PUBLIC NOTICE
	Federal Communications Commission 445 12th St., SW Washington, D.C. 20554	News media information 202 / 418-0500 Fax-On-Demand 202 / 418-2830 Internet: http://www.fcc.gov TTY: 202/418-2555
	DA 00-1262 June 8, 2000
	TELEPHONE CUSTOMER SERVICE PUBLIC FORUM AGENDA
	The FCC's Consumer Information Bureau (CIB) will hold a Telephone Customer Service Public Forum on Friday, June 9, 2000, from 9:00 am to 12:30 pm in the FCC's Commission Meeting Room at 445 12th Street, SW, Washington, DC. The forum will begin with opening remarks by FCC Chairman William E. Kennard, who will present the results of a one-month study recently conducted by the Commission's Consumer Center on telephone customer service center complaints. Moderated by Lorraine Miller, CIB's Bureau Chief, consumers and consumer organizations -- including WRC-TV's consumer reporter, Liz Crenshaw, and representatives from the senior, Hispanic and disability communities -- will share their customer service experiences, challenging local, long distance and wireless telephone companies to initiate efforts to better serve consumers. Other participants include: Stephen Jones, Director of Bureau Network Division, Better Business Bureau Jim Hurt, Director of Consumers Utility Counsel, Georgia Governor's Office of Consumer Affairs Shirley Rooker, President, Call for Action Nancy Brockway, Commisioner, New Hampshire Public Utilities Commission Charlie Crawford, Executive Director, American Council of the Blind Claude Stout, Executive Director, Telecommunications for the Deaf, Inc. Gloria Verduzco, Hispanic Consumer John Goodman, President, e-Satisfy Discussions will include: Consumer Center Study: Fact Gathering Process, Consumer Group Experiences, Special Constituency Issues, and What is Good Customer Service? Following the panel discussions, there will be a question and answer session. The forum is open to the public and seating will be available on a first come, first served basis. The event will be accessible in live video, audio and captioning formats through the FCC's website at http://www.fcc.gov/realaudio/. A transcript of the forum will be available 10 business days after the event on the FCC's Internet site. The URL address for the FCC's Home Page is http://www.fcc.gov. CIB contact: Janice Wise at (202) 418-8165 (voice), or (202) 418-1169 (TTY). News media contacts: Maureen Peratino, (202) 418-0506 and Audrey Spivack, (202) 418-0512. - FCC -