Personnel Service Center, Customer Care Branch

Direct Access, Travel and T-PAX Customer Care
Call 866-PSC-USCG (772-8724)
0700-1600 (Central time) M-F & Select Weekends
Note: Password resets are not provided via telephone. Use the Online Trouble-Ticket (below) for password problems

  • Important Notices
  • Weekend Staffing
  • September 13-14/20-21
  • Having trouble with your T-PAX secondary/confirmation password?
  • Try entering it in all uppercase letters (e. g. "Test1234#" would be entered as "TEST1234#"). Secondary passwords stored in the system prior to the upgrade on 10 June were inadvertently converted to all uppercase letters.

The Personnel Service Center (PSC), Customer Care Branch (CCB) provides one-stop shopping for active duty and reserve pay, travel (including auxiliary and civilian travel) inquiries, and user support for T-PAX and Direct Access. If you need help with a service provided by PSC, complete the Online Trouble Ticket form below.

For retired pay issues, or dial retired pay directly at 1-800-772-8724(PSC-USCG) or 785-339-3415.

Trouble-Ticket Form (For USCG Personnel/Employees Only)

We have changed the look of our Trouble-Ticket Form to make it easier to use. Place your mouse pointer over the A question mark with the word help icon, which appears to the right of every field, for help in filling out the form.

Contact Information Who is submitting this ticket?
Employee ID #:  
E-Mail:  
First Name:  
Last Name:  
Title, Rate or Rank:  
Daytime Telphone:
(Include area code & ext.) 		 
Member/Employee Information Who is this ticket for?
Same as contact information? 
Employee ID #:  
First Name:  
Last Name:  
Problem/Issue Information
Catagory:  
Type:  
Travel Order Number:
(If this is a travel related issue)

Please enter a description of the problem or the requirements for the ADHOC report request
For password resets be sure to include your user ID if it's not the same as your employee ID.


 

Note: . Occasionally, perhaps due to unusually heavy traffic on the Coast Guard's web servers during certain times of the day, the script used to transfer the trouble-ticket form to our customer service system fails. We are working with the Operations Service Center to resolve the problem.

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Last Modified 9/11/2008