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XX x-( AssistantSecretaryforAdministrationandManagement#XX##h~XX  #XXh~#XX(ASAM)#XXv#h~XX 8  h~h~#XXh~#XX  FY2003GPRASUBMISSION    ##   #XX7#hXXGrantsandAcquisitionManagementServices#XXh#RQXX    #XXQRW#XX*4 5ddd Xdd Xdd X(#(#, dd ,Q dd , dd +   X   # #Performance   Goals  b    FYTargets $    Actual̀Performance $   Goal1. ^ IncreasetheEffectivenessofHHSGrants,Procurement,andLogisticsPolicies  ~  usingperiodic 6 customerfeedback  "  Ԁ  %  FY03FY02:FY01:3.9of5FY00:*FY99:**Effectivenessismeasuredeverythirdyear.FY01willbemeasuredinFY02  "& FY03FY02:FY01:10/01/02FY00:*FY99:*FY98:Baseline3.4  ~-  Goal2.Increase d theEffectivenessofHHSGrants,Procurement,andLogistics Training , # usingperiodiccustomerfeedback̀  0#' FY03FY02:FY01:3.9of5FY00:*FY99:**Effectivenessismeasuredeverythirdyear.FY01willbemeasuredinFY02  $2 FY03FY02:FY01:10/01/02FY00:*FY99:*FY98:Baseline3.4  H9  Goal3.Improve d theAverageTimeforResolvingAudits  L  *InFY2002,OfficeofAuditResolutionandCostPolicybecamepartofOfficeofFinance,ASBTF. InformationontargetsandperformanceforthisgoalhavebeenmovedtotheOfficeofFinancesubmissioninitsentirety.  \ PerformancetobetrackedbyOfficeofFinance,ASBTF.  L  Goal4.Achieve d 100%oftheSBANegotiatedgoalcategories4.1SmallBusiness4.28(A)Awards 4.3.SDBAwards(SmallDisadvantagedBusinessAwards4.4WOSBAwards(Womenownedsmall  ԍ  ԍbusiness)̎4.5.HUBZONEAwards4.6SDVOSBAwards(ServiceDisabledVeteransOwnedSmallBusiness  (t,' (FY03(*)FY02(*)FY0132%($1.4B)FY0032%($1.4B)FY9932%$(1.4B)FY03(*)FY02(*)FY014.3%($200M)FY004.3%($225M)FY994.8%($223M)FY03(*)FY02(*)FY019.6%($440M)FY009.6%($440M)FY9910.4%($479M)FY03(*)  ԍ  ԍFY02(*)FY0114%**($649M)FY0014%($164M)FY994.6%($210M)**ThisisanadministrativeerrorastheGovernmentwidegoalforWomenOwnedBusinessis5%.ThiswillbeadjustedinFY02FY03(*)FY02(*)FY012.0%($92M)FY001.5%($67M)FY03(*)FY02(*)FY011.5%($69M)(*)denotesthatthegoalsarenotidentifiedbecausethegoalsarenegotiatedforeachprecedingyearwiththeSmallBusinessAdministration.Fluctuatingfederalbudgetsarethebasisfornotnegotiatinggoalsbeyondtheupcomingyear.̎  (t,': (FY03FY02FY01FY0026.05%($1.1B)FY9927.3%($1.3B)̀FY03FY02FY01FY003.3%($145M)FY994.4%($221M)FY03FY02FY01FY007.2%($316M)FY999.0%($345M)FY03FY02FY01  ԍ  ԍFY003.9%($170M)FY993.3%($166M)FY03FY02FY01FY00.14($6M)FY03FY02FY01*ChangeshavebeenmadeinPerformancenumberssince2002submissionbecausedatainputisacontinualprocess.  (t,'W (Goal5.Improve d ContractOperations5.1CustomerSatisfaction5.2EmployeeSatisfaction5.3VendorSatisfaction ',| 'FY03:FY02:87.4%FY01:n/aFY00:n/aFY03:FY02:75.7%FY01:n/aFY00:n/aFY03:FY02:84.9%FY01:n/aFY00n/a '! 'FY03:FY02:FY01:FY00:83.2%baseline*FY03:FY02:FY01:FY00:72.1%baseline*FY03:FY02:FY01:FY00:80.9%baseline**ThisFY00baselinehasbeenadjustedtoreflectmajorsystemchanges,andwillbethestartingpointforfuturetargets. t,'>  GOAL6. d IncreaseuseofPerformanceBasedContracting    FY03:30%FY02:20% '4 'FY03FY02 |   Goal7.    MaximizeuseofFedBizOpps    FY03100%FY02100% 'h  'FY03FY02 h   Goal8.Increase |  competitionofDepartmentsFairActInventory  l FY03:10%FY02:5% '4 'FY03FY02 4  Goal9.Ensure h HHSGrantAdministrativePoliciesareCurrent   FY03:100%FY02:100%FY01:96%FY00:93%FY99:85% ' p% 'FY03FY02:FY01:96%FY00:93%FY99:85%FY98:Baseline75% '%!/ 'Goal10. d ImplementtheInitialPlanofPublicLaw106 107,FederalFinancialAssistanceManagementImprovementAct(newinFY2003) $t  # #FY03Consolidate d  andcoordinateapplicationandreportingformsanddataelements,improvethequalityandusefulnessofgranteeaudits,andincreaseautomationinallaspectsofthegrantsprocessFY02Establishthebaselineofapplicationandreportingformsanddataelements,reviewfederalauditprocesses,andidentifyagencyautomationcapabilities.  l% # FY03FY02  / Goal11. d IncreaseLocationAccuracyofCapitalized PersonalPropertyRecords <  FY03:96%FY02:96%FY01:96%FY00:94%FY99:92%     FY03:FY02:FY01:97%FY00:97%FY99:97%FY98:Baseline90%  <  Goal12. 8  IncreaseAccesstoHHSGrantsAdministrativePolicies  FY02:100%*FY01:100%FY00:100%FY99:80%*100%achievedfor3consecutiveyears.GoalwillbedroppedafterFY02  (x# FY02:*FY01:100%FY00:100%FY99:100%FY98:Baseline70% X* e  Goal1: IncreasetheEffectivenessofHHSGrants, (x+ Procurement,andLogisticsPolicies   ,  PerformanceGoal: TheOfficeofGrantsandAcquisition `#. ManagementisresponsibleforissuingDepartmentwidegrants,procurement,andlogisticspolicies.Policiesareissuedtoimprovestewardshipofgovernmentassetssuchasgrantandprocurementfundsandpersonalproperty,whilereducingadministrativeburdensonHHSoffices,granteesandcontractorsandwhileprotectingthegovernmentsassetsandmaximizingefficiencyandeffectiveness.Thisgoalmeasuresthe 8-(5 effectivenessofthepoliciesinmeetingtheseobjectives. PerformanceMeasurement: SummaryofAgencyratingsof  theeffectivenessofpoliciesonascaleof0to5. InFY98,tomeasuretheeffectivenessofitspolicies,OGAM   developedandimplementedasurveyinstrumentconsistingofmultiplequestionsindifferentareasresultinginacompositescore,toobtainopinionsfromtheHHSAgenciesontheeffectivenessofOGAMspolicyfunctions.