July/August
2001
Iowa's
Approach to Environmental Stewardship
by Dena M. Gray-Fisher
The Iowa
Department of Transportation (DOT) is the state's largest public works
agency. It is responsible to the people of Iowa for providing a safe
and reliable transportation system and for protecting and enhancing
the state's environmental resources.
Iowa
DOT's public service ethic is guided by a philosophical approach that
encourages employees to provide a good transportation system and a
healthy environment. Woven into this philosophy is a level of environmental
responsibility that extends beyond strict regulatory compliance.
This
sense of environmental stewardship is contributing affirmatively to
the state's environment and its transportation system. Yet, it is
an approach some Iowa residents find a bit confusing and sometimes
frustrating. The confusion is most evident when environmental issues
are raised regarding the selection of a highway location or the rate
of progress being made in the project development process.
![Ecological Transportation Logo.](images/ecological.gif) |
Campaign
logo and slogan (Created by Lynn Purcell, Iowa DOT)(Cory
Heintz, Iowa DOT) |
|
The confusion
is not limited to Iowa DOT's external customers. This philosophical
approach has required some DOT employees to make a mental leap from
their traditional way of thinking. For many years, the word "environment"
in relationship to the transportation industry carried a negative
connotation that implied some sort of barrier to success. Seldom were
the words "transportation" and "environment" spoken positively in
the same sentence. But this is changing.
Benchline
Data
For this philosophical approach to be effectively adopted in the state,
Iowa DOT knows two things need to happen. First, Iowans need some
time to fully grasp the importance of DOT's actions to balance the
state's transportation needs and the preservation of its environmental
resources. Secondly, the department needs to invest in the education
of both its employees and the public. The response to this second
need set in motion Iowa DOT's multiyear environmental education and
communication planning and implementation effort.
An initial
step in the planning process was to conduct a public opinion survey
of a representative sample of 3,000 Iowa households. This survey was
conducted in October 2000. The purpose of the survey was to gather
information about the public's perceptions, opinions, attitudes, and
knowledge levels about environmental issues. It was also designed
to collect information about the public's participation rates in DOT-sponsored
environmental activities, such as Adopt-A-Highway, tree planting,
wildflower and native grass restoration, and recreational trails.
The information
from this survey provided essential benchline data from which the
department was able to build a focused, multiyear educational and
communication plan. The data will also be used to measure change after
the plan has been fully implemented.
Survey
Results
Thirty-four percent of the households contacted returned their surveys.
This is considered an exceptional rate of return for a government-sponsored
public opinion survey.
In general,
the survey served to affirm some of the department's intuition about
public perception and knowledge level. It revealed that Iowans' top
three environmental concerns are air, surface water, and underground
water quality. And it identified particular market segments by gender,
age, and area of residency (rural/urban) for which DOT could target
educational activities.
A disconcerting
fact revealed in the survey was that less than 15 percent of the respondents
are aware of the ways in which they could participate in one of DOT's
environmental activities. With the understanding that few respondents
are aware of how to participate in DOT activities, the department
began to place an emphasis on letting Iowans know how to get involved.
DOT also
found that when participation rates in a DOT-sponsored program are
high, such as participation in the used tire recycling days, the respondents'
rating of the importance of that same activity is equally high. The
reverse is also true. The participation rate in the community gateway
planting program is low, and the corresponding importance rating is
also low.
The survey
also confirmed a long-held suspicion that Iowans have little familiarity
with endangered and threatened plant and animal species. Survey data
indicated that less than 15 percent of the respondents know which
species are threatened and endangered in Iowa. Based on experiential
data, the department estimates that the true level of knowledge may
even be lower than reported.
Understanding
that the public's knowledge about endangered and threatened plant
and animal species is low is very important to the highway development
process. A lack of knowledge can be critical when attempting to explain
the reasons why certain habitats should be avoided and species protected.
Education
and Communication Plan
Iowa DOT used the survey results, as well as other information sources,
to develop a multiyear education and communication plan that addressed
both its employees and the public. The plan has specific measurable
objectives aimed at changing perceptions, attitudes, participation
rates, and knowledge levels. Data that will be used to determine whether
these objectives are achieved will be captured in a follow-up survey
in October 2002.
|
Enviro,
the Enviro-Explorers' mascot, encourages students to get
involved in protecting the environment.
(Cory Heintz, Iowa DOT) |
|
Phase
I of the communication plan (implemented between May 1, 2000, and
April 30, 2001) consisted of a mix of 35 communication strategies
that represented research, promotions/events, campaign support materials,
"Iowans in Action" (public engagement), promotional materials, external
publicity/education, and internal education/awareness-building.
Phase
II of the plan, which will be completed April 30, 2002, builds on
the strengths of the first phase and involves the implementation of
several dozen more targeted communication strategies.
Branding
Branding is a fundamental element in any communication planning process.
A brand helps to establish and manage the images, perceptions, and associations
applied to a product, service, or program. The branding process involves
the development and application of a slogan (phrase) and a logo (graphic
identity).
For
Iowa DOT's environmental communication plan, the department considered
31 different slogans. Staff selected the phrase, "EcoLogical Transportation"
as its campaign slogan. This slogan was selected because it best conveyed
the messages that the environment is an important aspect in transportation
decision-making and that DOT uses a balanced, well-informed, and logical
approach.
DOT also
considered nine different logo designs, each incorporating the EcoLogical
Transportation slogan. The designs were presented to a focus group
to solicit the group's initial reactions and to gather feedback. After
analyzing the group's responses, DOT created a modified logo design
that incorporated many of the suggestions of the focus group.
