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Malcolm Baldrige National Quality AwardIn 1987, jumpstarting a small, slowly growing U.S. quality movement, Congress established the Malcolm Baldrige National Quality Award to promote quality awareness, to recognize quality and business achievements of U.S. organizations, and to publicize these organizations’ successful performance strategies. Now America’s highest honor for performance excellence, the Baldrige Award is presented annually to U.S. organizations by the President of the United States. Awards are given in manufacturing, service, small business, education, and health care. In October 2004, President Bush signed into law legislation that authorizes NIST to expand the Baldrige award program to include non-profit organizations. In 2007, non-profit organizations will be eligible to apply for the award. In conjunction with the private sector, the National Institute of Standards and Technology designed and manages the award and the Baldrige National Quality Program. Application
process Program impact In particular, the Baldrige criteria for performance excellence have played a valuable role in helping U.S. organizations improve. The criteria are designed to help organizations improve their performance by focusing on two goals: delivering ever improving value to customers and improving the organization’s overall performance. Several million copies of the criteria have been distributed since 1988, and wide-scale reproduction by organizations and electronic access add to that number significantly. Gordon Black, chairman and chief executive officer of Harris/Black International Ltd., said the publication containing the Baldrige criteria for performance excellence is “probably the single most influential document in the modern history of American business.” Following are some of the program’s highlights:
Malcolm Baldrige National Quality Award Winners 2007 Mercy Health Systems Sharp HealthCare City of Coral Springs U.S. Army Armament Research, Development and Engineering Center (ARDEC) 2006 Premier Inc. North Mississippi Medical Center 2005 DynMcDermott Petroleum Operations Park Place Lexus Richland College Jenks Public Schools Bronson Methodist Hospital 2004 Texas Nameplate
Company, Inc. Kenneth W. Monfort
College of Business Robert Wood
Johnson University Hospital Hamilton 2003 Boeing Aerospace
Support Caterpillar
Financial Services Corp. Stoner Inc. Community Consolidated
School District 15 Baptist Hospital,
Inc. Saint Luke’s
Hospital of Kansas City 2002 Branch-Smith
Printing Division SSM Health Care
2001 Pals
Sudden Service Chugach
School District Pearl
River School District University
of Wisconsin-Stout 2000 KARLEE
Company, Inc. Operations
Management International, Inc. Los
Alamos National Bank 1999 BI
Performance Services The
Ritz-Carlton Hotel Company, L.L.C. Sunny
Fresh Foods 1998
Solar
Turbines Inc. Texas
Nameplate Company Inc. 1997 Solectron
Corp. Merrill
Lynch Credit Corp. Xerox
Business Services 1996 Dana
Commercial Credit Corp. Custom
Research Inc. Trident
Precision Manufacturing Inc. 1995 Corning
Telecommunications Products Division 1994 GTE
Directories Corp. Wainwright
Industries Inc. 1993 Ames
Rubber Corp. 1992 Texas
Instruments Inc. AT&T
Universal Card Services The
Ritz-Carlton Hotel Co. Granite
Rock Co. 1991 Zytec
Corp. Marlow
Industries 1990 IBM
Rochester Federal
Express Corp. Wallace
Co. Inc. 1989 Xerox
Corp. 1988 Commercial
Nuclear Fuel Division of Globe
Metallurgical Inc. Further
information:
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