access: 3 / 18 (16.7%); 1 / 18 (5.6%); 14 / 18 (77.8%)

Question 10. Below is summarized the agencies' responses to question 10 of the Software Accessibility Checklist, organized by type of software. This question asks,
Are all descriptions or labels for field positioned immediately to the left or directly above the control, and do they end in a colon, so that it is easy for screen reading software to associate the labels with the corresponding fields?
The agencies provided the following responses for the following categories of software:
Online database access: 86 / 170 (50.6%); 75 / 170 (44.1%); 9 / 170 (5.3%)
spreadsheet: 77 / 146 (52.7%); 22 / 146 (15.1%); 47 / 146 (32.2%)
word processor: 107 / 201 (53.2%); 33 / 201 (16.4%); 61 / 201 (30.3%)
e-mail: 88 / 159 (55.3%); 31 / 159 (19.5%); 40 / 159 (25.2%)
Other: 251 / 478 (52.5%); 112 / 478 (23.4%); 115 / 478 (24.1%)
database: 169 / 301 (56.1%); 74 / 301 (24.6%); 58 / 301 (19.3%)
Internet browser: 78 / 156 (50%); 35 / 156 (22.4%); 43 / 156 (27.6%)
groupware: 24 / 47 (51.1%); 12 / 47 (25.5%); 11 / 47 (23.4%)
Other Internet access: 8 / 18 (44.4%); 8 / 18 (44.4%); 2 / 18 (11.1%)

Question 11. Below is summarized the agencies' responses to question 11 of the Software Accessibility Checklist, organized by type of software. This question asks,
Does every window, object, and control have a clearly named label?
The agencies provided the following responses for the following categories of software:
Online database access: 133 / 170 (78.2%); 13 / 170 (7.6%); 24 / 170 (14.1%)
spreadsheet: 130 / 146 (89%); 7 / 146 (4.8%); 9 / 146 (6.2%)
word processor: 171 / 201 (85.1%); 16 / 201 (8%); 14 / 201 (7%)
e-mail: 134 / 159 (84.3%); 15 / 159 (9.4%); 10 / 159 (6.3%)
Other: 368 / 478 (77%); 46 / 478 (9.6%); 64 / 478 (13.4%)
database: 250 / 301 (83.1%); 24 / 301 (8%); 27 / 301 (9%)
Internet browser: 134 / 156 (85.9%); 12 / 156 (7.7%); 10 / 156 (6.4%)
groupware: 38 / 47 (80.9%); 4 / 47 (8.5%); 5 / 47 (10.6%)
Other Internet access: 14 / 18 (77.8%); 2 / 18 (11.1%); 2 / 18 (11.1%)

Question 12. Below is summarized the agencies' responses to question 12 of the Software Accessibility Checklist, organized by type of software. This question asks,
Does the software application use standard controls rather than owner-drawn or custom controls?
The agencies provided the following responses for the following categories of software:
Online database access: 132 / 170 (77.6%); 26 / 170 (15.3%); 12 / 170 (7.1%)
spreadsheet: 135 / 146 (92.5%); 4 / 146 (2.7%); 7 / 146 (4.8%)
word processor: 184 / 201 (91.5%); 8 / 201 (4%); 9 / 201 (4.5%)
e-mail: 147 / 159 (92.5%); 5 / 159 (3.1%); 7 / 159 (4.4%)
Other: 397 / 478 (83.1%); 34 / 478 (7.1%); 47 / 478 (9.8%)
database: 234 / 301 (77.7%); 42 / 301 (14%); 25 / 301 (8.3%)
Internet browser: 141 / 156 (90.4%); 7 / 156 (4.5%); 8 / 156 (5.1%)
groupware: 40 / 47 (85.1%); 3 / 47 (6.4%); 4 / 47 (8.5%)
Other Internet access: 17 / 18 (94.4%); 0 / 18 (0%); 1 / 18 (5.6%)

