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Slide Presentation from the AHRQ 2007 Annual Conference

Clinician-Group CAHPS and Patient and Family- Centered Care

Getting Appointments and Health Care When Needed
- Access to information and appointments
- Waiting times in the office and exam room
How Well Doctors Communicate
- Respect for patient preferences
- Clear and understandable information about diagnosis, treatments, and medications
- Listening and empathy
Courteous and Helpful Office Staff
- Respectful, helpful, and courteous office staff
Overall Rating