Row | Fiscal Year | Strategic Goal Supported | Measurement Area | Measurement Grouping | Measurement Indicator | Baseline | Planned Improvement to the Baseline | Actual Results |
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1 | 2007 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Timeliness | % Payments made on time | 95% | 95% | |
2 | 2007 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Cycle Time | Av time to process a payment | < 24 hours | < 24 hours | |
3 | 2007 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Errors | % of $ paid in error | < 1.0% | < 1.0% | |
4 | 2007 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Availability | % of time PMS available for customer access | > 96% | > 96% | |
5 | 2007 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Cycle Time | Av time to correct erroneous payments | < 72 hours | < 72 hours | |
6 | 2007 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Help Desk Services | Av time to close help desk ticket | < 48 hours | < 48 hours | |
7 | 2007 | Effective Management of Human Capital/Information Technology/Resources | Technology | Response Time | Av time for screen to appear | < 5 seconds | < 5 seconds | |
8 | 2008 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Timeliness | % Payments made on time | 95% | 96% | |
9 | 2008 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Cycle Time | Av time to process a payment | < 24 hours | < 24 hours | |
10 | 2008 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Errors | % of $ paid in error | < 1.0% | < 0.9% | |
11 | 2008 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Availability | % of time PMS available for customer access | > 96% | > 97% | |
12 | 2008 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Cycle Time | Av time to correct erroneous payments | < 72 hours | < 60 hours | |
13 | 2008 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Help Desk Services | Av time to close help desk ticket | < 48 hours | < 45 hours | |
14 | 2008 | Effective Management of Human Capital/Information Technology/Resources | Technology | Response Time | Av time for screen to appear | < 5 seconds | < 5 seconds | |
15 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Timeliness | % Payments made on time | 96% | 97% | |
16 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Cycle Time | Av time to process a payment | < 24 hours | < 24 hours | |
17 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Errors | % of $ paid in error | < 0.9% | < 0.8% | |
18 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Availability | % of time PMS available for customer access | > 97% | > 97.5% | |
19 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Cycle Time | Av time to correct erroneous payments | < 60 hours | < 52 hours | |
20 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Help Desk Services | Av time to close help desk ticket | < 45 hours | < 42 hours | |
21 | 2008 | Effective Management of Human Capital/Information Technology/Resources | Technology | Response Time | Av time for screen to appear | < 5 seconds | < 5 seconds | |
22 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Timeliness | % Payments made on time | 97% | 97.5% | |
23 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Cycle Time | Av time to process a payment | < 24 hours | < 24 hours | |
24 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Errors | % of $ paid in error | < 0.8% | < 0.7% | |
25 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Availability | % of time PMS available for customer access | > 97.5% | > 98% | |
26 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Cycle Time | Av time to correct erroneous payments | < 52 hours | < 48 hours | |
27 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Help Desk Services | Av time to close help desk ticket | < 42 hours | < 40 hours | |
28 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Technology | Response Time | Av time for screen to appear | < 5 seconds | < 5 seconds | |
29 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Timeliness | % Payments made on time | 97.5% | 98% | |
30 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Cycle Time | Av time to process a payment | < 24 hours | < 24 hours | |
31 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Errors | % of $ paid in error | < 0.7% | < 0.6% | |
32 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Availability | % of time PMS available for customer access | > 98% | > 98.5% | |
33 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Cycle Time | Av time to correct erroneous payments | < 48 hours | < 45 hours | |
34 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Help Desk Services | Av time to close help desk ticket | < 40 hours | < 38 hours | |
35 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Technology | Response Time | Av time for screen to appear | < 5 sec | < 5 sec | |
36 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Timeliness | % Payments made on time | 97.5% | 98% | |
37 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Cycle Time | % Payments made on time | < 24 hours | < 24 hours | |
38 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Errors | % of $ paid in error | < 0.7% | < 0.6% | |
39 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Availability | % of time PMS available for customer access | <98% | <98.5% | |
40 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Cycle Time | Av time to process a payment | < 48 hours | <45 hours | |
41 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Help Desk Services | Av time to close help desk ticket | < 40 hours | < 38 hours | |
42 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Technology | Response Time | Av time for screen to appear | < 5 seconds | < 5 seconds | |