Question 13. Below is summarized the agencies' responses to question 13 of the Software Accessibility Checklist, organized by type of software. This question asks,
Does the software have a user selectable option to display text on icons, i.e., text only icons or bubble help?
The agencies provided the following responses for the following categories of software:
Online database access: 59 / 170 (34.7%); 64 / 170 (37.6%); 47 / 170 (27.6%)
spreadsheet: 113 / 146 (77.4%); 13 / 146 (8.9%); 20 / 146 (13.7%)
word processor: 152 / 201 (75.6%); 18 / 201 (9%); 31 / 201 (15.4%)
e-mail: 118 / 159 (74.2%); 19 / 159 (11.9%); 22 / 159 (13.8%)
Other: 263 / 478 (55%); 100 / 478 (20.9%); 115 / 478 (24.1%)
database: 140 / 301 (46.5%); 55 / 301 (18.3%); 106 / 301 (35.2%)
Internet browser: 118 / 156 (75.6%); 16 / 156 (10.3%); 22 / 156 (14.1%)
groupware: 32 / 47 (68.1%); 4 / 47 (8.5%); 11 / 47 (23.4%)
Other Internet access: 7 / 18 (38.9%); 7 / 18 (38.9%); 4 / 18 (22.2%)

Question 14. Below is summarized the agencies' responses to question 14 of the Software Accessibility Checklist, organized by type of software. This question asks,
Is the use of icons consistent throughout the application?
The agencies provided the following responses for the following categories of software:
Online database access: 99 / 170 (58.2%); 9 / 170 (5.3%); 62 / 170 (36.5%)
spreadsheet: 135 / 146 (92.5%); 2 / 146 (1.4%); 9 / 146 (6.2%)
word processor: 179 / 201 (89.1%); 6 / 201 (3%); 16 / 201 (8%)
e-mail: 141 / 159 (88.7%); 6 / 159 (3.8%); 12 / 159 (7.5%)
Other: 354 / 478 (74.1%); 24 / 478 (5%); 100 / 478 (20.9%)
database: 184 / 301 (61.1%); 21 / 301 (7%); 96 / 301 (31.9%)
Internet browser: 142 / 156 (91%); 5 / 156 (3.2%); 9 / 156 (5.8%)
groupware: 38 / 47 (80.9%); 2 / 47 (4.3%); 7 / 47 (14.9%)
Other Internet access: 14 / 18 (77.8%); 1 / 18 (5.6%); 3 / 18 (16.7%)

Question 15. Below is summarized the agencies' responses to question 15 of the Software Accessibility Checklist, organized by type of software. This question asks,
Are menus with text equivalents provided for all icon functions or icon selections on menu, tool, and format bars?
The agencies provided the following responses for the following categories of software:
Online database access: 77 / 170 (45.3%); 25 / 170 (14.7%); 68 / 170 (40%)
spreadsheet: 128 / 146 (87.7%); 7 / 146 (4.8%); 11 / 146 (7.5%)
word processor: 175 / 201 (87.1%); 9 / 201 (4.5%); 17 / 201 (8.5%)
e-mail: 138 / 159 (86.8%); 9 / 159 (5.7%); 12 / 159 (7.5%)
Other: 321 / 478 (67.2%); 48 / 478 (10%); 109 / 478 (22.8%)
database: 168 / 301 (55.8%); 36 / 301 (12%); 97 / 301 (32.2%)
Internet browser: 136 / 156 (87.2%); 11 / 156 (7.1%); 9 / 156 (5.8%)
groupware: 37 / 47 (78.7%); 2 / 47 (4.3%); 8 / 47 (17%)
Other Internet access: 13 / 18 (72.2%); 2 / 18 (11.1%); 3 / 18 (16.7%)

Question 16. Below is summarized the agencies' responses to question 16 of the Software Accessibility Checklist, organized by type of software. This question asks,
If there are audio alerts, are visual cues also provided? Note: Most operating systems handle this issue in the client/server environments; the question is most relevant in a dumb terminal environment.
The agencies provided the following responses for the following categories of software:
Online database access: 53 / 170 (31.2%); 22 / 170 (12.9%); 95 / 170 (55.9%)
spreadsheet: 82 / 146 (56.2%); 14 / 146 (9.6%); 50 / 146 (34.2%)
word processor: 113 / 201 (56.2%); 20 / 201 (10%); 68 / 201 (33.8%)
e-mail: 104 / 159 (65.4%); 8 / 159 (5%); 47 / 159 (29.6%)
Other: 225 / 478 (47.1%); 53 / 478 (11.1%); 200 / 478 (41.8%)
database: 103 / 301 (34.2%); 31 / 301 (10.3%); 167 / 301 (55.5%)
Internet browser: 84 / 156 (53.8%); 16 / 156 (10.3%); 56 / 156 (35.9%)
groupware: 33 / 47 (70.2%); 2 / 47 (4.3%); 12 / 47 (25.5%)
Other Internet access: 5 / 18 (27.8%); 1 / 18 (5.6%); 12 / 18 (66.7%)

