Home	About	News & Publications	HPC Users	Projects
Science	Newsroom	Technical Reports	Annual Reports	User Surveys

News & Publications

NERSC User Surveys

2006 survey results

Response Summary
Demographics
Overall Satisfaction
All Satisfaction Ratings
Hardware
Software
Visualization &
Data Analysis
HPC Consulting
Services &
Communications
Web Interfaces
Training
Comments

Results Query Interface
Survey Text

Printable
Documents

Ratings & Full
Comments

2006 User Survey Results: All Satisfaction, Importance and Usefulness Ratings

Legend
All Satisfaction Topics - by Score
All Satisfaction Topics - by Number of Responses
All Importance Topics
All Usefulness Topics

Legend

Satisfaction	Average Score
Very Satisfied	6.50 - 7.00
Mostly Satisfied	5.50 - 6.49
Somewhat Satisfied	4.50 - 5.49

Importance	Average Score
Very Important	2.50 - 3.00
Somewhat Important	1.50 - 2.49

Significance of Change
significant increase
significant decrease
not significant

Usefulness	Average Score
Very Useful	2.50 - 3.00
Somewhat Useful	1.50 - 2.49

All Satisfaction Topics - by Score

7=Very satisfied, 6=Mostly satisfied, 5=Somewhat satisfied, 4=Neutral, 3=Somewhat dissatisfied, 2=Mostly dissatisfied, 1=Very dissatisfied

