Document Collaboration (eRoom)
eRoom provides a rapidly deployed and easily adopted Web-based collaborative workspace that enables distributed teams to work together more efficient. With EMC Documentum eRoom, project teams around the world can optimize collaborative business processes, improve innovation, and streamline decision making.
Related Links
Service Announcements
Each eRoom will be unavailable for a short duration, on a rotating basis, during maintenance periods each day from 11:30 p.m. to 5:00 a.m.
Rates/Service Level Agreements
See IT rates page
Policies/Guidelines/Terms of Service
eRoom SLA:
eRoom will be 99.8% available during normal business hours, Monday through Friday. It will be unavailable during the weekly maintenance window on Sundays from 8am to noon.
New eRoom requests for existing customers, who have been trained, will be processed within 24 hours. New eRoom requests for new users will be processed during the consulting/training sessions.
New account requests for collaborators outside LNBL will be processed within 48 hours. The requester is expected to send user name, email address, and an account number as well as train the outside collaborator.
FAQ
Contact
IT Help Desk
For technical support, please call the IT Help Desk at 486-4357 or go to the IT Help Desk Web site.