(TheAgencieswillbesurveyinggranteesandcontractors.)Theinitialsurvey,conductedinFY98,establishedabaseline3.4onscaleofzerotofive.ThesurveywillbeconductedeverythirdyearresuminginFY02.ManynewinitiativesinlegislationandmanagementpracticeshaveoccurredinFY2000ANDFY2001.ThesurveyhasbeenpostponedoneyeartoevaluateOGAMleadershipintheseareas. Results: Resultswillbeavailableafterthenextsurveyis P completedinFY02. Goal2:IncreasetheEffectivenessofHHSGrants, 8" Procurement,andLogisticsTraining  #      m PerformanceGoal: TheOfficeofGrantsandAcquisition p&! ManagementisresponsibleforprovidingDepartmentwidegrants,procurement,andlogisticstraining.AtrainedworkforceisessentialtoassurethatHHSandgovernmentwidepoliciesareimplementedefficientlyandeffectivelyandtoassurehighproductivityamongtheprofessionalgrants,procurementand x-( logisticspersonnelincarryingouttheirstewardshiprole.Thisgoalmeasurestheeffectivenessofthetraininginmeetingtheseobjectives. PerformanceMeasurement: SummaryofAgencyratingsofthe P  effectivenessoftrainingonascaleof0to5.InFY98,tomeasuretheeffectivenessofitstrainingprograms,OGAMdevelopedasurveyinstrumentconsistingofmultiplequestionsindifferentareasresultinginacompositescore,toobtainopinionsfromtheHHSAgenciesontheeffectivenessofOGAMstrainingfunctions.AninitialsurveywasconductedinFY98toestablishabaseline(3.4onscaleof0to5).ThesurveywillbeconductedeverythirdyearresuminginFY02.ManynewinitiativesinlegislationandmanagementpracticeshaveoccurredinFY2000andFY2001.ThesurveyhasbeenpostponedforoneyeartoevaluateOGAMleadershipintheseareas. Results :Resultswillbeavailableafterthenextsurveyis h completedinFY02. Goal3:ImprovetheAverageTimeforResolvingAudits #  ̀InFY2002,theOfficeofAuditResolutionandCostPolicybecamepartoftheOfficeofFinance,ASBTF.InformationontargetsandperformanceforthisgoalhavebeenmovedtotheOfficeofFinancesubmissioninitsentirety.  *%  Goal4:Achieve100%oftheSmallBusinessAdministration x-( (SBA)NegotiatedGoalCategoriesPerformanceGoal: PublicLaw95507,Section221,andPublic  Law100656,Sections502and503,requiretheheadofeachFederalagency,afterconsultationwiththeUSSmallBusinessAdministration(SBA),toestablish,annually,realisticgoalsfortheawardofcontractstosmallbusinessconcernsandtosmallbusinessconcernsownedandcontrolledbysociallyandeconomicallydisadvantagedindividuals PerformanceMeasurement: Section15(g)(1)oftheSmall   BusinessActrequiresthattheFederalGovernmentestablishagoalofawarding23%ofallprimecontractdollarsforsmallbusinesses.Ofthe23%,5%shouldbeawardedtosociallyandeconomicallydisadvantagedindividuals(S.B.)andtowomenownedbusinessesrespectively,2%shouldbeawardedtoHistoricallyUnderutilizedBusinessZones(HUBZone)smallbusinesses,and3%shouldbeawardedtoServiceDisabledVeteranownedsmallbusiness(SDVOSB).InorderfortheFederalGovernmenttoaccomplishthatgoal,eachFederalAgencynegotiatesaweightedportionofthegoalwiththeSBA.HHSFY2001negotiatedgoalsare32%forsmallbusinessawards,*4.3%forSection8(a)awards,9.6%forS.B.,**14%forwomenownedbusinesses,2%forHUBZoneand1.5%forServiceDisabledVeteranOwnedSmallBusiness(SDVOSB).Allgoalsareexpressedintermsofnumbers,dollarsandpercentages.Ifthereisanyvariancefromtheprojectedbaseamount,thepercentagegoalisthecontrollingfactorandwillbeusedtomeasureactualattainment.Successismeasuredinterms x-( ofmeetingorexceedingeachAgencysnegotiatedpercentages.L %Psh3 L*The8(a)goalisagencyspecific.8(a)numbersarecountedaspartoftheoverallS.B.governmentwideaccomplishment.**The14%goalforwomenownedsmallbusinesswasanadministrativeerror.Thegovernmentwidegoalforwomenownedbusinessis5%.ThisgoalwillbeadjustedforFY2002. Results: TheFederalGovernmentfellslightlyshortofitsFY X  2000goalof23percent.NotunlikemostFederalagencies,HHSdidnotmeetitsnegotiatedsmallbusinessgoalsinFY2000.Contractbundlingandotheraspectsofacquisitionreformarefactorsthathaveadverselyimpactedtheabilityofsmallbusinessfirmstocompeteonlarger,morecomplexrequirements.Aggressiveeffortsareunderwaytomitigatebundling,asappropriate.TheDepartmentisalsoworkingtoenhanceitssubcontractingprogramtoensurethatsmallbusinessesreceiveopportunitiesonlargerprocurementefforts.Finally,HHSisworkingtoimplementmeasuresthatwillincreaseopportunitiesforHUBZoneaswellasothersocioeconomiccategoriesofsmallbusinesses. Goal5:ImproveContractOperations  p&!  PerformanceGoal :TheOfficeofAcquisitionManagements @)$ (OAM)goalistoimprovecontractoperationsthroughouttheDepartment. x-(  PerformanceMeasurement :Progressinachievingthisgoalis  measuredbyusingacompositecontractoperationsratingbasedonsurveyresultsfromHHSsAcquisitionBalancedScorecard.OAMhasdevelopedaresultsdrivenAcquisitionBalancedScorecardtomeasureandimproveacquisitionperformancethroughouttheDepartment.HHSsAcquisitionBalancedScorecardrepresentsanew,costeffectiveapproachtoperformancemanagementandoversight.TheScorecardstrivestoachievebalanceamongvariousperspectivesandgoals,suchasefficientbusinessprocesses,innovativeleadership,empoweredemployees,satisfiedcustomers,anddedicatedvendors.HHSsAgenciescompileperformancedatausingpretestedsurveysofstakeholders,suchascustomers,contractors,andemployees.Performancedataisentered,trackedandanalyzedusingavarietyofsoftwareandwebbasedapplications..Performancegapsareidentified,andcrossfunctionalteamsareusedtotargetopportunitiesfororganizationalimprovement. Results: InFY2000,OAM:(a)conductedwebbasedsurveysto h compilecurrent,accurateandmeaningfulperformancedata;(b)establishedanew,fair,andGPRAcompliantcompositebaselinebasedonarollupofthatdata;and(c)developedrealisticacquisitionperformancetargetstospurorganizationalimprovements.AcquisitionBalancedScorecardsurveysareconductedeverytwoyears.Thus,performancetargetsarealignedwiththattwoyearcycle.Moreover,AMputamethodologyinplace(i.e.,abenchmarkingforum)topromotethesharingofperformanceresultsandimprovementsthroughouttheDepartmentwhileavoidinganymisleadingorsimplistic x-( performancecomparisonsamongHHSscontractingoffices.