Item	Num who rated this item as:							Total Responses	Average Score	Std. Dev.	Change from 2005	Change from 2004	Change from 2003
Item	1	2	3	4	5	6	7	Total Responses	Average Score	Std. Dev.	Change from 2005	Change from 2004	Change from 2003
HPSS: Reliability (data integrity)				2		22	69	93	6.70	0.59	-0.03	-0.04	0.09
Account support services	1		1	4	2	47	147	202	6.64	0.76	-0.09	-0.04	0.25
HPSS: Uptime (Availability)				1	2	29	62	94	6.62	0.59	-0.06	-0.05	0.08
DaVinci SW: C/C++ compilers					1	3	9	13	6.62	0.65
Jacquard: Uptime (Availability)				2	2	26	55	85	6.58	0.66	0.73
CONSULT: Timely initial response to consulting questions		1	3	2	6	50	136	198	6.57	0.81	-0.08	-0.13	0.02
Network performance within NERSC (e.g. Seaborg to HPSS)			2	1	3	38	72	116	6.53	0.75	-0.08	-0.07	-0.01
OVERALL: Consulting and Support Services			4	8	7	58	159	236	6.53	0.85	-0.20	-0.14	0.16
Bassi SW: Fortran compilers	1	1			3	18	50	73	6.52	1.02
CONSULT: Followup to initial consulting questions	1		2	3	9	55	117	187	6.49	0.86	-0.08	-0.17	-0.00
CONSULT: overall	1	1	2	3	9	59	124	199	6.47	0.90	-0.21	-0.22	0.13
CONSULT: Quality of technical advice	1		2	3	8	66	113	193	6.46	0.84	-0.16	-0.13	-0.08
Seaborg SW: Fortran compilers		1	1	7	2	35	80	126	6.45	0.93	-0.04	0.04	0.11
PDSF SW: C/C++ compilers					3	13	17	33	6.42	0.66	-0.18	0.19	-0.02
NGF: Reliability				3		6	17	26	6.42	0.99
WEB: Accuracy of information			1	6	7	79	106	199	6.42	0.75	0.02	0.22	0.17
DaVinci SW: Software environment				1	2	7	14	24	6.42	0.83
NGF: File and Directory Operations				1	1	8	12	22	6.41	0.80
Seaborg SW: Software environment			1	6	5	51	77	140	6.41	0.81	0.02	0.07	0.17
Bassi: Uptime (Availability)			1	4	4	31	52	92	6.40	0.85
Seaborg SW: C/C++ compilers			1	6	4	24	55	90	6.40	0.93	0.03	0.14	0.18
WEB: NERSC web site overall (www.nersc.gov)			2	4	8	92	105	211	6.39	0.74	0.10	0.07	0.39
HPSS: Overall satisfaction	1		2	1	5	37	58	104	6.38	0.96	-0.13	-0.18	-0.08
NGF: Overall			1	1	2	5	17	26	6.38	1.06
NIM			3	2	19	76	102	202	6.35	0.81	0.19	0.10	0.27
NGF: Uptime		1		1	1	7	16	26	6.35	1.16
TRAINING: New User's Guide				3	6	53	49	111	6.33	0.70	-0.04	0.07	0.07
Seaborg SW: Programming libraries		1		7	7	35	60	110	6.32	0.96	-0.09	0.05	0.05
GRID: Job Submission	1			1	1	2	14	19	6.32	1.53	-0.21
OVERALL: Satisfaction with NERSC	2		9	3	8	99	128	249	6.31	1.01	0.11	0.21	-0.06
NERSC security	2	1	7	9	10	72	134	235	6.30	1.11	-0.31	-0.18
Bassi SW: Software environment	2		2		4	29	44	81	6.30	1.17
HPSS: Data transfer rates	1	1	2	2	5	33	52	96	6.29	1.10	-0.11	-0.11
SERVICES: Allocations process		1	1	5	12	70	76	165	6.28	0.85	0.12	0.35	0.59
Jacquard SW: Software environment				4	6	29	34	73	6.27	0.84	0.15
Jacquard: overall		2		2	10	28	46	88	6.27	1.01	0.49
