CAMS Phase III Final Training Strategy
Training Strategy Executive Summary
1 Introduction
1.1 Training
Objectives
1.2 Training Methods
1.3 Scope of Training
1.3.1 Core CAMS Modules
1.3.2 Commerce Purchase
Card System (CPCS)
1.3.3 NIST CAMS Portal
1.3.4 CAMS Orientation
1.3.5 CAMS Navigation
1.4 Assumptions
2 Audience
3 Training Strategy Development Inputs
3.1 Data Gathering
with Phase I and II Stakeholders
3.1.1 Theme 1 – Develop
advanced knowledge
3.1.1.1 System
Expert Program
3.1.2 Theme 2 - Conduct
Just-in-Time Training
3.1.3 Theme 3 - Use
real life examples during training exercises
3.1.4 Theme 4 -
Train employees based on specific role
3.2 Data Gathering
with Phase III Stakeholders
3.2.1 Conduct classroom
training before September/October 2003
3.2.2 Provide hands-on
practice opportunities prior to implementation
3.2.2.1 CAMS
Lab
3.3 Internal Training
Working Group
3.4 Best Practice
Study
3.5 Results of Training
Strategy Inputs
4 Training Program and Delivery Approach
4.1 Optional
Early Training (Early February 2003 – June
2003)
4.2 Classroom Training (Late March 2003 – July
2003)
4.3 Self-Learning (Late March 2003 – October
2003)
4.4 Refresher Training/Advanced
Portal Training(October/November 2003)
4.5 Post Implementation Training and Support (October 2003 – ongoing)
4.5.1 CAMS Self-Help
Tools
4.5.2 System Expert
Program
4.5.3 CAMS Customer
Interaction Center (CIC)
4.5.4 Functional
Experts (CAMS Implementation Support Team)
4.5.5 Additional
Post-Implementation Support Vehicles
4.5.5.1 CAMS
Lab
4.5.5.2 CAMS
Phase III User Procedures
4.5.5.3 Job Aids
4.5.5.4 CAMS Website
4.5.5.5 Continuing
CPCS Refresher Training
5 Learning Comprehension Strategy
5.1 CAMS Phase III Learning Comprehension Agreement
6 Training Curriculum
7 Training Environment/Logistics/Development of Training Materials
7.1 Training Environment
7.2 Training Logistics
7.2.1 Training
Facilities
7.2.2 Training
Delivery Schedule
7.3 Trainers
7.3.1 Functional
Experts
7.3.2 System Experts
7.3.3 Change Management
Team
7.3.4 Training
Materials
8 Training Evaluation Approach
9 Critical Success Factors
10 Next Steps
11 Appendix A: Detalied Audience Analysis
12 Appendix B: CAMS Training Tracks
13 Appendix C: Example Learning Comprehension Agreement
14 Appendix D: Draft CAMS Phase III Training Curriculum