Question 17. Below is summarized the agencies' responses to question 17 of the Software Accessibility Checklist, organized by type of software. This question asks,
Does the software support the "show sounds" feature where it is built into the operating system?
The agencies provided the following responses for the following categories of software:
Online database access: 28 / 170 (16.5%); 45 / 170 (26.5%); 97 / 170 (57.1%)
spreadsheet: 87 / 146 (59.6%); 17 / 146 (11.6%); 42 / 146 (28.8%)
word processor: 122 / 201 (60.7%); 26 / 201 (12.9%); 53 / 201 (26.4%)
e-mail: 98 / 159 (61.6%); 26 / 159 (16.4%); 35 / 159 (22%)
Other: 199 / 478 (41.6%); 94 / 478 (19.7%); 185 / 478 (38.7%)
database: 92 / 301 (30.6%); 56 / 301 (18.6%); 153 / 301 (50.8%)
Internet browser: 87 / 156 (55.8%); 31 / 156 (19.9%); 38 / 156 (24.4%)
groupware: 26 / 47 (55.3%); 5 / 47 (10.6%); 16 / 47 (34%)
Other Internet access: 4 / 18 (22.2%); 5 / 18 (27.8%); 9 / 18 (50%)

Question 18. Below is summarized the agencies' responses to question 18 of the Software Accessibility Checklist, organized by type of software. This question asks,
Can the user disable or adjust sound volume?
The agencies provided the following responses for the following categories of software:
Online database access: 45 / 170 (26.5%); 28 / 170 (16.5%); 97 / 170 (57.1%)
spreadsheet: 108 / 146 (74%); 7 / 146 (4.8%); 31 / 146 (21.2%)
word processor: 144 / 201 (71.6%); 15 / 201 (7.5%); 42 / 201 (20.9%)
e-mail: 119 / 159 (74.8%); 10 / 159 (6.3%); 30 / 159 (18.9%)
Other: 257 / 478 (53.8%); 46 / 478 (9.6%); 175 / 478 (36.6%)
database: 118 / 301 (39.2%); 47 / 301 (15.6%); 136 / 301 (45.2%)
Internet browser: 104 / 156 (66.7%); 16 / 156 (10.3%); 36 / 156 (23.1%)
groupware: 33 / 47 (70.2%); 5 / 47 (10.6%); 9 / 47 (19.1%)
Other Internet access: 8 / 18 (44.4%); 1 / 18 (5.6%); 9 / 18 (50%)

Question 19. Below is summarized the agencies' responses to question 19 of the Software Accessibility Checklist, organized by type of software. This question asks,
If information is provided in an audio format, is it also capable of being displayed by the user in a visual format?
The agencies provided the following responses for the following categories of software:
Online database access: 13 / 170 (7.6%); 23 / 170 (13.5%); 134 / 170 (78.8%)
spreadsheet: 50 / 146 (34.2%); 15 / 146 (10.3%); 81 / 146 (55.5%)
word processor: 68 / 201 (33.8%); 27 / 201 (13.4%); 106 / 201 (52.7%)
e-mail: 63 / 159 (39.6%); 19 / 159 (11.9%); 77 / 159 (48.4%)
Other: 129 / 478 (27%); 69 / 478 (14.4%); 280 / 478 (58.6%)
database: 62 / 301 (20.6%); 40 / 301 (13.3%); 199 / 301 (66.1%)
Internet browser: 53 / 156 (34%); 26 / 156 (16.7%); 77 / 156 (49.4%)
groupware: 15 / 47 (31.9%); 4 / 47 (8.5%); 28 / 47 (59.6%)
Other Internet access: 2 / 18 (11.1%); 2 / 18 (11.1%); 14 / 18 (77.8%)