Bassi SW: C/C++ compilers		2		2	2	15	27	48	6.27	1.18
Bassi SW: Programming libraries	1	1		4	3	15	36	60	6.27	1.25
CONSULT: Amount of time to resolve your issue	2		6	6	11	68	103	196	6.27	1.08	-0.14	-0.33	-0.09
OVERALL: Network connectivity			8	10	19	69	124	230	6.27	1.02	-0.18	-0.11	0.04
Bassi: overall	2		3	5	2	30	57	99	6.26	1.23
GRID: Access and Authentication		1		2		6	14	23	6.26	1.29	-0.16
Jacquard SW: C/C++ compilers		2		1	4	19	28	54	6.26	1.10	0.11
SERVICES: Response to special requests (e.g. disk quota increases, etc.)		1	4	3	4	36	50	98	6.24	1.08	-0.11	0.17	-0.11
Seaborg: Uptime (Availability)		1	4	3	20	52	79	159	6.23	0.99	-0.33	-0.03	-0.19
DaVinci SW: Fortran compilers	1				1	6	10	18	6.22	1.44
On-line help desk	1		1	6	11	41	55	115	6.21	1.02	0.04	0.05	0.19
WEB: Timeliness of information			1	13	21	69	90	194	6.21	0.92	0.09	0.04	0.16
GRID: Job Monitoring	1			2		4	13	20	6.20	1.54	-0.30
OVERALL: Available Computing Hardware			3	5	29	108	92	237	6.19	0.82	0.30	0.53	0.06
GRID: File Transfer			2	1	1	5	13	22	6.18	1.30	-0.10
SERVICES: E-mail lists			2	8	4	33	42	89	6.18	1.03	0.10	0.06
Seaborg SW: Applications software			1	8	6	35	41	91	6.18	0.97	0.01	0.04	0.18
NGF: I/O Bandwidth			1		3	9	10	23	6.17	0.98
Jacquard SW: General tools and utilities				3	3	24	17	47	6.17	0.82	0.19
Jacquard SW: Programming libraries		2		3	5	18	28	56	6.16	1.17	0.24
OVERALL: Mass storage facilities			4	17	13	52	86	172	6.16	1.08	-0.16	-0.20	0.04
TRAINING: Web tutorials				4	10	44	31	89	6.15	0.79	-0.07	0.05	0.08
CONSULT: Software bug resolution	1	1	1	11	9	37	60	120	6.14	1.16	0.04	0.02	0.50
PDSF SW: Fortran compilers				1	3	6	7	17	6.12	0.93	-0.08	0.25	0.09
Jacquard SW: Visualization software				1	3	6	7	17	6.12	0.93	0.58
Jacquard SW: Fortran compilers		1	5	2	4	18	34	64	6.11	1.30	0.38
Seaborg: overall	1		4	7	17	75	64	168	6.10	1.00	0.18	0.33	-0.33
Seaborg SW: General tools and utilities			2	8	6	45	37	98	6.09	0.97	-0.00	0.18	0.11
Jacquard SW: Applications software	1			3	2	21	17	44	6.09	1.14	0.31
Bassi: Disk configuration and I/O performance	1	1	1	5	2	36	30	76	6.08	1.16
HPSS: Data access time	1	1	3	2	9	37	38	91	6.08	1.17	0.08	-0.17	-0.38
DaVinci: overall		2		1	3	9	15	30	6.07	1.36	0.42	0.59	0.84
OVERALL: Hardware management and configuration	2	2	3	17	14	86	89	213	6.07	1.15	0.09	0.18	-0.00
Jacquard: Disk configuration and I/O performance		1	1	8	3	25	30	68	6.06	1.16	0.18
OVERALL: Software management and configuration			8	19	17	65	89	198	6.05	1.13	-0.17	-0.14	0.01
Bassi SW: General tools and utilities		1	1	5	3	20	22	52	6.04	1.17
Off-hours 24x7 Computer and ESnet Operations support	1	1	3	11	4	21	47	88	6.03	1.37
Bassi SW: Applications software	1			4	6	18	20	49	6.02	1.18
WEB: Ease of finding information	1		4	9	33	90	72	209	6.02	0.99	0.09	0.13	0.22