Internal
Communication
Most of the plan's internal communication strategies involve the use
of DOT's employee newsletter and quarterly video program to educate
employees about the various environmental activities performed throughout
the department. Some of the topics that have been covered are wetlands
mitigation; archeological exploration; historic preservation of railroad
depots; herbicide management testing; Adopt-A-Highway program; DOT's
use of bio-based products such as soy diesel, soy concrete sealer,
and corn-based deicers; prairie restoration and planting projects;
various erosion control measures; agencywide recycling; and environmental
highway features.
Youth
Outreach and Education
The plan's external strategies use a variety of communication tools
designed to reach specific target audiences. For instance, one of
the plan's primary target audiences is Iowa's young people. Research
showed that 98 percent of respondents strongly agree that Iowa's young
people should receive education materials concerning environmental
issues.
To most
effectively reach younger Iowans, DOT developed a cyber-club - Enviro-Explorers
Kids' Club (www.enviro-explorers.com).
The Web site offers information and activities about endangered and
threatened species, archeology, wildflowers, and other environmental
issues.
With
assistance from the state's area education agencies, DOT distributed
posters promoting the Web site to nearly 15,000 Iowa classrooms. The
site is also prominently promoted on the 2001 Iowa Transportation
Map.
Besides
the club's online activities, classrooms from kindergarten through
5th grade are invited to participate in a special group membership
offer. With the group membership, each student receives a free "kids'
pak." Inside the kids' paks are environmental educational materials,
including an endangered species poster, series of trading cards, field
notebook and pencil, activity book and crayons, bat kite, membership
pledge card, tattoos, bike map, complimentary copy of the Iowa Department
of Natural Resources Conservationist magazine and a subscription discount
coupon, and a wildflower seed packet.
Among
the many other communication strategies aimed at younger Iowans is
the creation of a turtle mascot named Enviro. Enviro's likeness is
incorporated into the club's logo design and is used on all promotional
materials. Enviro is also a regular visitor at preschools and early-elementary
schools, where he shares DOT's environmental messages.
Enviro
was also featured in a nine-part cartoon series printed on the side
of several hundred thousand milk cartons distributed to school-age
students in the eastern one-third of Iowa. This nine-month-long strategy
was accomplished through the volunteer sponsorship of one of the country's
major dairy distributors based in Iowa.
In addition
to these strategies, DOT is also developing educational curricula
to assist teachers. The curricula focus on three areas of the environment:
plants (an outdoor classroom), earth ("Rocks and Roads"), and archeology.
Adult
Education and Information
Several communication strategies are also targeted toward adults.
The flagship strategy involves the use of the theme "Environmental
Stewardship" on the official state map. Printed on the reverse side
of the map are information and photographs describing DOT's efforts
to protect and enhance the environment. Two million maps will be distributed
this year.
Other
external strategies include the publishing of a new bike map, scenic
byways booklet, revised Adopt-A-Highway brochure, and the issuance
of periodic news releases about environmental activities.
Iowa
DOT staff also took the environmental message on the road. The department
created an 8-foot (2.4-meter) by 12-foot (3.6-meter) display to serve
as the springboard for conversation about environmental issues. To
reach the greatest number of transportation users, DOT took the display
and promotional materials to the interstate rest areas. During each
four-hour event, DOT personnel greeted travelers and shared information
about DOT's environmental activities. Each visitor received a complimentary
packet of wildflower seeds.
In partnership
with the Iowa Department of Natural Resources (DNR), DOT also published
a 16-page, fully illustrated article in DNR's Conservationist magazine.
This article told the story of DOT's environmental activities and
was distributed to the magazine's 50,000 paid subscribers.
Doing
the "Right" Thing in the Meantime
Iowa DOT realizes it will take time for Iowans to begin to fully understand
and appreciate the complexity of the decisions about transportation
and the environment. In the meantime, however, DOT continues to take
its responsibilities seriously. When it comes to the environment,
time isn't always on your side. This is especially true when you consider
the fact that many decisions made today are irreversible.
DOT is
also beginning to see some preliminary positive results from its educational
efforts. The department is optimistic that affirmative changes will
be revealed in its follow-up research. It also sees youth education
and outreach as providing the greatest opportunity for long-term success.
Early
education can be a powerful tool with a lasting impact to create a
better understanding of what it takes to be good stewards of our environment
while continuing to provide a functional transportation system.
Dena
M. Gray-Fisher is the director of the Iowa Department of Transportation's
Office of Media and Marketing Services. She has held the position
since 1996. Gray-Fisher is also the secretary-treasurer of the American
Association of State Highway and Transportation Officials (AASHTO)
Administrative Subcommittee on Public Affairs. She was responsible
for leading the team that conducted the research and that developed
and implemented the environmental communication plan described in
this article.
Other
Articles in this Issue:
HELP
WANTED - Meeting the Need for Tomorrow's Transportation Work Force
The
Dwight David Eisenhower Transportation Fellowship Program: Preparing
for the Future of Transportation
The
Millennium Manual Matters
QuickZone
Iowa's
Approach to Environmental Stewardship
Moveable
Barrier Solves Work-Zone Dilemma
Learning
From the Big Dig
A
Light at the End of the Tunnel
International
Cooperation to Prevent Collisions at Intersections
Pay
Attention - Buckle Up: Safe Driving Is a Full-Time Job