Question 20. Below is summarized the agencies' responses to question 20 of the Software Accessibility Checklist, organized by type of software. This question asks,
Is the software application free of patterned backgrounds used behind text or important graphics?
The agencies provided the following responses for the following categories of software:
Online database access: 145 / 170 (85.3%); 9 / 170 (5.3%); 16 / 170 (9.4%)
spreadsheet: 132 / 146 (90.4%); 5 / 146 (3.4%); 9 / 146 (6.2%)
word processor: 181 / 201 (90%); 7 / 201 (3.5%); 13 / 201 (6.5%)
e-mail: 140 / 159 (88.1%); 7 / 159 (4.4%); 12 / 159 (7.5%)
Other: 384 / 478 (80.3%); 38 / 478 (7.9%); 56 / 478 (11.7%)
database: 252 / 301 (83.7%); 22 / 301 (7.3%); 27 / 301 (9%)
Internet browser: 124 / 156 (79.5%); 20 / 156 (12.8%); 12 / 156 (7.7%)
groupware: 40 / 47 (85.1%); 2 / 47 (4.3%); 5 / 47 (10.6%)
Other Internet access: 13 / 18 (72.2%); 2 / 18 (11.1%); 3 / 18 (16.7%)

Question 21. Below is summarized the agencies' responses to question 21 of the Software Accessibility Checklist, organized by type of software. This question asks,
Can a user override default fonts for printing and text displays?
The agencies provided the following responses for the following categories of software:
Online database access: 76 / 170 (44.7%); 87 / 170 (51.2%); 7 / 170 (4.1%)
spreadsheet: 136 / 146 (93.2%); 2 / 146 (1.4%); 8 / 146 (5.5%)
word processor: 187 / 201 (93%); 3 / 201 (1.5%); 11 / 201 (5.5%)
e-mail: 134 / 159 (84.3%); 17 / 159 (10.7%); 8 / 159 (5%)
Other: 333 / 478 (69.7%); 87 / 478 (18.2%); 58 / 478 (12.1%)
database: 154 / 301 (51.2%); 125 / 301 (41.5%); 22 / 301 (7.3%)
Internet browser: 133 / 156 (85.3%); 14 / 156 (9%); 9 / 156 (5.8%)
groupware: 35 / 47 (74.5%); 9 / 47 (19.1%); 3 / 47 (6.4%)
Other Internet access: 16 / 18 (88.9%); 1 / 18 (5.6%); 1 / 18 (5.6%)

Question 22. Below is summarized the agencies' responses to question 22 of the Software Accessibility Checklist, organized by type of software. This question asks,
Can a user adjust or disable flashing, rotating, or moving displays?
The agencies provided the following responses for the following categories of software:
Online database access: 26 / 170 (15.3%); 29 / 170 (17.1%); 115 / 170 (67.6%)
spreadsheet: 76 / 146 (52.1%); 7 / 146 (4.8%); 63 / 146 (43.2%)
word processor: 103 / 201 (51.2%); 15 / 201 (7.5%); 83 / 201 (41.3%)
e-mail: 73 / 159 (45.9%); 17 / 159 (10.7%); 69 / 159 (43.4%)
Other: 174 / 478 (36.4%); 72 / 478 (15.1%); 232 / 478 (48.5%)
database: 66 / 301 (21.9%); 66 / 301 (21.9%); 169 / 301 (56.1%)
Internet browser: 75 / 156 (48.1%); 28 / 156 (17.9%); 53 / 156 (34%)
groupware: 14 / 47 (29.8%); 5 / 47 (10.6%); 28 / 47 (59.6%)
Other Internet access: 4 / 18 (22.2%); 1 / 18 (5.6%); 13 / 18 (72.2%)