DaVinci SW: Visualization software		1		2	1	6	9	19	6.00	1.37	0.57
NERSC CVS server				4	2	8	10	24	6.00	1.10	-0.21	0.67
PDSF: Batch queue structure			1	3	3	20	11	38	5.97	0.97	-0.03	-0.34	-0.03
OVERALL: Available Software			6	24	22	85	82	219	5.97	1.08	-0.22	-0.26	-0.08
Jacquard: Batch queue structure		1	3	6	7	34	28	79	5.95	1.14	0.49
PDSF: Batch wait time			1	3	5	18	12	39	5.95	1.00	0.15	0.08	0.02
TRAINING: NERSC classes: in-person				4	2	3	9	18	5.94	1.26	-0.18	0.46	1.06
Seaborg: Disk configuration and I/O performance	1	1	4	13	13	55	49	136	5.92	1.19	-0.14	-0.02	-0.23
Bassi: Batch queue structure	1		2	9	7	38	29	86	5.92	1.16
PDSF SW: Software environment		2		1	6	14	13	36	5.92	1.25	-0.52	-0.44	-0.41
Remote network performance to/from NERSC (e.g. Seaborg to your home institution)	1	5	10	4	19	64	63	166	5.89	1.33	-0.24	-0.23	-0.23
Jacquard: Batch wait time	1		3	5	10	40	23	82	5.87	1.13	0.71
PDSF SW: Applications software			2	2	4	10	10	28	5.86	1.21	-0.28	0.07	-0.01
Bassi: Batch wait time			3	7	16	40	25	91	5.85	1.02
PDSF SW: Programming libraries			1	3	7	9	11	31	5.84	1.13	-0.62	-0.30	-0.16
WEB: Searching			3	13	18	41	35	110	5.84	1.09	0.14	0.20	0.40
PDSF: Uptime (availability)			4	3	6	12	17	42	5.83	1.31	-0.06	-0.57	-0.52
HPSS: User interface (hsi, pftp, ftp)	1	1	4	7	14	35	33	95	5.83	1.26	-0.29	-0.31	-0.15
PDSF: Overall satisfaction		1	3	1	4	23	11	43	5.81	1.20	-0.19	-0.71	-0.60
Bassi SW: Performance and debugging tools	1	2	2	3	6	20	19	53	5.77	1.45
Seaborg: Batch queue structure	1	4	5	13	21	61	48	153	5.77	1.27	0.72	1.11	0.08
Jacquard: Ability to run interactively		2	2	9	7	25	23	68	5.76	1.29	0.20
Live classes on the web				5	1	9	6	21	5.76	1.14	0.04	0.61	1.09
Seaborg: Ability to run interactively		2	10	13	19	42	45	131	5.71	1.32	0.18	0.37	0.14
Seaborg SW: Performance and debugging tools		3	6	7	13	38	28	95	5.69	1.31	-0.31	-0.14	0.12
SERVICES: Visualization services			1	7	3	7	11	29	5.69	1.31	-0.14	0.28	0.88
PDSF SW: General tools and utilities		1	2	4	4	14	9	34	5.62	1.33	-0.58	-0.21	-0.31
Jacquard SW: Performance and debugging tools		4	1	2	6	20	11	44	5.59	1.45	0.24
Bassi: Ability to run interactively	2	4	3	8	8	25	25	75	5.55	1.60
PDSF SW: Performance and debugging tools	1		3	3	5	10	9	31	5.48	1.52	-0.52	-0.29	0.17
Seaborg SW: Visualization software			1	12	5	15	9	42	5.45	1.19	-0.08	0.05	0.37
PDSF: Ability to run interactively	1	1	1	4	11	17	6	41	5.39	1.30	-0.40	-0.29	-0.38
OVERALL: Data analysis and visualization facilities		2	4	32	20	47	23	128	5.37	1.22	-0.28	-0.04
Bassi SW: Visualization software	1	1		4	2	9	5	22	5.36	1.62
PDSF: Disk configuration and I/O performance	1		7	5	6	13	7	39	5.10	1.54	-0.04	-0.49	-0.59
Seaborg: Batch wait time	6	5	27	11	35	56	19	159	4.94	1.57	0.99	1.09	-0.30