(PleasenotethatforsubsequentGPRAsubmissions,weplantoestablishandincorporateappropriateinternalgoalsandobjectivestogaugeourprogressinimplementingtheProcurementExecutiveCouncils GovernmentwideAcquisitionPerformanceMeasurementProgram. Goal6:IncreasetheuseofPerformanceBasedContracting   PerformanceGoal: TheDepartmentiscommittedtoreaching X  theOMBandProcurementExecutiveCouncilgoalofusingperformancebasedcontracting(PBC)toaward20%ofeligibleservicecontractingdollarsbyFY2002. Anadditional10%of   eligibleservicecontractingdollarswillbetargetedforFY03.  H  PerformanceMeasurement: Tomeetthisgoal,theSecretary  sentoutalettertotheAgencyHeadsstressingtheneedforprogramandcontractingcommunitiestoworkinpartnershiptoaggressivelyapplyPBC.WeplantocontinuetoenhanceourwebbasedPBCknowledgerepository!48 W&O  5  www.ogam2000.com/acquisition/pbc.htm;6bD&OvDson  7icDԀtostrengthenour   handsonPBCworkshops;torewardandrecognizePBCefforts;totargetopportunitiesforimprovementusingourmanagementinformationsystems;andtocontinuetoaddressthistopicatconferencesandmeetingsacrosstheDepartment.  p&! Goal7.MaximizeuseofFedBizOpps(FederalBusinessOpportunities)PerformanceGoal: AllHHSAgenciesareontracktouse x-( FedBizOpps!agovernmentwidepointofentry!topost100%ofsynopsesandapplicablesolicitationsonline,beginningOctober1,2001(thestatutoryduedate). PerformanceMeasurement: OGAMwillcomplywithalllaws P  andregulationsinthisarea,andwillcontinuetoalertAgencycontractingpersonneltopertinenttrainingopportunities.Forexample,weaddressedFedBizOppsattheDepartmentsMay89acquisitionandsmallbusinessconferenceonperformancebasedgovernment.Inaddition,wehavepostedregistrationinstructionsandotherimportantinformationregardingFedBizOppsonoureBusinessSupersiteunderKnowNet!HHSawardwinningknowledgemanagementsystem.ThisFedBizOppsinformationmaybefoundatwww.ogam2000.com/ec/.  H  Goal8:IncreaseCompetitionoftheDepartmentsFAIRActInventory.PerformanceGoal: Thegoalofcompetingordirectly P outsourcing5%oftheinventoryforFY2002hasbeenofficiallyputbeforetheAgenciesandtheirplansforachievingthegoalwereduetoASMBbyJune15,2001,alongwiththerevisedinventories.Anadditional10%isrequiredtobestudiedforFY03.  %X  PerformanceMeasurement: OGAMreceivedplansfromall '(# OPDIVSthatmeetthe5%goalofcompetitivesourcingforFY2002.TheOPDIVswillworktowardsthatgoalthroughoutthefiscalyear.Anadditional10%goalhasbeensetbyOMBforFY2003,andASAMwillworkwiththeOPDIVstoexpandtheir x-( planningtomeetthenewgoal..  h Goal9:EnsurethatHHSGrantAdministrativePoliciesAreCurrent  8  PerformanceGoal: 󀀀TheOfficeofGrantsManagements   (OGM)goalistoensurethatHHSgrantadministrativepolicyissuancesarecurrent. PerformanceMeasurement: OGMisresponsiblefor X  developing,issuingandimplementinggrantsadministrativepoliciesusedbythevariousHHSawardingagenciesintheawardandadministrationofthethreehundredplusgrantprogramsHHSadministers.Grantspolicies,issuedbytheDepartmenttoensureaccountabilityofthegrantfunds,provideguidancetograntsmanagementstaffandotherHHSstaffinvolvedintheawardandadministrationofgrants.Theperformancemeasureisbasedonthepercentageofpolicyissuancesthathavebeenreviewedand,asneeded,updatedatleastonceeveryfouryears. Results: BytheendofFY2002,OGMhadreviewedand,as 8" needed,updated96%ofitsgrantspolicyissuances. Goal10:ImplementtheInitialPlanofPublicLaw106107,FederalFinancialAssistanceManagementImprovementAct(newinFY2003).PerformanceGoal: TheFederalGrantStreamliningProgramis ,`' responsibleforoverseeingthegovernmentwidegrantreform x-( effortmandatedbyPublicLaw106107.HHSistheleadagencyforthisactivity.ThepurposesoftheActareto(1)improvetheeffectivenessandperformanceofFederalfinancialassistanceprograms,(2)simplifyFederalfinancialassistanceapplicationandreportingrequirements,(3)improvethedeliveryofservicestothepublic,and(4)facilitategreatercoordinationamongthoseresponsiblefordeliveringtheservices.Fourworkgroupsandanoversightteamareworkingtoimplementtheplan. PerformanceMeasurement: Establishbaselineinformationin X  FY2001andFY2002ofgrantrequirements.Therearefourworkgroups:preaward,postaward,auditoversight,andelectronicprocessingwhichcollectivelyaddressallaspectsoffederalgrantadministration.Forpreawardandpostawardefforts,thefocusisonconsolidationandcoordinationamongagenciestousethesameorsimilarformsanddataelementstoapplyfor,administer,andreportongrantactivity.Theauditteamisaddressingthequality,timeliness,andusefulnessofauditinformationforgrantmanagers.TheaimoftheelectronicworkgroupistoestablishtheFederalCommons,whichwillserveasthesinglepointofentryforEcommerceovertheentiregrantlifecycle,offeringbothgeneralinformationexchangeandsecureelectronictransactionprocessing. Results: ResultswillbeavailableearlyinFY2004since p&! progresscanbemeasuredincrementally(onaquarterlybasis)forallaspectsofthiseffort.  @)$   x-( Ї Goal11:@uuIncreasedLocationAccuracyofCapitalizedPersonal  PropertyRecords  h  PerformanceGoal: Thegoalistoassurethatadequate 8 stewardshipisexercisedovertheDepartmentsinvestmentinequipment.EquipmentisessentialtocarryouttheDepartmentsscientific,regulatory,andadministrativemissions.Thelackofadequatepropertystewardshipcanresultinunnecessaryexpendituresoffunds.Fundshavetobeusedtoreplacelostitemsortopurchaseduplicateitemsforequipmentalreadyintheinventory.Productivityislostwhenmissionessentialequipmentisnotavailable.GoodstewardshipoverequipmentassetsalsowillincreasetheaccuracyofDepartmentspresentationofpersonalpropertyassetsintheannualfinancialstatementsrequiredbytheChiefFinancialOfficerActandprovideabetterunderstandingoftheresourcesrequiredtocarryouttheDepartmentsmissions. PerformanceMeasurement: 󀀀Progresstowardthisgoalwillbe P measuredbydeterminingalocationaccuracypercentagebased h oncomparingtheresultsoftheannualphysicalinventoryofcapitalizedequipmenttothecapitalizedequipmentinventoryrecords.Tocalculatethepercentage,thenumberof notfounditemsandthenumberof foundbutnotrecordeditemsaresubtractedfromthenumberofcapitalizeditemsinthepropertyrecordstodeterminethenumerator,whichisthendividedbythenumberofcapitalizeditemsinthepropertyrecords. Results: 󀀀TheAgencysreportedanaverageaccuracyroleof ,`' 97%,exceedingthegoalof94%. x-( Ї GOAL12:IncreaseAccesstoHHSGrantsAdministrative H PoliciesPerformanceGoal: TheOfficeofGrantsManagements(O.M.) 8 goalistoincreaseaccesstoHHSgrantsadministrativepolicyissuancesthroughuseoftheInternet. PerformanceMeasurement: Increasingaccessto   DepartmentalgrantsadministrativepolicieshelpsensurethatallHHSstaffsresponsibleforgrantprogramshavereadilyavailabletothemthepolicyguidancenecessarytoadministergrantprograms.UsingwebbasedservicesaccessibletoallDepartmentalstaffinvolvedingrantsadministrationisaneffectivewayofensuringreadyaccesstosuchguidance.KeytoachievingthisgoalistheelectronicpostingoftheDepartmentalgrantsadministrativepolicyissuances.TomeasureaccomplishmentofthegoalO.M.willcalculatethepercentageofgrantsadministrativepolicyissuancespostedelectronicallyunderGrantsNet,theDepartmentsonlinegrantsinformationservice. Results: 100%ActualPerformancereachedinthreeconsecutive 8" years. GoalwillbedroppedinFY2002. } #XX#RQXX  #X         HH-  #XXQR{d#  !XX #XX ! "e#hXXHumanResourcesServices  ,^) #XXhle#ZtXX  -v* *9o;d! d dd  Q dd Q  dd  4 5e(#e(#, tU, cU,~ cU,(ct+  A---:, H dA d 0  d PerformanceGoals G-.-6+ ---:d G 0d 0  dFYTargets =-.-,! -.- = 0d 0  dActualPerformance ?-.--,! -.- ? 0d 0  dReference c - :N,   -.-- dc 0ddGoal1:  7   Providestrategicleadershipfor   managinghumancapital .    0 I - 6+M  - :d I  0d  0d ? - ,!7 -  ?  0d  0d ? - ,!7 -  ?  0d  d 0 c :N,    -  dc  0dMeasure1.1  0dProvidecorporateHRservicesandexpertise I 6+  :d I  0d  0dӀFY99:TheHR/EEOCouncilparticipatesinOHRagendabuildingandprovidesfeedbackonresults. ? ,!_   ?  0FY00:GoalCompleted  0FY99:Achieved. ? ,!U !  ?  0d  0d*Seecommentbelow. c :N, $     dc  0d  0dMeasure1.2OPDIVshaveeffectiveselfassessmentprograms,integraltoGPRArequirements,asindicatedbyinternalandexternalreviews. I 6+ * :d I  0d  0dFY99:90% ? ,! y ,  ?  0dFY00:GoalCompleted  0dFY99:92% ? ,! y .  ?  0d  0d*Seecommentbelow. c :N,C 1     dc  0d  dMeasure1.3Completeonemajorprogramcostbenefitanalysis. 0 I 6+6 :d I  0d  0dFY99:One ? ,!=8  ?  0d  0dFY99:Notachieved ? ,!=:  ?  0d  0d*Seecommentbelow c :N,O=     dcMeasure1.4ReduceHRservicedeliverycosts I 6+? :d IFY01:MeasurediscontinuedFY00:Baselinetobeset ? ,!A  ?AnalysisofbenchmarkingresultsinicatenoneedforDepartmentalinitiative ? ,!7D  ? c :N,E     dcMeasure1.5Improveservicedeliverylevels I 6+9G :d IFY01:MeasurediscontinuedFY00:Baselinetobeset ? ,!9I  ?AnalysisofbenchmarkingresultsinicatenoneedforDepartmentalinitiative ? ,!L  ? c :N,?M     dc  0d  dMeasure1.6 0OPDIVHRofficehaveresultsorientedperformanceplansstrategicallyalignedwithOPDIVmissionsandintegratedassessmentprograms I 6+aT :d I  0dFY01:Goaldropped #U   0dFY00: ? ,!?V  ?  0dFY01:MeasurediscontinuedFY00:  0d ? ,!\  ?  0d  d*Seecommentbelow. 0 ^ :I,gb     d^ 0Measure1.7OPDIVshaveHRstaffProficientinworkforceplanning;allOPDIVshavefunctioningworkforceplanningsystem. 0 I 6+# g :d I  0d  dFY99:allOPDIVs 0 ? ,!%"o  ?  0d  dFY99:Partiallyachieved.Agencysubmissionsfor2001tobudgetreviewboardshowedsomecontinuedweaknesses.B.` hp x (#XB[Measurecontinuedbelow.] 0 ? ,!%"w  ?  0d  0d*Seecommentbelow. Y :D'!z    dYMeasure1.7(cont.)CompletedevelopmentofworkforceplanningcapacityandintegrationwithbudgetandResultsActcycles. I 6+-) :d IFY02:100%ofOPDIVsFY01:60%FY00:30% ? ,!(%  ?FY02:FY01:AchievedFY00:33% ? ,!(%  ? Y- :D'+s(    dYMeasure1.8OHRwebsiteisexpandedto includecontentforadditionalfunctionalareacoverage. I- 6+a- :d IFY03:NotapplicableFY02:Webpagesaredevelopedfor3additionalfunctionalareas. ?- ,!-  ?FY03:FY02: ?- ,!  -  ? Y - :D'   -  dYMeasure1.9Developadepartmentwiderecruitmentandretentionstrategythataddressesskillsneedsidentifiedthroughformalworkforceplanningprocesses. I - 6+ 1  - :d IFY03:Ongoingimplementationresultsinrightskillsinmissioncriticaloccupations.FY02:Strategyisdevelopedanddeployed ? - ,!a  -  ?FY03:FY02: ? - ,!  -  ?*Seecommentbelow Y - :D' #   -  dYMeasure1.10RestructuretheDepartment'spersonnelservicedeliveryfunction. I - 6+ ' - :d IFY03:Reducethenumberofpersonnelofficesto6FY02:ReducethenumberofHHSPersonnelofficesfrom40to7.DeploythepersonnelcomponentoftheEnterpriseHumanResourcesandPayrollSystem. ? - ,!I0 -  ?FY03:FY02: ? - ,!Q5 -  ? ^- - :I'i 6   -  d^  d  d Goal2: ImprovetheQualityof 8 WorklifeofHHSEmployees I- - 6+c9- - :d I ?- - ,!K;- -  ?  0d  0d ?- - ,!i=- -  ?  0d  0d c :N,i?   - -  dc  0d  0dMeasure2.1Secretary'sandOPDIVannualreports,supplementedbytheresultsoftheannualsurveyofemployees,showimprovementinQWLindicators. I 6+=F :d I  0dFY03:Significantimprovement  dFY02:SignificantimprovementFY01:SignificantimprovementFY00:Significantimprovement 0 ? ,!cJ  ? 0FY03:FY02:FY01:Achieved N FY00:Achieved 0 ? ,!]P  ?  0d  0d*Seecommentbelow. c :N,S     dc  0dMeasure2.2  0dHHS,OPDIVs,andbargainingunitshavefunctioningpartnerships I 6+!7X :d I  0d  dFY01:HHS,allOPDIVs,and85%ofbargainingunits.FY00:HHS,allOPDIVs,and70%ofbargainingunits.FY99:HHS,80%odOPDIVs,and50%ofbargainingunits 0[Baselinesare17%and10%] ? ,!$e`  ?  0d  dFY01:Goaldroppedandreplacedbymeasure2.3.FY00:AllOPDIVs,65%ofbargainingunits. 0FY99:64%ofOPDIVSand40%ofBargainingUnitshavefunctioningcouncils. ? ,!$eh  ?*Seecommentbelow. c :N, k     dc  0d  0dMeasure2.3Proactivelaborrelationsprogramdemonstratespositiveimpactonorganizationalperformance. I 6+()$q :d IFY03:Thirdpartyactivityreduced15percent.E.O.13203implementedat85percentofbargainingunits.FY02:Thirdpartyactivityremainsstatic.E.O.13202implementsatallOPDIVsand50percentofbargainingunits. ? ,!*#&y  ?FY03:FY02: ? ,!*O%  ? c :N,&g!     dcMeasure2.4Caseprocessingworkflowanalysescompleted. I 6+.) :d I  0dFY00Measurediscontinued  0dFY99100%ofAgencies ? ,!C,'  ?  0dFY00:Goalcompleted  0dFY99:100% ? ,!C,'  ?  0d  0dc :N,1/}*     dcMeasure2.5ReduceaverageprocessingtimeforEEOcomplaints I 6+ :d I  0FY02:5%FY01:10%.FY00:10%FY99:10%reduction[Baselinein1997=580days] ? ,!    ?FY02:FY01:GoalDropped#XXZte#ZtXX   FY00:NotachievedFY99:Notachieved ? ,!G  ?  0*Seecommentbelow. ^ :I,g     d^  0d  0dMeasure2.6AgencieshavefunctioningADRprograms. I 6+  :d I  0d  dFY00:100%. 0[Baselinein1998=5] ? ,!   ?  0d  0dFY01:Goalcompleted.FY00:100% ? ,! 5   ?  0d  0d Y :D' G     dYMeasure2.7Instancesofcomplaintresolution attempts byADRincreases. I 6+ % :d IFY02:MeasurediscontinuedFY01:225FY00:150FY99:40 ? ,!+ )  ?FY02:FY01:FY00:184FY99:26instances ? ,!+ -  ?*Seecommentbelow. ^ :I' 0    d^ 0dMeasure2.8 0dHispanic/Latinorepresentationimprovesby2.0%byendofFY2004. I 6+ Y5 :d IFY04:5.1%FY03:4.6%FY02:4.1%FY01:3.6%[Baselineis3.1%,thestatusasof9/30/00] ? ,!]<  ?FY04:FY03:FY02:FY01:3.3% ? ,!A  ?*Seecommentbelow. c :N,uD     dcdMeasure2.9OPDIVshaveacceptablediversitymanagementplansperstaffreview.d I 6+9I :d IFY99:100% ? ,!YL  ?FY01:GoalcompletedFY00:100%FY99:33% ? ,!YO  ?#XXZt#ZtXX<20_Q      < 0 #XXZtȦ#XXNarrativeComments:  R TheOfficeofHumanResources's(OHR)overallobjectiveistosupportHHSprogrammissionaccomplishmentthroughtheplannedandefficientuseofhumancapital.9InHHS,virtuallyallpersonnelauthoritieshavebeendelegatedtotheagencies,providingthemwithmaximumflexibility.Accordingly,theOfficeofHumanResourcesfunctionsasa corporatelevelofficetoprovideleadershipandexpertiseinpolicy H,'[ analysis,programdevelopment,programassessment,andcapacitybuilding. SomeoftheactivitiesofOHRarenotreadilysusceptibletomeasurement.TheseincludedecisionsupportfortheAssistantSecretaryforAdministrationandManagementandtheSecretary;liaisionwithcentralmanagementagencies;participationininteragencyactivities,andadhoctechnicalassistance.   InFY2003,OHRwillapplyitsresourcesagainstacombinationofspecialinitiativesandongoingeffortscoveringabroadspectrumofhumanresourceactivities .  x   NOTESONSPECIFICPERFORMANCEGOALSAND H  RESULTS:  GOAL1Providestrategicleadershipformanaginghuman  capital  0 Measure1.10 m Regularlyscheduledmeetings,everyquarter, P provideanimportantfeedbackmechanism,andprovidesguidanceastowhichdirectionOPDIVswantustoexpendresources.Thisobjective,havingbeenachieved,wasnotcontinuedafterFY99. m $m $ Measure1.20 m Thisobjective,havingbeenachieved,wasnot %! continuedafterFY99. m $m $ Measure1.30 m WehadplannedananalysisoftheEmployee @)% AssistanceProgram,butresourcesweredivertedtoahigherprioritydiversityinitiative. m $m $   x-0* Measures1.40 m MeasurementofthisFY01goalandthesetwo H  measuresweresuspendedafterallagenciesparticipatedinacomprehensivebenchmarkingstudy(sponsoredbyNAPA m $m $ Ѐand1.50 m andtheHackettGroup).WhentheDepartment's  resultswerecomparedwithotherFederalandprivatesectorentities,itwasapparentthatpriorityattentioninthisareawasnotneeded. m $m $ Measures1.60 m Measure1.6wasoriginallyintendedtobecompleted   withcontractorsupport,butwedecidedtopursuethisinitiativewithinhouseresources.Accordingly,inmeasure1.7 m $m $ Ѐand1.70 m theworkforceplanningtargetswerestretchedout H  throughFY02andthemeasureschanged,asindicatedinthetargetsforFY01andFY02.InAugust1999wepublishedahandbook,Building  SuccessfulOrganizations:WorkforcePlanninginHHS.Pm $m $ Measure1.90 m Thisdevelopmentalgoalisaddedtocapture h  performanceinresponsetoOMBBulletin0107. m $m $  GOAL2ImprovetheQualityofWorklifeofHHSEmployees %!  