Software Appendix B(1)
Question-by-Question Responses to the Software Accessibility Checklist:
Statistics by Agency Size
Question 1: Does the software provide keyboard equivalents for all
mouse actions, including buttons, scroll windows, text entry fields,
and pop-up windows? |
Type of
Agency |
Yes |
No |
Not
Applicable |
Total |
Overall (All
Agencies) |
1275
(76.1%) |
221
(13.2%) |
180 (10.7%) |
1676 |
Cabinet Level
Agencies |
724
(75.5%) |
129
(13.5%) |
106 (11.1%) |
959 |
All Large
Agencies |
165
(79.7%) |
19 (9.2%) |
23 (11.1%) |
207 |
All Medium
Agencies |
125
(67.6%) |
34
(18.4%) |
26 (14.1%) |
185 |
All Small
Agencies |
143
(85.1%) |
16 (9.5%) |
9 (5.4%) |
168 |
All Very
Small
Agencies |
118
(75.2%) |
23
(14.6%) |
16 (10.2%) |
157 |
Question 2: Does the program provide clear and precise
instructions for use of all keyboard functions as part of the
user documentation? |
Type of
Agency |
Yes |
No |
Not
Applicable |
Total |
Overall (All
Agencies) |
1248
(74.5%) |
294
(17.5%) |
134 (8%) |
1676 |
Cabinet Level
Agencies |
709
(73.9%) |
158
(16.5%) |
92 (9.6%) |
959 |
All Large
Agencies |
159
(76.8%) |
40
(19.3%) |
8 (3.9%) |
207 |
All Medium
Agencies |
131
(70.8%) |
43
(23.2%) |
11 (5.9%) |
185 |
All Small
Agencies |
129
(76.8%) |
34
(20.2%) |
5 (3%) |
168 |
All Very
Small
Agencies |
120
(76.4%) |
19
(12.1%) |
18 (11.5%) |
157 |
Question 3: Are instructions regarding keyboard use widely
available for all users in your component? |
Type of
Agency |
Yes |
No |
Not
Applicable |
Total |
Overall (All
Agencies) |
1180
(70.4%) |
353
(21.1%) |
143 (8.5%) |
1676 |
Cabinet Level
Agencies |
649
(67.7%) |
222
(23.1%) |
88 (9.2%) |
959 |
All Large
Agencies |
164
(79.2%) |
34
(16.4%) |
9 (4.3%) |
207 |
All Medium
Agencies |
133
(71.9%) |
40
(21.6%) |
12 (6.5%) |
185 |
All Small
Agencies |
125
(74.4%) |
38
(22.6%) |
5 (3%) |
168 |
All Very
Small
Agencies |
109
(69.4%) |
19
(12.1%) |
29 (18.5%) |
157 |
Question 4: Does the software have a logical tabbing order
among fields, text boxes, and focal points? |
Type of
Agency |
Yes |
No |
Not
Applicable |
Total |
Overall (All
Agencies) |
1444
(86.2%) |
84 (5%) |
148 (8.8%) |
1676 |
Cabinet Level
Agencies |
816
(85.1%) |
53 (5.5%) |
90 (9.4%) |
959 |
All Large
Agencies |
188
(90.8%) |
10 (4.8%) |
9 (4.3%) |
207 |
All Medium
Agencies |
154
(83.2%) |
8 (4.3%) |
23 (12.4%) |
185 |
All Small
Agencies |
157
(93.5%) |
5 (3%) |
6 (3.6%) |
168 |
All Very
Small
Agencies |
129
(82.2%) |
8 (5.1%) |
20 (12.7%) |
157 |
Question 5: When navigating screens and dialog boxes using
the keyboard, does the focus follow a logical tabbing order? |
Type of
Agency |
Yes |
No |
Not
Applicable |
Total |
Overall (All
Agencies) |
1443
(86.1%) |
85 (5.1%) |
148 (8.8%) |
1676 |
Cabinet Level
Agencies |
811
(84.6%) |
55 (5.7%) |
93 (9.7%) |
959 |
All Large
Agencies |
191
(92.3%) |
7 (3.4%) |
9 (4.3%) |
207 |
All Medium
Agencies |
150
(81.1%) |
12 (6.5%) |
23 (12.4%) |
185 |
All Small