Question 23. Below is summarized the agencies' responses to question 23 of the Software Accessibility Checklist, organized by type of software. This question asks,
Does the software ensure that color-coding is never used as the only means of conveying information or indicating an action?
The agencies provided the following responses for the following categories of software:
Online database access: 103 / 170 (60.6%); 27 / 170 (15.9%); 40 / 170 (23.5%)
spreadsheet: 109 / 146 (74.7%); 14 / 146 (9.6%); 23 / 146 (15.8%)
word processor: 148 / 201 (73.6%); 23 / 201 (11.4%); 30 / 201 (14.9%)
e-mail: 118 / 159 (74.2%); 12 / 159 (7.5%); 29 / 159 (18.2%)
Other: 334 / 478 (69.9%); 56 / 478 (11.7%); 88 / 478 (18.4%)
database: 192 / 301 (63.8%); 48 / 301 (15.9%); 61 / 301 (20.3%)
Internet browser: 103 / 156 (66%); 26 / 156 (16.7%); 27 / 156 (17.3%)
groupware: 28 / 47 (59.6%); 13 / 47 (27.7%); 6 / 47 (12.8%)
Other Internet access: 15 / 18 (83.3%); 1 / 18 (5.6%); 2 / 18 (11.1%)

Question 24. Below is summarized the agencies' responses to question 24 of the Software Accessibility Checklist, organized by type of software. This question asks,
Does the application support user-defined color settings system-wide?
The agencies provided the following responses for the following categories of software:
Online database access: 80 / 170 (47.1%); 63 / 170 (37.1%); 27 / 170 (15.9%)
spreadsheet: 125 / 146 (85.6%); 12 / 146 (8.2%); 9 / 146 (6.2%)
word processor: 170 / 201 (84.6%); 17 / 201 (8.5%); 14 / 201 (7%)
e-mail: 127 / 159 (79.9%); 17 / 159 (10.7%); 15 / 159 (9.4%)
Other: 326 / 478 (68.2%); 77 / 478 (16.1%); 75 / 478 (15.7%)
database: 171 / 301 (56.8%); 82 / 301 (27.2%); 48 / 301 (15.9%)
Internet browser: 129 / 156 (82.7%); 14 / 156 (9%); 13 / 156 (8.3%)
groupware: 35 / 47 (74.5%); 7 / 47 (14.9%); 5 / 47 (10.6%)
Other Internet access: 11 / 18 (61.1%); 5 / 18 (27.8%); 2 / 18 (11.1%)

Question 25. Below is summarized the agencies' responses to question 25 of the Software Accessibility Checklist, organized by type of software. This question asks,
Is highlighting also viewable with inverted colors?
The agencies provided the following responses for the following categories of software:
Online database access: 95 / 170 (55.9%); 47 / 170 (27.6%); 28 / 170 (16.5%)
spreadsheet: 121 / 146 (82.9%); 12 / 146 (8.2%); 13 / 146 (8.9%)
word processor: 172 / 201 (85.6%); 13 / 201 (6.5%); 16 / 201 (8%)
e-mail: 122 / 159 (76.7%); 14 / 159 (8.8%); 23 / 159 (14.5%)
Other: 313 / 478 (65.5%); 76 / 478 (15.9%); 89 / 478 (18.6%)
database: 163 / 301 (54.2%); 74 / 301 (24.6%); 64 / 301 (21.3%)
Internet browser: 125 / 156 (80.1%); 12 / 156 (7.7%); 19 / 156 (12.2%)
groupware: 34 / 47 (72.3%); 7 / 47 (14.9%); 6 / 47 (12.8%)
Other Internet access: 10 / 18 (55.6%); 5 / 18 (27.8%); 3 / 18 (16.7%)

Question 26. Below is summarized the agencies' responses to question 26 of the Software Accessibility Checklist, organized by type of software. This question asks,
If the software application draws its own screen elements, does it pick up the size settings that the user has selected in the Control Panel?
The agencies provided the following responses for the following categories of software:
Online database access: 59 / 170 (34.7%); 36 / 170 (21.2%); 75 / 170 (44.1%)
spreadsheet: 109 / 146 (74.7%); 9 / 146 (6.2%); 28 / 146 (19.2%)
word processor: 143 / 201 (71.1%); 22 / 201 (10.9%); 36 / 201 (17.9%)
e-mail: 109 / 159 (68.6%); 15 / 159 (9.4%); 35 / 159 (22%)
Other: 261 / 478 (54.6%); 78 / 478 (16.3%); 139 / 478 (29.1%)
database: 139 / 301 (46.2%); 67 / 301 (22.3%); 95 / 301 (31.6%)
Internet browser: 113 / 156 (72.4%); 14 / 156 (9%); 29 / 156 (18.6%)
groupware: 29 / 47 (61.7%); 4 / 47 (8.5%); 14 / 47 (29.8%)
Other Internet access: 10 / 18 (55.6%); 2 / 18 (11.1%); 6 / 18 (33.3%)