All Satisfaction Topics - by Number of Responses

7=Very satisfied, 6=Mostly satisfied, 5=Somewhat satisfied, 4=Neutral, 3=Somewhat dissatisfied, 2=Mostly dissatisfied, 1=Very dissatisfied

Item	Num who rated this item as:							Total Responses	Average Score	Std. Dev.	Change from 2005	Change from 2004
Item	1	2	3	4	5	6	7	Total Responses	Average Score	Std. Dev.	Change from 2005	Change from 2004
OVERALL: Satisfaction with NERSC	2		9	3	8	99	128	249	6.31	1.01	0.11	0.21
OVERALL: Available Computing Hardware			3	5	29	108	92	237	6.19	0.82	0.30	0.53
OVERALL: Consulting and Support Services			4	8	7	58	159	236	6.53	0.85	-0.20	-0.14
NERSC security	2	1	7	9	10	72	134	235	6.30	1.11	-0.31	-0.18
OVERALL: Network connectivity			8	10	19	69	124	230	6.27	1.02	-0.18	-0.11
OVERALL: Available Software			6	24	22	85	82	219	5.97	1.08	-0.22	-0.26
OVERALL: Hardware management and configuration	2	2	3	17	14	86	89	213	6.07	1.15	0.09	0.18
WEB: NERSC web site overall (www.nersc.gov)			2	4	8	92	105	211	6.39	0.74	0.10	0.07
WEB: Ease of finding information	1		4	9	33	90	72	209	6.02	0.99	0.09	0.13
Account support services	1		1	4	2	47	147	202	6.64	0.76	-0.09	-0.04
NIM			3	2	19	76	102	202	6.35	0.81	0.19	0.10
CONSULT: overall	1	1	2	3	9	59	124	199	6.47	0.90	-0.21	-0.22
WEB: Accuracy of information			1	6	7	79	106	199	6.42	0.75	0.02	0.22
CONSULT: Timely initial response to consulting questions		1	3	2	6	50	136	198	6.57	0.81	-0.08	-0.13
OVERALL: Software management and configuration			8	19	17	65	89	198	6.05	1.13	-0.17	-0.14
CONSULT: Amount of time to resolve your issue	2		6	6	11	68	103	196	6.27	1.08	-0.14	-0.33
WEB: Timeliness of information			1	13	21	69	90	194	6.21	0.92	0.09	0.04
CONSULT: Quality of technical advice	1		2	3	8	66	113	193	6.46	0.84	-0.16	-0.13
OVERALL: Mass storage facilities			4	17	13	52	86	172	6.16	1.08	-0.16	-0.20
CONSULT: Followup to initial consulting questions	1		2	3	9	55	117	187	6.49	0.86	-0.08	-0.17
Seaborg: overall	1		4	7	17	75	64	168	6.10	1.00	0.18	0.33
Remote network performance to/from NERSC (e.g. Seaborg to your home institution)	1	5	10	4	19	64	63	166	5.89	1.33	-0.24	-0.23
SERVICES: Allocations process		1	1	5	12	70	76	165	6.28	0.85	0.12	0.35
Seaborg: Batch wait time	6	5	27	11	35	56	19	159	4.94	1.57	0.99	1.09
Seaborg: Uptime (Availability)		1	4	3	20	52	79	159	6.23	0.99	-0.33	-0.03
Seaborg: Batch queue structure	1	4	5	13	21	61	48	153	5.77	1.27	0.72	1.11
Seaborg SW: Software environment			1	6	5	51	77	140	6.41	0.81	0.02	0.07
Seaborg: Ability to run interactively		2	10	13	19	42	45	131	5.71	1.32	0.18	0.37
Seaborg: Disk configuration and I/O performance	1	1	4	13	13	55	49	136	5.92	1.19	-0.14	-0.02
OVERALL: Data analysis and visualization facilities		2	4	32	20	47	23	128	5.37	1.22	-0.28	-0.04
Seaborg SW: Fortran compilers		1	1	7	2	35	80	126	6.45	0.93	-0.04	0.04
CONSULT: Software bug resolution	1	1	1	11	9	37	60	120	6.14	1.16	0.04	0.02
Network performance within NERSC (e.g. Seaborg to HPSS)			2	1	3	38	72	116	6.53	0.75	-0.08	-0.07
On-line help desk	1		1	6	11	41	55	115	6.21	1.02	0.04	0.05
TRAINING: New User's Guide				3	6	53	49	111	6.33	0.70	-0.04	0.07
Seaborg SW: Programming libraries		1		7	7	35	60	110	6.32	0.96	-0.09	0.05
WEB: Searching			3	13	18	41	35	110	5.84	1.09	0.14	0.20
HPSS: Overall satisfaction	1		2	1	5	37	58	104	6.38	0.96	-0.13	-0.18
Bassi: overall	2		3	5	2	30	57	99	6.26	1.23
Seaborg SW: General tools and utilities			2	8	6	45	37	98	6.09	0.97	-0.00	0.18
SERVICES: Response to special requests (e.g. disk quota increases, etc.)		1	4	3	4	36	50	98	6.24	1.08	-0.11	0.17
HPSS: Data transfer rates	1	1	2	2	5	33	52	96	6.29	1.10	-0.11	-0.11
HPSS: User interface (hsi, pftp, ftp)	1	1	4	7	14	35	33	95	5.83	1.26	-0.29	-0.31
Seaborg SW: Performance and debugging tools		3	6	7	13	38	28	95	5.69	1.31	-0.31	-0.14
HPSS: Uptime (Availability)				1	2	29	62	94	6.62	0.59	-0.06	-0.05
HPSS: Reliability (data integrity)				2		22	69	93	6.70	0.59	-0.03	-0.04
Bassi: Uptime (Availability)			1	4	4	31	52	92	6.40	0.85
Bassi: Batch wait time			3	7	16	40	25	91	5.85	1.02
