Slide Presentation from the AHRQ 2007 Annual Conference

Training and support

• Trained champions (opinion leaders)—nurse managers required to be part of champion training
• Held regular champion calls by category of champion (educator, clinical specialist, staff nurses, managers) to address problems relative to role—problem solve together
• Used Socio technical approach—involved users with designing identifying problems and designing solutions
• Most of solutions came from RNs—we had resources in place to address most solutions /or told why couldn't