Agencies |
158 (94%) |
5 (3%) |
5 (3%) |
168 |
All Very
Small
Agencies |
133
(84.7%) |
6 (3.8%) |
18 (11.5%) |
157 |
Question 6: Is there a well-defined focal point that moves
with keyboard navigation? (E.g., can you use the arrow keys
to navigate through a list followed by pressing the ENTER
key or space bar to select the desired item?) |
Type of
Agency |
Yes |
No |
Not
Applicable |
Total |
Overall (All
Agencies) |
1376
(82.1%) |
142
(8.5%) |
158 (9.4%) |
1676 |
Cabinet Level
Agencies |
776
(80.9%) |
86 (9%) |
97 (10.1%) |
959 |
All Large
Agencies |
177
(85.5%) |
15 (7.2%) |
15 (7.2%) |
207 |
All Medium
Agencies |
141
(76.2%) |
13 (7%) |
31 (16.8%) |
185 |
All Small
Agencies |
155
(92.3%) |
13 (7.7%) |
0 (0%) |
168 |
All Very
Small
Agencies |
127
(80.9%) |
15 (9.6%) |
15 (9.6%) |
157 |
Question 7: Are shortcut keys provided for all pull-down
menus? |
Type of
Agency |
Yes |
No |
Not
Applicable |
Total |
Overall (All
Agencies) |
1058
(63.1%) |
374
(22.3%) |
244
(14.6%) |
1676 |
Cabinet Level
Agencies |
603
(62.9%) |
213
(22.2%) |
143
(14.9%) |
959 |
All Large
Agencies |
84
(40.6%) |
91 (44%) |
32 (15.5%) |
207 |
All Medium
Agencies |
118
(63.8%) |
36
(19.5%) |
31 (16.8%) |
185 |
All Small
Agencies |
135
(80.4%) |
22
(13.1%) |
11 (6.5%) |
168 |
All Very
Small
Agencies |
118
(75.2%) |
12 (7.6%) |
27 (17.2%) |
157 |
Question 8: Does the software support existing accessibility
features built into the operating system (e.g., sticky keys,
slow keys, repeat keys in Apple Macintosh OS or Microsoft
Windows 95)? |
Type of
Agency |
Yes |
No |
Not
Applicable |
Total |
Overall (All
Agencies) |
1143
(68.2%) |
236
(14.1%) |
297
(17.7%) |
1676 |
Cabinet Level
Agencies |
610
(63.6%) |
160
(16.7%) |
189
(19.7%) |
959 |
All Large
Agencies |
157
(75.8%) |
18 (8.7%) |
32 (15.5%) |
207 |
All Medium
Agencies |
123
(66.5%) |
27
(14.6%) |
35 (18.9%) |
185 |
All Small
Agencies |
131 (78%) |
21
(12.5%) |
16 (9.5%) |
168 |
All Very
Small
Agencies |
122
(77.7%) |
10 (6.4%) |
25 (15.9%) |
157 |
Question 9: If timed responses are present, does the software
allow the user to modify the timing parameters of any
required timed responses? |
Type of
Agency |
Yes |
No |
Not
Applicable |
Total |
Overall (All
Agencies) |
293
(17.5%) |
185 (11%) |
1198
(71.5%) |
1676 |
Cabinet Level
Agencies |
190
(19.8%) |
107
(11.2%) |
662 (69%) |
959 |
All Large
Agencies |
15 (7.2%) |
27 (13%) |
165
(79.7%) |
207 |
All Medium
Agencies |
20
(10.8%) |
36
(19.5%) |
129
(69.7%) |
185 |
All Small
Agencies |
44
(26.2%) |
10 (6%) |
114
(67.9%) |
168 |
All Very
Small
Agencies |
24
(15.3%) |
5 (3.2%) |
128
(81.5%) |
157 |
Question 10: Are all descriptions or labels for fields
positioned immediately to the left or directly above the
control, and do they end in a colon, so that it is easy for
screen reading software to associate the labels with the
corresponding fields? |
Type of
Agency |
Yes |
No |
Not
Applicable |
Total |
Overall (All