Question 27. Below is summarized the agencies' responses to question 27 of the Software Accessibility Checklist, organized by type of software. This question asks,
Are all manuals and documentation provided in electronic format as well as ASCII text files, including text descriptions of any charts, graphs, pictures, or graphics of any nature?
The agencies provided the following responses for the following categories of software:
Online database access: 81 / 170 (47.6%); 80 / 170 (47.1%); 9 / 170 (5.3%)
spreadsheet: 84 / 146 (57.5%); 53 / 146 (36.3%); 9 / 146 (6.2%)
word processor: 118 / 201 (58.7%); 71 / 201 (35.3%); 12 / 201 (6%)
e-mail: 86 / 159 (54.1%); 61 / 159 (38.4%); 12 / 159 (7.5%)
Other: 253 / 478 (52.9%); 160 / 478 (33.5%); 65 / 478 (13.6%)
database: 147 / 301 (48.8%); 113 / 301 (37.5%); 41 / 301 (13.6%)
Internet browser: 83 / 156 (53.2%); 61 / 156 (39.1%); 12 / 156 (7.7%)
groupware: 35 / 47 (74.5%); 9 / 47 (19.1%); 3 / 47 (6.4%)
Other Internet access: 9 / 18 (50%); 4 / 18 (22.2%); 5 / 18 (27.8%)

Question 28. Below is summarized the agencies' responses to question 28 of the Software Accessibility Checklist, organized by type of software. This question asks,
Can a user choose to have any report generated by the software made available in a "print to ASCII file" format?
The agencies provided the following responses for the following categories of software:
Online database access: 83 / 170 (48.8%); 74 / 170 (43.5%); 13 / 170 (7.6%)
spreadsheet: 107 / 146 (73.3%); 24 / 146 (16.4%); 15 / 146 (10.3%)
word processor: 150 / 201 (74.6%); 26 / 201 (12.9%); 25 / 201 (12.4%)
e-mail: 104 / 159 (65.4%); 30 / 159 (18.9%); 25 / 159 (15.7%)
Other: 239 / 478 (50%); 127 / 478 (26.6%); 112 / 478 (23.4%)
database: 179 / 301 (59.5%); 96 / 301 (31.9%); 26 / 301 (8.6%)
Internet browser: 90 / 156 (57.7%); 39 / 156 (25%); 27 / 156 (17.3%)
groupware: 27 / 47 (57.4%); 10 / 47 (21.3%); 10 / 47 (21.3%)
Other Internet access: 10 / 18 (55.6%); 4 / 18 (22.2%); 4 / 18 (22.2%)

Question 29. Below is summarized the agencies' responses to question 29 of the Software Accessibility Checklist, organized by type of software. This question asks,
Is special training provided for users with disabilities that will enable them to become familiar with the software and learn how to use it in conjunction with assistive technology provided as an accommodation?
The agencies provided the following responses for the following categories of software:
Online database access: 66 / 170 (38.8%); 62 / 170 (36.5%); 42 / 170 (24.7%)
spreadsheet: 82 / 146 (56.2%); 43 / 146 (29.5%); 21 / 146 (14.4%)
word processor: 104 / 201 (51.7%); 59 / 201 (29.4%); 38 / 201 (18.9%)
e-mail: 87 / 159 (54.7%); 45 / 159 (28.3%); 27 / 159 (17%)
Other: 238 / 478 (49.8%); 144 / 478 (30.1%); 96 / 478 (20.1%)
database: 106 / 301 (35.2%); 137 / 301 (45.5%); 58 / 301 (19.3%)
Internet browser: 75 / 156 (48.1%); 52 / 156 (33.3%); 29 / 156 (18.6%)
groupware: 29 / 47 (61.7%); 12 / 47 (25.5%); 6 / 47 (12.8%)
Other Internet access: 7 / 18 (38.9%); 6 / 18 (33.3%); 5 / 18 (27.8%)