HPSS: Data access time	1	1	3	2	9	37	38	91	6.08	1.17	0.08	-0.17
Seaborg SW: Applications software			1	8	6	35	41	91	6.18	0.97	0.01	0.04
Seaborg SW: C/C++ compilers			1	6	4	24	55	90	6.40	0.93	0.03	0.14
SERVICES: E-mail lists			2	8	4	33	42	89	6.18	1.03	0.10	0.06
TRAINING: Web tutorials				4	10	44	31	89	6.15	0.79	-0.07	0.05
Computer and Network Operations	1	1	3	11	4	21	47	88	6.03	1.37	-0.57	-0.47
Jacquard: overall		2		2	10	28	46	88	6.27	1.01	0.49
Bassi: Batch queue structure	1		2	9	7	38	29	86	5.92	1.16
Jacquard: Uptime (Availability)				2	2	26	55	85	6.58	0.66	0.73
Jacquard: Batch wait time	1		3	5	10	40	23	82	5.87	1.13	0.71
Bassi SW: Software environment	2		2		4	29	44	81	6.30	1.17
Jacquard: Batch queue structure		1	3	6	7	34	28	79	5.95	1.14	0.49
Bassi: Disk configuration and I/O performance	1	1	1	5	2	36	30	76	6.08	1.16
Bassi: Ability to run interactively	2	4	3	8	8	25	25	75	5.55	1.60
Bassi SW: Fortran compilers	1	1			3	18	50	73	6.52	1.02
Jacquard SW: Software environment				4	6	29	34	73	6.27	0.84	0.15
Jacquard: Ability to run interactively		2	2	9	7	25	23	68	5.76	1.29	0.20
Jacquard: Disk configuration and I/O performance		1	1	8	3	25	30	68	6.06	1.16	0.18
Jacquard SW: Fortran compilers		1	5	2	4	18	34	64	6.11	1.30	0.38
Bassi SW: Programming libraries	1	1		4	3	15	36	60	6.27	1.25
Jacquard SW: Programming libraries		2		3	5	18	28	56	6.16	1.17	0.24
Jacquard SW: C/C++ compilers		2		1	4	19	28	54	6.26	1.10	0.11
Bassi SW: Performance and debugging tools	1	2	2	3	6	20	19	53	5.77	1.45
Bassi SW: General tools and utilities		1	1	5	3	20	22	52	6.04	1.17
Bassi SW: Applications software	1			4	6	18	20	49	6.02	1.18
Bassi SW: C/C++ compilers		2		2	2	15	27	48	6.27	1.18
Jacquard SW: General tools and utilities				3	3	24	17	47	6.17	0.82	0.19
Jacquard SW: Applications software	1			3	2	21	17	44	6.09	1.14	0.31
Jacquard SW: Performance and debugging tools		4	1	2	6	20	11	44	5.59	1.45	0.24
PDSF: Overall satisfaction		1	3	1	4	23	11	43	5.81	1.20	-0.19	-0.71
PDSF: Uptime (availability)			4	3	6	12	17	42	5.83	1.31	-0.06	-0.57
Seaborg SW: Visualization software			1	12	5	15	9	42	5.45	1.19	-0.08	0.05
PDSF: Ability to run interactively	1	1	1	4	11	17	6	41	5.39	1.30	-0.40	-0.29
PDSF: Batch wait time			1	3	5	18	12	39	5.95	1.00	0.15	0.08
PDSF: Disk configuration and I/O performance	1		7	5	6	13	7	39	5.10	1.54	-0.04	-0.49
PDSF: Batch queue structure			1	3	3	20	11	38	5.97	0.97	-0.03	-0.34
PDSF SW: Software environment		2		1	6	14	13	36	5.92	1.25	-0.52	-0.44
PDSF SW: General tools and utilities		1	2	4	4	14	9	34	5.62	1.33	-0.58	-0.21
PDSF SW: C/C++ compilers					3	13	17	33	6.42	0.66	-0.18	0.19
PDSF SW: Performance and debugging tools	1		3	3	5	10	9	31	5.48	1.52	-0.52	-0.29
PDSF SW: Programming libraries			1	3	7	9	11	31	5.84	1.13	-0.62	-0.30
DaVinci: overall		2		1	3	9	15	30	6.07	1.36	0.42	0.59
SERVICES: Visualization services			1	7	3	7	11	29	5.69	1.31	-0.14	0.28
PDSF SW: Applications software			2	2	4	10	10	28	5.86	1.21	-0.28	0.07
NGF: Overall			1	1	2	5	17	26	6.38	1.06
NGF: Uptime		1		1	1	7	16	26	6.35	1.16
NGF: Reliability				3		6	17	26	6.42	0.99
DaVinci SW: Software environment				1	2	7	14	24	6.42	0.83
NERSC CVS server				4	2	8	10	24	6.00	1.10	-0.21	0.67
GRID: Access and Authentication		1		2		6	14	23	6.26	1.29	-0.16
NGF: I/O Bandwidth			1		3	9	10	23	6.17	0.98
Bassi SW: Visualization software	1	1		4	2	9	5	22	5.36	1.62
GRID: File Transfer			2	1	1	5	13	22	6.18	1.30	-0.10
NGF: File and Directory Operations				1	1	8	12	22	6.41	0.80
Live classes on the web				5	1	9	6	21	5.76	1.14	0.04	0.61
GRID: Job Monitoring	1			2		4	13	20	6.20	1.54	-0.30
DaVinci SW: Visualization software		1		2	1	6	9	19	6.00	1.37	0.57
GRID: Job Submission	1			1	1	2	14	19	6.32	1.53	-0.21
DaVinci SW: Fortran compilers	1				1	6	10	18	6.22	1.44
TRAINING: NERSC classes: in-person				4	2	3	9	18	5.94	1.26	-0.18	0.46
Jacquard SW: Visualization software				1	3	6	7	17	6.12	0.93	0.58
PDSF SW: Fortran compilers				1	3	6	7	17	6.12	0.93	-0.08	0.25
DaVinci SW: C/C++ compilers					1	3	9	13	6.62	0.65