Agencies) |
888 (53%) |
402 (24%) |
386 (23%) |
1676 |
Cabinet Level
Agencies |
500
(52.1%) |
208
(21.7%) |
251
(26.2%) |
959 |
All Large
Agencies |
113
(54.6%) |
75
(36.2%) |
19 (9.2%) |
207 |
All Medium
Agencies |
82
(44.3%) |
51
(27.6%) |
52 (28.1%) |
185 |
All Small
Agencies |
92
(54.8%) |
40
(23.8%) |
36 (21.4%) |
168 |
All Very
Small
Agencies |
101
(64.3%) |
28
(17.8%) |
28 (17.8%) |
157 |
Question 11: Does every window, object, and control have a
clearly named label? |
Type of
Agency |
Yes |
No |
Not
Applicable |
Total |
Overall (All
Agencies) |
1372
(81.9%) |
139
(8.3%) |
165 (9.8%) |
1676 |
Cabinet Level
Agencies |
781
(81.4%) |
77 (8%) |
101
(10.5%) |
959 |
All Large
Agencies |
171
(82.6%) |
15 (7.2%) |
21 (10.1%) |
207 |
All Medium
Agencies |
148 (80%) |
14 (7.6%) |
23 (12.4%) |
185 |
All Small
Agencies |
139
(82.7%) |
22
(13.1%) |
7 (4.2%) |
168 |
All Very
Small
Agencies |
133
(84.7%) |
11 (7%) |
13 (8.3%) |
157 |
Question 12: Does the software application use standard
controls rather than owner-drawn or custom controls? |
Type of
Agency |
Yes |
No |
Not
Applicable |
Total |
Overall (All
Agencies) |
1427
(85.1%) |
129
(7.7%) |
120 (7.2%) |
1676 |
Cabinet Level
Agencies |
801
(83.5%) |
73 (7.6%) |
85 (8.9%) |
959 |
All Large
Agencies |
182
(87.9%) |
16 (7.7%) |
9 (4.3%) |
207 |
All Medium
Agencies |
157
(84.9%) |
13 (7%) |
15 (8.1%) |
185 |
All Small
Agencies |
153
(91.1%) |
14 (8.3%) |
1 (0.6%) |
168 |
All Very
Small
Agencies |
134
(85.4%) |
13 (8.3%) |
10 (6.4%) |
157 |
Question 13: Does the software have a user selectable option
to display text on icons., i.e., text only icons or bubble help? |
Type of
Agency |
Yes |
No |
Not
Applicable |
Total |
Overall (All
Agencies) |
1002
(59.8%) |
296
(17.7%) |
378
(22.6%) |
1676 |
Cabinet Level
Agencies |
555
(57.9%) |
160
(16.7%) |
244
(25.4%) |
959 |
All Large
Agencies |
125
(60.4%) |
41
(19.8%) |
41 (19.8%) |
207 |
All Medium
Agencies |
111 (60%) |
37 (20%) |
37 (20%) |
185 |
All Small
Agencies |
110
(65.5%) |
29
(17.3%) |
29 (17.3%) |
168 |
All Very
Small
Agencies |
101
(64.3%) |
29
(18.5%) |
27 (17.2%) |
157 |
Question 14: Is the use of icons consistent throughout the
application? |
Type of
Agency |
Yes |
No |
Not
Applicable |
Total |
Overall (All
Agencies) |
1286
(76.7%) |
76 (4.5%) |
314
(18.7%) |
1676 |
Cabinet Level
Agencies |
712
(74.2%) |
49 (5.1%) |
198
(20.6%) |
959 |
All Large
Agencies |
157
(75.8%) |
6 (2.9%) |
44 (21.3%) |
207 |
All Medium
Agencies |
142
(76.8%) |
10 (5.4%) |
33 (17.8%) |
185 |
All Small
Agencies |
140
(83.3%) |
7 (4.2%) |
21 (12.5%) |
168 |
All Very
Small
Agencies |
135 (86%) |
4 (2.5%) |
18 (11.5%) |
157 |
Question 15: Are menus with text equivalents provided for
all icon functions or icon selections on menu, tool, and
format bars? |
Type of
Agency |
Yes |
No |
Not
Applicable |
Total |
Overall (All
Agencies) |
1193
(71.2%) |
149
(8.9%) |
334
(19.9%) |
1676 |
Cabinet Level
Agencies |
673
