The Common Carrier Bureau's Enforcement and Industry Analysis Divisions are proud to make the December 1997 edition of the Common Carrier Scorecard Report available to the public via the FCC World Wide Web site on the Internet. (news release)

The Scorecard includes an overview of how telephone companies performed individually and as a group, and highlights the types of telephone-related consumer complaints and inquiries processed by the FCC during the most recent reporting period. Consumers can use this information to make informed decisions about which companies and services they want to use. The Scorecard includes valuable tips on how to avoid scams and what steps to take if problems occur. Additionally, the Scorecard provides an in-depth look into 900 number pay-per-call and other types of information services, and a summary of the actions the FCC has taken to protect consumers from slamming and the high rates charged by some operator service providers.

The Scorecard is available here in Adobe Acrobat format so that when you look at it on your screen or print it out on your printer it will look identical to the FCC's original version regardless of the computer platform, operating system, browser, or fonts that you may be using.

To view the Scorecard you must have Acrobat Reader software installed on your computer and configured as a "helper" or "plug-in" application in your browser. If not, you need to download, install, and configure the free Adobe Acrobat Reader Software . If you already have the Reader installed and configured, you can go ahead and view the Scorecard now (37 pages, 355 KB).