All Importance Topics

Importance Ratings: 3=Very important, 2=Somewhat important, 1=Not important
Satisfaction Ratings: 7=Very satisfied, 6=Mostly satisfied, 5=Somewhat satisfied, 4=Neutral, 3=Somewhat dissatisfied, 2=Mostly dissatisfied, 1=Very dissatisfied

Item	Num who rated this item as:			Total Responses for Importance	Average Importance Score	Std. Dev.	Total Responses for Satisfaction	Average Satisfaction Score	Std. Dev.	Change from 2005	Change from 2004	Change from 2003
Item	1	2	3	Total Responses for Importance	Average Importance Score	Std. Dev.	Total Responses for Satisfaction	Average Satisfaction Score	Std. Dev.	Change from 2005	Change from 2004	Change from 2003
OVERALL: Satisfaction with NERSC		31	202	233	2.87	0.34	249	6.31	1.01	0.11	0.21	-0.06
OVERALL: Available Computing Hardware	3	31	189	223	2.83	0.41	237	6.19	0.82	0.30	0.53	0.06
Account support services	2	40	144	186	2.76	0.45	202	6.64	0.76	-0.09	-0.04	0.25
SERVICES: Allocations process	3	31	119	153	2.76	0.47	165	6.28	0.85	0.12	0.35	0.59
OVERALL: Consulting and Support Services	4	52	167	223	2.73	0.48	236	6.53	0.85	-0.20	-0.14	0.16
OVERALL: Network connectivity	5	49	159	213	2.72	0.50	230	6.27	1.02	-0.18	-0.11	0.04
SERVICES: Response to special requests (e.g. disk quota increases, etc.)	4	26	59	89	2.62	0.57	98	6.24	1.08	-0.11	0.17	-0.11
OVERALL: Hardware management and configuration	7	68	122	197	2.58	0.56	213	6.07	1.15	0.09	0.18	-0.00
OVERALL: Software management and configuration	10	75	104	189	2.50	0.60	198	6.05	1.13	-0.17	-0.14	0.01
OVERALL: Available Software	9	90	109	208	2.48	0.58	219	5.97	1.08	-0.22	-0.26	-0.08
NERSC security	21	83	121	225	2.44	0.66	235	6.30	1.11	-0.31	-0.18
OVERALL: Mass storage facilities	31	71	80	182	2.27	0.74	172	6.16	1.08	-0.16	-0.20	0.04
Off-hours 24x7 Computer and ESnet Operations support	14	38	38	90	2.27	0.72	88	6.03	1.37
SERVICES: E-mail lists	19	40	24	83	2.06	0.72	89	6.18	1.03	0.10	0.06
OVERALL: Data analysis and visualization facilities	54	57	45	156	1.94	0.80	128	5.37	1.22	-0.28	-0.04
SERVICES: Visualization services	26	15	13	54	1.76	0.82	29	5.69	1.31	-0.14	0.28	0.88
NERSC CVS server	23	11	6	40	1.57	0.75	24	6.00	1.10	-0.21	0.67

All Usefulness Topics

3=Very useful, 2=Somewhat useful, 1=Not useful

Item	Num who rated this item as:			Total Responses	Average Score	Std. Dev.
Item	1	2	3	Total Responses	Average Score	Std. Dev.
SERVICES: E-mail lists	1	38	156	195	2.79	0.42
TRAINING: New User's Guide	1	25	69	95	2.72	0.48
TRAINING: Web tutorials	5	27	59	91	2.59	0.60
MOTD (Message of the Day)	18	71	82	171	2.37	0.67
SERVICES: Announcements web archive	15	87	68	170	2.31	0.63
Live classes on the web	7	13	12	32	2.16	0.77
Phone calls from NERSC	34	43	50	127	2.13	0.81
TRAINING: NERSC classes: in-person	11	11	12	34	2.03	0.83

	National Energy Research Scientific Computing Center
	A DOE Office of Science User Facility at Lawrence Berkeley National Laboratory	Site Map \| Help \| Search Login