Measure2.10 m Thiswasastatisticallysignificantimprovement. '$ OPDIVandPartnershipAnnualReportsontheQualityofWorkLifeInitiativedescribesignificantimprovementsinallfacetsoftheInitiative(e.g.,communication,family-friendlywork-practices,workplacelearning).Reportsaresubstantiatedby .+ employeesurveyresultswhichreportastatisticallysignificantimprovementfrom1997to1998,andfrom1998to1999inemployeeperceptionsofthequalityofworklifeandorganizationaleffectiveness.TenoftheOPDIVsalsopostedincreasesintheirscores,sixofthemsignificantly.OPDIVscoresrangedfromalowof91toahighof103,anewrecord.Thehighestscorealsorepresentedthegreatestimprovement(12points)wehaveeverrecorded,whichmovedthatOPDIVfromnexttolowestin1998tohighestin1999.Theresponserateforthesurveyalsoincreasedto43%,3%greaterthan1998. m $m $ Measure2.20 m Goaldropped.EO13203eliminatedrequirementfor  PartnershipCouncils.ThisgoalisbeingreplacedwithMeasure2.3. m $m $ Measure2.50 m InFY99,wedesignedandpilotedaLotus P Notes/Dominowebbasedapplication,theEEOComplaintsTrackingSystem(EEOCTS)totrackandmonitorcomplaintsDepartmentwideandtoassistinachievingreductionsinprocessingtimes.EEOCTSisnotyetfullyoperationalandprojectedreductionshavenotbeenrealizedduetotheneedtoresolvespecifictechnologicalissuesandmalfunctions(i.e.,migrationofexistingdatafrommajorOPDIVsystemssuchasCDC,FDA,IHSandNIH)whichwillensuretheintegrityandconsistencyofEEOCTSdataandreports.Otherneededfunctionalityincludestheimplementationofadhocreporting x-0* softwarecapableofperformingmultifieldqueries. .+ EffortsareunderwaytoresolvetheseissuesbeforeFY02andachieveaunifiedDepartmentalsystemthroughcoordinationwiththeOfficeofInformationResourcesManagement(OIRM)andOPDIVEEOOffices. m $m $ 0  0 $$Giventhelackofeffectivemonitoingandtracking,thegoalandbaselinecaseprocessingtimehavenotproveduseful,astherearetoomanyvariablesaffectingprocessingtime,andthisofficeonlybecomesoperationallyinvolvedatthestageoftheFinalAgencyDecision.Thekeyfactorinreducingprocessingtimeisthestafflevelintheagencyoffices.However,inadditiontocaseprocessingtime,wehavebeenwatchingthepatternofsomerelatedstatistics:  $ $ b P+(Axh%Pb8  0 G"G" Numberofrequestsforcounselling: FY97=853;  FY98=622;FY99=564;FY00=561(anoverall34%decrease)  G" G"   0  Numberofnewcasesfiled: FY99=368;FY00=349(5%  decrease)  $ $   0  Numberofopencases: FY99=799;FY00=789(1%   decrease)  $ $         WewillsetanewperformancegoalandtargetinFY02.Measure2.70 m Asaresultofaregulatorychangewhichmandated '$ availablityofADRbothatformalandinformalstages,instancesofresolutionbyADRsignificantlyincreasedin2000.InFY2001,therewere150ADRattempts. m $m $  .+ Measure2.80 m Belowareaffirmativeactionstatisticsrelatedtothis H performancegoal. m $m $ 9O*< =dd tU cU ~ cU~ (ct(9o;e(#e(#,{dd ,+dd ,dd ,dd +   8 #XX`#ZtXX  MINORITIESANDWOMEN /%  /GROUP 'B  'CENSUSCLF1990 ' " 'HHSBASELINEREPRESENTATION(9/30/2000) '  " 'HHSREPRESENTATION(9/30/2001) #  " #AfricanAmerican  4  10.4% '4 " '17.4% 4 " 17.9%  4  Hispanic/Latino   J  8.1% ' J " '3.1%  J " Ѐ3.3%   J  AsianAmer/PacificIslander    2.8% ' " '4.6%  " Ѐ4.8%    AmerIndian/AlaskaNative  N  0.6% 'N " '16.2% N " Ѐ16.3%  N  NonminorityFemales  d 35.3% 'd" '32.08% d " Ѐ31.8%  d! NonminorityMales   " 42.63% ' #" '26.5%  $" Ѐ25.7%#XXZt#XX  %  PercentagesinthebaselinerepresentationreflecttheHHSfullandparttimepermanentpopulation,andincludetheGS,SES,RS(SeniorBiomedicalResearchService),CommissionedCorpsandWagepopulations.*BaselineismeasuredagainsttheCLFderivedfromthe1990Census.WhentheEqualEmploymentOpportunityCommissionmakesthe2000CensusCLFavailable,thenewinformationwillbeincorporated. #XX#hXXFacilitiesServices#XXh#&%XX  |#4 0 *?@ dd{dd {+dd +dd dd < =e(#e(#," kk,kk,kk,ekk+  A , p%("2 dAd  d 0 PerformanceGoals U @+%"4  d dU 0d  d 0FYTargets U @+%"6  d dU 0d  dActual 0Performance U @+&v#9  d dU 0d  d 0Reference* m X6%";    d d m 0dd Goal1. ($= ProtectHHSassetsbyidentifyingandproperlyaccountingfortheDepartment#&%%&# &9>%%&=#&%% &9>\#&%%&srealproperty +B(A holdings.Measure1:HoldOPDIVFoundationInformationforReal .+E PropertyManagement(FIRM)databaseusersgroupmeetingstoidentifyandresolveproblems.Measure2:Percentageofacquisitionsanddisposalsexecutedinaccordancewithregulations. 0 @ -"n   d  @ 0ddFY03:2FY02:2 .+ FY01:2(New)πFY03:100%FY02:100%FY01:100%FY00:100%FY99:90% 0 6 #&   6 0dd .+ FY01:2+FY01:100%FY00:100% 0FY99:100% 6 #n    6 0d  d 0 )&   c N,      d c 0ddGoal2.ReduceenergyconsumptionatHHSfacilitiesasmandatedbytheEnergyPolicyActof1992(EPAct),E.O.12902,and̀E.O.13123.Measure:NumberofbuildingsauditedforenergyusageasapercentageofthetotalnumberofbuildingsintheHHSinventory. 0 @ -"v d  @ 0ddFY03:80%FY02:70%FY01:60%FY00:50% 0 6 #R  6 0dd̀FY01:0   ( 55%0@p~ ~     FY00:50% 0 6 # ,  6 0d  d 0c N, .      d c9H 0ddGoal3.