Slide Presentation of the 2007 Annual Meeting of AHRQ

Results: Management Monitoring

• Inaccurate documentation of resident behaviors by CNA staff
  • Discrepancy between CNA and RN observation of behaviors
• Focused in-services conducted by staff development
• Regular follow up with CNAs by nursing staff

"Our nurses weren't seeing what the CNAs were seeing so it was important for CNAs to communicate resident behaviors to nurses.
CNAs had to understand what to document and report. CNA communication of behaviors has greatly improved."