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Slide Presentation from the AHRQ 2007 Annual Conference

TEAM TRAINING EVALUATION BASED ON KIRKPATRICK'S FOUR-LEVEL EVALUATION MODEL

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Level 4—Results: whether the training has affected process or outcomes such as increased production, improved quality, reduced adverse events, decreased costs, or return on investment.
- Patient satisfaction survey.
- Complication rate based on AHRQ PSI.
- Length of hospital stay.
- Adverse drug events.
- Patients' claims.
- Staff satisfaction survery.
- Nurse turnover rates.
Level 3—Behavior: whether participants change their behavior back in the workplace as a result of training.
- Observation of teamwork behaviors during routine patient care.
Level 2—Learning: whether the training results in an increase in knowledge, skills or attitudes.
- Teamwork knowledge test.
- Survey of attitude towards teamwork.
- Survey of self-perceived communication skills.
Level 1—Reaction: how did participants react to the training?
- Post-training reaction survey.