Information Office Program
Michael J. Liszewski
Information Office Program Manager
Phone: 928.556.7458
E-mail: mjliszew@usgs.gov
Troubleshooting and Maintenance
Helpdesk support is provided as requested/required. Requests are received via the web, email and telephone. Currently we utilize a program, accessible help desk, to track helpdesk request and problems in a searchable database with solutions to facilitate prioritization and resolution. This program is available through the GCMRC website and we actively encourage all GCMRC staff to utilize this forum as a means for problem identification.
The system administration staff utilizes Systems Management Server (SMS) software to acquire remote control over user’s desktops to view and / or resolve problems remotely. Hardware inventory, software inventory and licensing are also maintained through SMS. This is utilized to insure compliance with licensing limitations, DOI guidance and federal law.