Slide Presentation from the AHRQ 2007 Annual Conference

Dimensions of Patient and Family-Centered Care

• In addition to safe and technically excellent care, patients and families identify the following specific dimensions as the most critical aspects of the ambulatory care experience:
  • Access;
  • Respect for patients' values and preferences;
  • Coordination of care;
  • Information, communication, and education;
  • Emotional support;
  • Involvement of friends and family;