(70.2%) |
75 (7.8%) |
211 (22%) |
959 |
All Large
Agencies |
140
(67.6%) |
24
(11.6%) |
43 (20.8%) |
207 |
All Medium
Agencies |
126
(68.1%) |
25
(13.5%) |
34 (18.4%) |
185 |
All Small
Agencies |
131 (78%) |
11 (6.5%) |
26 (15.5%) |
168 |
All Very
Small
Agencies |
123
(78.3%) |
14 (8.9%) |
20 (12.7%) |
157 |
Question 16: If there are audio alerts, are visual cues also
provided? |
Type of
Agency |
Yes |
No |
Not
Applicable |
Total |
Overall (All
Agencies) |
802
(47.9%) |
167 (10%) |
707
(42.2%) |
1676 |
Cabinet Level
Agencies |
443
(46.2%) |
97
(10.1%) |
419
(43.7%) |
959 |
All Large
Agencies |
113
(54.6%) |
17 (8.2%) |
77 (37.2%) |
207 |
All Medium
Agencies |
95
(51.4%) |
18 (9.7%) |
72 (38.9%) |
185 |
All Small
Agencies |
91
(54.2%) |
19
(11.3%) |
58 (34.5%) |
168 |
All Very
Small
Agencies |
60
(38.2%) |
16
(10.2%) |
81 (51.6%) |
157 |
Question 17: Does the software support the "show sounds"
feature where it is built into the operating system? |
Type of
Agency |
Yes |
No |
Not
Applicable |
Total |
Overall (All
Agencies) |
743
(44.3%) |
305
(18.2%) |
628
(37.5%) |
1676 |
Cabinet Level
Agencies |
442
(46.1%) |
151
(15.7%) |
366
(38.2%) |
959 |
All Large
Agencies |
100
(48.3%) |
42
(20.3%) |
65 (31.4%) |
207 |
All Medium
Agencies |
78
(42.2%) |
42
(22.7%) |
65 (35.1%) |
185 |
All Small
Agencies |
65
(38.7%) |
43
(25.6%) |
60 (35.7%) |
168 |
All Very
Small
Agencies |
58
(36.9%) |
27
(17.2%) |
72 (45.9%) |
157 |
Question 18: Can the user disable or adjust sound volume? |
Type of
Agency |
Yes |
No |
Not
Applicable |
Total |
Overall (All
Agencies) |
936
(55.8%) |
175
(10.4%) |
565
(33.7%) |
1676 |
Cabinet Level
Agencies |
545
(56.8%) |
102
(10.6%) |
312
(32.5%) |
959 |
All Large
Agencies |
120 (58%) |
13 (6.3%) |
74 (35.7%) |
207 |
All Medium
Agencies |
98 (53%) |
19
(10.3%) |
68 (36.8%) |
185 |
All Small
Agencies |
78
(46.4%) |
30
(17.9%) |
60 (35.7%) |
168 |
All Very
Small
Agencies |
95
(60.5%) |
11 (7%) |
51 (32.5%) |
157 |
Question 19: If information is provided in an audio format,
is it also capable of being displayed by the user in a visual
format? |
Type of
Agency |
Yes |
No |
Not
Applicable |
Total |
Overall (All
Agencies) |
455
(27.1%) |
225
(13.4%) |
996
(59.4%) |
1676 |
Cabinet Level
Agencies |
304
(31.7%) |
117
(12.2%) |
538
(56.1%) |
959 |
All Large
Agencies |
26
(12.6%) |
28
(13.5%) |
153
(73.9%) |
207 |
All Medium
Agencies |
40
(21.6%) |
33
(17.8%) |
112
(60.5%) |
185 |
All Small
Agencies |
46
(27.4%) |
27
(16.1%) |
95 (56.5%) |
168 |
All Very
Small
Agencies |
39
(24.8%) |
20
(12.7%) |
98 (62.4%) |
157 |
Question 20: Is the software application free of patterned
backgrounds used behind text or important graphics? |
Type of
Agency |
Yes |
No |
Not
Applicable |
Total |
Overall (All
Agencies) |
1411
(84.2%) |
112
(6.7%) |
153 (9.1%) |
1676 |
Cabinet Level
Agencies |
803
(83.7%) |
68 (7.1%) |
88 (9.2%) |
959 |
All Large
Agencies |
183
(88.4%) |
10 (4.8%) |
14 (6.8%) |
207 |
