U.S. Office of Personnel Management - Ensuring the Federal Government has an effective civilian workforce

Employees may make open season enrollments, changes, or cancellations by using the BEST Automated Telephone System or Web Site.

Employees can make open season enrollments, changes, or cancellations through the Benefits and Entitlements Service Team (BEST) website at http://www.afpc.randolph.af.mil/dpc/BEST_GRB/EBIS.htm

OR

• Employees can call 1-800-997-2378 or if calling within the San Antonio, TX, area 210-527-2378.

• Hearing impaired employees can call 1-800-382-0893 or if calling within the San Antonio, TX, area 210-565-2276.

• Overseas employees should call the toll-free direct access number for the country they are calling from () and then enter 800-997-2378.

For further information employees can contact the BEST Benefits Counselors at 1-800-997-2378 or if calling within the San Antonio TX area 210-527-2378 Monday through Friday, 7a.m. - 6p.m., Central Standard Time. Overseas employees need to first dial the AT&T Direct Access Number for the country they are calling from and then enter 800-997-2378.

Employees may make open season enrollments, changes, or cancellations through the Army Benefits Center - Civilian (ABC-C) using either the:

Interactive Voice Response System (IVRS) by calling 1-877-276-9287.
Hearing impaired employees may call 1-877-276-9833.

OR

Employees Benefits Information System (EBIS) via the web at https://www.abc.army.mil and selected "Benefits/EBIS".

Civilian Employees Outside the Continental United States (OCONUS)may access the Toll-Free IVRS System through the numbers below:

Belgium: Civilian 0800-78245/DSN 1986
Germany: Civilian 0800-1010282/DSN 1986
Italy: Civilian 800-780821/DSN 1986
Japan: 00531-1-20378
Korea: 00798-14-800-4766
Netherlands Civilian 0800-0232739/DSN 1986
Saudi Arabia: 1-877-276-9287 (same as CONUS)
United Kingdom: Civilian 08-000857723/DSN 236-2003

Benefits Counselors are available at the Army Benefits Center - Civilian (ABC-C) Monday through Friday from 6 a.m. to 6 p.m. Central Standard Time at the IVRS numbers.

Users must establish a Personal Identification Number (PIN) for the IVRS and EBIS if a PIN has not already been set or if an existing PIN has been forgotten. The same PIN is used for IVRS and EBIS and will stay in effect until the user changes it. The web has an additional DoD security requirement to establish a Password at the Point of Entry Screen to gain access to EBIS. Both the PIN and Password are established to ensure personal information remains secure. The PIN and Password are set by the user and are available immediately. Employees should refer to their most recent LES when setting the PIN and Password.

Department of the Navy

Employees may make open season enrollments, changes, or cancellations by either:

Calling the Benefits Line at 1-888-320-2917 and following the menu prompts

OR

Accessing www.donhr.navy.mil and click on EBIS to go to the Benefits Home
Page and then click on EBIS again to make a transaction.

Department of Defense Employees

Defense Contract Audit Agency:

Employees may make open season enrollments, changes, or cancellations by accessing

https://ebis.satx.disa.mil.

They can access https://infoserv.dcaaintra.mil/hr/  for information about using EBIS and benefits.

All questions should be directed to DFAS Benefits Customer Service at 317-510-0454.

Department of Defense Education Activity

To make a FEHB Open Season election you are strongly encouraged to use the Employee Benefits Information System (EBIS). You may access EBIS on DODEA's homepage at http://www.odedodea.edu/, and you can also find EBIS information guides and login instructions. Once you are on the homepage, click on the Personnel Link, then the Headquarters Link, next the Employee Access & Employment Verification Link where you will see:

EBIS IS HERE! EBIS User ID & Logon Info! See the Slide Show!
Employee Benefits Information System. Employees make selected changes to Life, Health, Thrift Savings Plan information & calculate Retirement.
Go Direct to the EBIS Log on Screen! ! !

The first EBIS link provides Log-On Information and Procedures. The Slide Show link is a PowerPoint Presentation that also contains information about EBIS and the EBIS link on the last line takes you to DODEA's EBIS Website. If you need further assistance with making your election through EBIS, please contact your servicing Personnel Customer Representative (PCR), HRO Site Manager or servicing Personnel Management Team (PMT).

DFAS, DISA, DCAA, DAU and DoDIG

These agencies are serviced by DFAS Regional Service Center Benefits Division, which also uses the EBIS automated system for benefits transactions. Go to https://ebis.satx.disa.mil to access this system.

They also have a customer service desk that handles incoming Benefits questions. The point of contact is: RSC Benefits Customer Service at 317-510-0454.

DLA and DCMA Employees:

Employees may make open season enrollments, changes, or cancellations through the Benefits Personal Automated Link.

They may use the Interactive Voice Response System (IVRS) by calling 1-877-352-4762 or 614-692-0200.

OR

They may use the Employee Benefits Information System (EBIS) by going to http://www.hr.dla.mil/hroc/ebis/default.htm.

For further information employees should use the below chart to determine who to contact.

Hours of Operations for Columbus: 7:00 a.m. to 5:00 p.m. (Eastern Standard Time)
Hours of Operation for New Cumberland: 7:30 a.m. to 4:30 p.m. (Eastern Standard Time)

Employees Serviced by the Washington Headquarters Service, Human Resource Services Center

The following DoD activities are serviced by Washington Headquarters Services (WHS), Human Resource Services Center (HRSC):

• American Forces Information Service
• Defense Advanced Research Projects Agency
• Missile Defense Agency
• Defense Security Service
• Defense Legal Services Agency
• Defense Prisoner of War/Missing in Action Office
• Defense Security Cooperation Agency
• Defense Threat Reduction Agency
• Joint Staff
• Office of Civilian Health and Medical Programs of the Uniformed Services
• Office of Economic Adjustment
• Office of the Secretary of Defense
• TRICARE Management Activity
• U.S. Court of Appeals for the Armed Forces
• Washington Headquarters Services

Employees make FEHB elections by using the Benefits Call Center (703) 617-2272, toll free (877) 521-1923 or TDD (703) 617-0658. Counselors are available Monday through Friday from 7:30 am to 5:00 pm EST to answer any questions.

Once in the system, press "2" for Benefits Information and then press "2" again for Benefits and Entitlements. Follow the voice prompts after pressing "1" for current HRSC Service Employee and entering your social security number and PIN. When you hear the message "For Federal Employee Health Benefits," press "1" and follow the voice prompts to make your election.

Employees may also make FEHB elections on the HRSC web site at http://persec.whs.mil/hrsc/benefits.html. Click on "Benefits Information," then click on Benefits Online.