Slide Presentation from the AHRQ 2007 Annual Conference

MHQP Setting the Stage for Public Reporting: Commonwealth Fund/RWJ Project

Massachusetts first state to publicly report hospital and medical group patient-centered care survey data—Massachusetts Health Quality Partners

• Summary Performance:
  • 4 stars = Above the 85th percentile.
  • 3 stars = Above the 50th percentile.
  • 2 stars = Above the 15th percentile.
  • 1 star = Below the 15th percentile.
• Quality of Doctor-Patient Interaction:
  • Communication: 2.5 stars
  • Integration of Care: 4 stars
  • Knowledge of Patient: 3 stars
  • Health Promotion: 1 star
• Organizational/Structural Features of Care:
  • Organizational Access: 2.5 stars
  • Visit-Based Continuity:
  • Clinical Team: 3.5 stars
  • Office Staff: 2 stars
• Global Rating:
  • Willingness to recommend: 3 stars

Source: Melinda Karp, "Reporting Patients' Experiences with Their Doctors Process, Politics and Public Reports in Massachusetts," Presentation March 31, 2006