All Medium
Agencies |
136
(73.5%) |
15 (8.1%) |
34 (18.4%) |
185 |
All Small
Agencies |
152
(90.5%) |
10 (6%) |
6 (3.6%) |
168 |
All Very
Small
Agencies |
137
(87.3%) |
9 (5.7%) |
11 (7%) |
157 |
Question 21: Can the user override default fonts for printing
and text displays? |
Type of
Agency |
Yes |
No |
Not
Applicable |
Total |
Overall (All
Agencies) |
1204
(71.8%) |
345
(20.6%) |
127 (7.6%) |
1676 |
Cabinet Level
Agencies |
688
(71.7%) |
187
(19.5%) |
84 (8.8%) |
959 |
All Large
Agencies |
139
(67.1%) |
61
(29.5%) |
7 (3.4%) |
207 |
All Medium
Agencies |
130
(70.3%) |
40
(21.6%) |
15 (8.1%) |
185 |
All Small
Agencies |
127
(75.6%) |
35
(20.8%) |
6 (3.6%) |
168 |
All Very
Small
Agencies |
120
(76.4%) |
22 (14%) |
15 (9.6%) |
157 |
Question 22: Can a user adjust or disable flashing, rotating,
or moving displays? |
Type of
Agency |
Yes |
No |
Not
Applicable |
Total |
Overall (All
Agencies) |
611
(36.5%) |
240
(14.3%) |
825
(49.2%) |
1676 |
Cabinet Level
Agencies |
386
(40.3%) |
126
(13.1%) |
447
(46.6%) |
959 |
All Large
Agencies |
73
(35.3%) |
36
(17.4%) |
98 (47.3%) |
207 |
All Medium
Agencies |
52
(28.1%) |
28
(15.1%) |
105
(56.8%) |
185 |
All Small
Agencies |
54
(32.1%) |
33
(19.6%) |
81 (48.2%) |
168 |
All Very
Small
Agencies |
46
(29.3%) |
17
(10.8%) |
94 (59.9%) |
157 |
Question 23: Does the software ensure that color-coding is
never used as the only means of conveying information or
indicating an action? |
Type of
Agency |
Yes |
No |
Not
Applicable |
Total |
Overall (All
Agencies) |
1150
(68.6%) |
220
(13.1%) |
306
(18.3%) |
1676 |
Cabinet Level
Agencies |
646
(67.4%) |
122
(12.7%) |
191
(19.9%) |
959 |
All Large
Agencies |
163
(78.7%) |
25
(12.1%) |
19 (9.2%) |
207 |
All Medium
Agencies |
116
(62.7%) |
49
(26.5%) |
20 (10.8%) |
185 |
All Small
Agencies |
123
(73.2%) |
13 (7.7%) |
32 (19%) |
168 |
All Very
Small
Agencies |
102 (65%) |
11 (7%) |
44 (28%) |
157 |
Question 24: Does the application support user-defined
color settings system-wide? |
Type of
Agency |
Yes |
No |
Not
Applicable |
Total |
Overall (All
Agencies) |
1174
(70%) |
294
(17.5%) |
208
(12.4%) |
1676 |
Cabinet Level
Agencies |
682
(71.1%) |
147
(15.3%) |
130
(13.6%) |
959 |
All Large
Agencies |
136
(65.7%) |
52
(25.1%) |
19 (9.2%) |
207 |
All Medium
Agencies |
110
(59.5%) |
51
(27.6%) |
24 (13%) |
185 |
All Small
Agencies |
141
(83.9%) |
22
(13.1%) |
5 (3%) |
168 |
All Very
Small
Agencies |
105
(66.9%) |
22 (14%) |
30 (19.1%) |
157 |
Question 25: Is highlighting also viewable with inverted
colors? |
Type of
Agency |
Yes |
No |
Not
Applicable |
Total |
Overall (All
Agencies) |
1155
(68.9%) |
260
(15.5%) |
261
(15.6%) |
1676 |
Cabinet Level
Agencies |
675
(70.4%) |
134 (14%) |
150
(15.6%) |
959 |
All Large
Agencies |
128
(61.8%) |
54
(26.1%) |
25 (12.1%) |
207 |
All Medium
Agencies |
116
(62.7%) |
39
(21.1%) |
30 (16.2%) |
185 |
All Small
Agencies |
130
(77.4%) |
8 (4.8%) |
30 (17.9%) |
168 |
All Very
Small