#&%%&# &r%%& r #&%% &ru#&%%&Provideasafeandhealthywork N environmentforHHSemployeesandvisitors.Measure1:PercentageofHHSorganizationsevaluatedwhichexceededtheFederalgovernment#&%%&# &9>%%&=#&%% &9>#&%%&s  v  averageworkerscompensationtotalclaimsratethepreviousyear.Measure2:NumberofsecurityauditsconductedofHHSowned,leasedanddelegatedbuildingstomonitorcompliancewithDOJminimumlevelrequirements.Measure3:NumberofsecurityawarenessnoticesdistributedtoHHHBuildingoccupants. 0 @ -"_ d  @ 0ddFY03:50%FY02:50%FY01:50%FY00:50%(New)FY03:SuspendedFY02:SuspendedFY01:SuspendedFY00:2FY99:2FY03:10FY02:10FY01:8FY00:6(New) 0 6 #_6  6 0ddFY01:100%FY00:50%FY01:SuspendedFY00:2FY99:3FY01:19FY00:15 0 6 #P  6 0d  d 0 c N,rR      d c 0ddGoal4.EnsurerequestsforbuildingservicesintheHHHBuildingareacknowledgedonthedayreceivedandcorrectiveactiontakenwithin72hours.Measure:Numberofcomplaintsaddressedwithin72hoursasapercentageofthetotalnumberofrequestsreceived. 0 @ -" '!` d  @ 0ddFY03:100%FY02:100%FY01:100%FY00:100%FY99:95% 0 6 #'v"o  6 0ddFY01:100%FY00:100%FY99:100% 0 6 # '!}  6 0d  d 0<20J       < 0 (#X""J"B.` hp x (#(#BTheFacilitiesServices(FS)providesDepartmentwidepolicydevelopmentandoversightforrealpropertymanagement,spacemanagement,occupationalsafetyandhealth,energyconservation,andenvironmentalandhistoricpreservationprograms;italsoprovidesfacilitiesmanagementservicestoallHHScomponentsintheWashington,DC,Southwestcomplex.TheFS#&%%& # &9>%%&=#&%% &9>u#&%%&sstrategicgoalsaretoensure A,& thatHHSrealpropertyassetsareprotectedandutilizedeffectively;andthatHHSemployeesandvisitorshaveaccesstoahealthyandsafeworkenvironment.Toachievethesegoals,FSutilizesamyriadoftechniquessuchasmonitoringtheacquisitionanddisposalofproperty,conductingenergyandsafetyand .d) healthevaluations,monitoringtheincidencesoftheftandviolence,andresolvingfacilityrelatedcomplaintsandproblemsinatimelymanner.   PerformanceReportSummary    Goal1.ProtectHHSassetsbyidentifyingandproperlyaccountingfortheDepartment#&%%&# &9>%%&=#&%% &9>#&%%&sreal L propertyholdings.  a( Measure1:HoldOPDIVFoundationInformationforRealPropertyManagement(FIRM)databaseusers   groupmeetingstoidentifyandresolveproblems.FY2001Target:2    EstablishingPerformanceTargets:In1997,ASMBdeterminedthatHHSneededaDepartmentwide  t  automatedsystemtomanageandaccountforitsrealpropertyassetsinauniformmannertomeettherequirementsoftheChiefFinancialOfficersAct.TheGSAFIRMsystemwasacquiredandimplementationbeganinFY1998.TheFY2000performancemeasureandtargetwastoincreasethenumberofOPDIVswithonlineinputtotheFIRMdatabasetoten.NowthatwehavemettheFY2000target,allmajorOPDIVswithrealpropertyholdingshaveonlineaccesstoFIRM.Therefore,thisperformancemeasureisbeingrevisedinFY2001andFY2002toreflectthetechnicalsupportthatFSwillprovidetoOPDIVsutilizingtheFIRMsystem.ThetargetoftwoFIRMusersgroupmeetingswasestablishedinconsultationwithOPDIVrepresentativesontheworkgroup.PerformanceReport:TheFY2001targetofconductingtwousersgroupmeetingswasexceededthrough E  theconductofoneformalmeetingheldattheHHSHeadquartersbuildingandseriesofteleconferences.DuringFY2001aSecretarialinitiativetopublishacomprehensivereportontherealpropertyholdingsofHHSresultedinanaccelerationoftheongoingefforttovalidatetheexistingFIRMdatabase.Inordertoaccomplishthis,aseriesofteleconferencestocodifyterminologyandresolveinternaluserissueswereheld.Itwasfeltthat,followingthisintensiveeffort,anadditionalformalmeetingwouldbeburdensomeontheusersandthattheintentoftheconductoftwoformalmeetinghadbeenexceeded. m4 Measure2:Percentageofacquisitionsanddisposalsexecutedinaccordancewithregulations. % FY2001Target:100percent.  EstablishingPerformanceTargets:ThetargetforacquisitionsanddisposalsisbasedonFederalReal   PropertyRegulationsandHHSpolicy. \! PerformanceReport:100percentoftherealpropertyacquisitions,transfersanddisposalsreviewed M!# duringFY2001wereproperlyexecuted. )"$  Goal2.ReduceenergyconsumptionatHHSfacilitiesasmandatedbytheEnergyPolicyActof # & 1992(EPAct),E.O.12902,andE.O.13123.  $!' Measure:Numberofbuildingsauditedforenergyusageasapercentageofthetotalnumberofbuildings u&<#) intheHHSinventory.FY2001Target:60percent. Q'$* EstablishingPerformanceTargets:InaccordancewiththeEnergyPolicyActof1992(EPAct)andE.O.s )&- 12902and13123,FSdevelopedaDepartmentwideenergyprogrambasedonanenergycompliancereviewofallHHSOPDIVs.ThiscompliancereviewconcentratedontheenergyauditingrequirementsofEPActandE.O.12902.ThefindingsofthereviewhighlightedspecificareasofneedintheOPDIVs.TheperformancetargetsarebasedontheOPDIVs#&%%&# &9>%%&=#&%% &9>f#&%%&ԀTenYearEnergyAuditPlans. U-*1   1.*2 PerformanceReport:E.O.12902directedFederalagenciestodevelopandimplementatenyearplanto 9  conductcomprehensivefacilityenergyaudits,ensuringthattenpercentoftheagency#&%%&# &9>%%&=#&%% &9>#&%%&sfacilitiesare  auditedeachyear(beginninginFY1996).BytheendofFY2001,HHShadcompletedenergyauditson55percentofourfacilities.BytheendofFY2000,HHShadcompletedenergyauditson50percentofourfacilities(8percentaboveourtarget).Thepurposeofanauditistoprovidedetailedinformationtoidentifyandprioritizeenergyconservationprojects.TheauditsconductedonHHSfacilitieshaveservedastheimpetusforlightingretrofits,chillerupgrades,waterconservationprojects,aswellasenteringintoenergysavingsperformancecontracts. Goal3.ProvideasafeandhealthfulworkenvironmentforHHSemployeesandvisitors.     