Agencies |
106
(67.5%) |
25
(15.9%) |
26 (16.6%) |
157 |
Question 26: If the software application draws its own
screen elements, does it pick up the size settings that the user
has selected in the Control Panel? |
Type of
Agency |
Yes |
No |
Not
Applicable |
Total |
Overall (All
Agencies) |
972 (58%) |
247
(14.7%) |
457
(27.3%) |
1676 |
Cabinet Level
Agencies |
566 (59%) |
136
(14.2%) |
257
(26.8%) |
959 |
All Large
Agencies |
112
(54.1%) |
35
(16.9%) |
60 (29%) |
207 |
All Medium
Agencies |
92
(49.7%) |
25
(13.5%) |
68 (36.8%) |
185 |
All Small
Agencies |
111
(66.1%) |
33
(19.6%) |
24 (14.3%) |
168 |
All Very
Small
Agencies |
91 (58%) |
18
(11.5%) |
48 (30.6%) |
157 |
Question 27: Are all manuals and documentation provided
in electronic format as well as ASCII text files, including
text descriptions of any charts, graphs, pictures, or graphics
of any nature? |
Type of
Agency |
Yes |
No |
Not
Applicable |
Total |
Overall (All
Agencies) |
896
(53.5%) |
612
(36.5%) |
168 (10%) |
1676 |
Cabinet Level
Agencies |
513
(53.5%) |
354
(36.9%) |
92 (9.6%) |
959 |
All Large
Agencies |
97
(46.9%) |
93
(44.9%) |
17 (8.2%) |
207 |
All Medium
Agencies |
100
(54.1%) |
67
(36.2%) |
18 (9.7%) |
185 |
All Small
Agencies |
93
(55.4%) |
52 (31%) |
23 (13.7%) |
168 |
All Very
Small
Agencies |
93
(59.2%) |
46
(29.3%) |
18 (11.5%) |
157 |
Question 28: Can a user choose to have any report generated
by the software made available in a "print to ASCII file"
format? |
Type of
Agency |
Yes |
No |
Not
Applicable |
Total |
Overall (All
Agencies) |
989 (59%) |
430
(25.7%) |
257
(15.3%) |
1676 |
Cabinet Level
Agencies |
541
(56.4%) |
270
(28.2%) |
148
(15.4%) |
959 |
All Large
Agencies |
129
(62.3%) |
62 (30%) |
16 (7.7%) |
207 |
All Medium
Agencies |
96
(51.9%) |
44
(23.8%) |
45 (24.3%) |
185 |
All Small
Agencies |
113
(67.3%) |
33
(19.6%) |
22 (13.1%) |
168 |
All Very
Small
Agencies |
110
(70.1%) |
21
(13.4%) |
26 (16.6%) |
157 |
Question 29: Is special training provided for users with
disabilities that will enable them to become familiar with the
software and learn how to use it in conjunction with assistive
technology provided as an accommodation? |
Type of
Agency |
Yes |
No |
Not
Applicable |
Total |
Overall (All
Agencies) |
794
(47.4%) |
560
(33.4%) |
322
(19.2%) |
1676 |
Cabinet Level
Agencies |
495
(51.6%) |
311
(32.4%) |
153 (16%) |
959 |
All Large
Agencies |
87 (42%) |
101
(48.8%) |
19 (9.2%) |
207 |
All Medium
Agencies |
93
(50.3%) |
64
(34.6%) |
28 (15.1%) |
185 |
All Small
Agencies |
58
(34.5%) |
58
(34.5%) |
52 (31%) |
168 |
All Very
Small
Agencies |
61
(38.9%) |
26
(16.6%) |
70 (44.6%) |
157 |
1. This document is available on the Department of Justice's section 508 Web site
(www.usdoj.gov/crt/508). People with disabilities may request copies in Braille, large print, or on
computer disk by calling 1-800-514-0301 (voice) or 1-800-514-0383 (TTY).
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