Measure1:PercentageofHHSorganizationsevaluatedwhichexceededtheFederalgovernment#&%%&^# &9>%%&=#&%% &9>#&%%&s  P  averagetotalworkerscompensationclaimsratethepreviousyear.FY2001Target:50percent A  EstablishingPerformanceTargets:InconcertwiththePresident#&%%&# &9>%%&=#&%% &9>.#&%%&sFederalWorker2000Initiative,this   performancemeasureandtargetfocusesonthoseHHSfacilitieswhichexceededtheFederalgovernment#&%%&q# &9>%%&=#&%% &9>R#&%%&saveragetotalcompensationclaimsratethepreviousfiscalyear.Inevaluatingthese x organizations,limitedresourcesarebetterutilizedinthoseareaswhichhavethegreatestproblemsandthemostroomforimprovement.ThesuccessfulaccomplishmentofthisgoalwillprovideHHSemployeeswithasafer,healthierworkenvironment,controlcompensationcosts,andimproveproductivity.PerformanceReport:OnlyoneHHSorganization,theIndianHealthService(IHS),wasfoundtoexceed  theFederalgovernment#&%%&# &9>%%&=#&%% &9>#&%%&saveragetotalclaimsrateforFY2000.AnevaluationoftheIHSOccupational  SafetyandHealthProgramwasinitiatedduringFY2001usingtheFederalWorker2000ActionPlanasaguide.BecauseofthesuddenretirementoftheDepartmentsOccupationalSafetyandHealthOfficerwhoperformedthisfunction,andtheinabilitytohireareplacement,thestartofthisevaluationwasdelayed.Thereviewwillbecompletedinearly2002.  %  Measure2:NumberofsecurityauditsconductedofHHSowned,leasedanddelegatedbuildingsto  monitorcompliancewiththeDepartmentofJustice(DOJ)minimumlevelrequirements.FY2000Target:  2.ThisgoalisbeingsuspendedforFY2001andFY2002becausetheFTEandstaffpersonperformingthisfunctionweretransferredtoCDC.EstablishingPerformanceTargets:Thetargetisbasedonthenumberoffacilities,potentialvulnerability M!# andavailableresources.PerformanceReport:TheDepartmentplacesahighpriorityonthesafetyandsecurityofitsemployees. # & Inthatregard,annualonsiteauditsofOPDIVphysicalsecurityprocedures,includinguseofcardaccesssystems,areconductedonarandombasistoensurethatapplicableDOJminimumlevelsecurityproceduresarecurrentlyimplementedinHHSownedandmanagedfacilities.DuringFY2000,theperformancemeasureforthisgoalwasmetthroughtheconductofcomprehensiveonsitesecurityauditsofcertainHHSfacilitiesandacomprehensivereviewofallOPDIVbuildingaccessproceduresbasedongovernmentwideconcernsidentifiedbytheGeneralAccountingOffice#&%%&J# &9>%%&=#&%% &9>p #&%%&sreporttoCongressonbreeches  )%, ofsecurityatFederalagenciesandairports.TheonsiteauditswereconductedattheDepartment#&%%& # &9>%%&=#&%% &9> #&%%&s )&- Headquarters,theHubertH.Humphrey(HHH)Building(managedbytheOfficeoftheSecretary)andtheNIHComplexinBethesda,Maryland,andwerebasedonareviewofadditionalsecurityenhancementsimplementedattheselocations.ThereviewofOPDIVbuildingaccessrequirementsidentifiedsecurityprocedurescurrentlyinplace,aswellasadditionalactionsthatcouldbeimplemented,withoutbudgetrestrictions,ifheightenedsecuritywasrequired.Inaddition,aspartofPDD63activities,weconductedageneralanalysisofcurrentsecurityproceduresfortheCDCHeadquartersinstallationinAtlanta,Georgia,  /+3 focusingheavilyonprocedurestodeterthethreatofbioterrorismactivitiesonlaboratoryfacilities.InFY1999,thisgoalwasmetthroughonsitesecurityauditsintheHHHBuildingandtheHeadquartersBuildingforthePublicHealthService,theParklawnBuilding(managedbytheProgramSupportCenter).Inaddition,aspartofY2KDay1activities,wereviewedsecurityproceduresfortheCDCHeadquartersinstallationinAtlanta,Georgia.AlthoughtheHHHandCDCfacilitieswerereviewedinFY1999,theimportanceoftheiroperationsandsecurityenhancementstotheDepartment#&%%& # &9>%%&=#&%% &9>#&%%&sevaluationprocessmade L theirreinspectioninFY2000critical.EachofthesesitesmetorexceededminimumsecuritystandardsestablishedbytheDOJinitsVulnerabilityAssessmentofFederalFacilities.̀Measure3:IssuesecurityawarenessnoticestoHHHBuildingoccupants.FY2000Target:10.    EstablishingPerformanceTargets:Theperformancetargetisbasedonhistoricalknowledgeand  t  assessmentofthenumberoftimesthroughouttheyearwhenemployeeswouldbenefitfromsecurityawarenessnotices.PerformanceReport:InFY2001,FSissued19informationalnoticestoHHHBuildingoccupants.Topics   includedthepreventionofofficetheft,shoppingsmart,tipstoavoidsummerweatherhazards,informationconcerningspecialbuildingadmittanceandsecurityproceduresduringapresidentialvisitandduringInaugurationDay,andinformationconcerningfirealarmproceduresandevacuations. Goal4.EnsurerequestsforbuildingservicesintheHHHBuildingareacknowledgedontheday i0 receivedandcorrectiveactiontakenwithin72hours.  E  Measure:Numberofcomplaintsaddressedwithin72hoursasapercentageofthetotalnumberof  requestsreceived.FY2000Target:100percent.  EstablishingPerformanceTargets:TheperformancetargetisbasedonGSAguidelinesthatbuilding X servicescomplaintsbeaddressedwithin72hoursofreceipt.PerformanceReport:󀀀TheFY2000andFY1999performancetargetswereachieved.FScurrent % practicesandproceduresadheretotheGSAguidelinesthatbuildingservicescomplaintsberespondedtowithin72hoursofreceipt.Toverifyourperformanceinthisarea,wedidananalysisofcomputergenerateddatafromtheFSservicecallsystem.Inordertoensuretheaccuracyofthisdata,weperiodicallyreviewtheworkordersissuedasaresultofarequestforservice.#&%%&:##XX%&/#