Row | Fiscal Year | Strategic Goal Supported | Measurement Area | Measurement Grouping | Measurement Indicator | Baseline | Planned Improvement to the Baseline | Actual Results |
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1 | 2008 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Information Management | Provide an electronic format for processing performance reporting: Percentage of grant performance reports received electronically through EHBs | In 2007, approx. 60% of grant performance reports were processed electronically | Increase the percentage of grant performance reports processed electronically to 65% | TBD |
2 | 2008 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Response Time | Improve HRSA's ability to respond to inquiries: Average resolution time to EHBs grant management inquiries at the call center | In 2007, the average resolution response time was 3 hours | Respond to inquiries within 2.75 hours | TBD |
3 | 2008 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Timeliness | Decrease response time to changes in grant activity change requests (scope requests) to better define government insurance liability: Average days to respond to scope requests | In 2007, the average number of days to respond to scope requests was 180 days | Respond to scope requests within 90 days | TBD |
4 | 2008 | Effective Management of Human Capital/Information Technology/Resources | Technology | Data Reliability and Quality | Reduce the administrative burden associated with correcting error-laden performance reports: Percentage of reports submitted error-free upon first submission | In 2007, approx. 50% of reports received were submitted error-free upon first submission | Increase the percentage of grant performance management reports received error-free to 55% | TBD |
5 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Information Management | Provide an electronic format for processing performance reporting: Percentage of grant performance reports received electronically through EHBs | In 2008, approx. 65% of grant performance reports were processed electronically | Increase the percentage of grant performance reports processed electronically to 75% | TBD |
6 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Response Time | Improve HRSA's ability to respond to inquiries within 30 days: Percentage of inquiries that are responded to within 30 days | In the current environment, the percentage of inquiries responded to within 30 days is unknown, as HRSA does not have a means to track this data | 70% of inquiries are responded to within 30 days | TBD |
7 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Timeliness | Decrease response time to changes in grant activity change requests (scope requests) to better define government insurance liability: Average days to respond to scope requests | In 2008, the average number of days to respond to scope requests was 90 days | Respond to scope requests within 60 days | TBD |
8 | 2009 | Effective Management of Human Capital/Information Technology/Resources | Technology | Data Reliability and Quality | Reduce the administrative burden associated with correcting error-laden performance reports: Percentage of reports submitted error-free upon first submission | In 2008, approx. 55% of reports received were submitted error-free upon first submission | Increase the percentage of grant performance management reports received error-free to 65% | TBD |
9 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Information Management | Provide an electronic format for processing performance reporting: Percentage of grant performance reports received electronically through EHBs | In 2009, approx. 75% of grant performance reports were processed electronically | Increase the percentage of grant performance reports processed electronically to 85% | TBD |
10 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Response Time | Improve HRSA's ability to respond to inquiries within 30 days: Percentage of inquiries that are responded to within 30 days | In the current environment, the percentage of inquiries responded to within 30 days is unknown, as HRSA does not have a means to track this data | Increase the percentage of inquiries are responded to within 30 days to 80% | TBD |
11 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Timeliness | Decrease response time to changes in grant activity change requests (scope requests) to better define government insurance liability: Average days to respond to scope requests | In 2009, The average number of days to respond to scope requests is 60 days | Respond to scope requests within 30 days | TBD |
12 | 2010 | Effective Management of Human Capital/Information Technology/Resources | Technology | Data Reliability and Quality | Reduce the administrative burden associated with correcting error-laden performance reports: Percentage of reports submitted error-free upon first submission | In 2009, approx. 65% of reports received were submitted error-free upon first submission | Increase the percentage of grant performance management reports received error-free to 75% | TBD |
13 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Information Management | Provide an electronic format for processing performance reporting: Percentage of grant performance reports received electronically through EHBs | In 2010, approx. 85% of grant performance reports were processed electronically | Increase the percentage of grant performance reports processed electronically to 90% | TBD |
14 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Response Time | Improve HRSA's ability to respond to inquiries within 30 days: Percentage of inquiries that are responded to within 30 days | In the current environment, the percentage of inquiries responded to within 30 days is unknown, as HRSA does not have a means to track this data | Increase the percentage of inquiries are responded to within 30 days to 90% | TBD |
15 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Timeliness | Decrease response time to changes in grant activity change requests (scope requests) to better define government insurance liability: Average days to respond to scope requests | In 2010, the average number of days to respond to scope requests was 30 days | Maintain response of scope requests to within 30 days | TBD |
16 | 2011 | Effective Management of Human Capital/Information Technology/Resources | Technology | Data Reliability and Quality | Reduce the administrative burden associated with correcting error-laden performance reports: Percentage of reports submitted error-free upon first submission | In 2010, approx. 75% of reports received were submitted error-free upon first submission | Increase the percentage of grant performance management reports received error-free to 85% | TBD |
17 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Information Management | Provide an electronic format for processing performance reporting: Percentage of grant performance reports received electronically through EHBs | In 2011, approx. 90% of grant performance reports were processed electronically | Increase the percentage of grant performance reports processed electronically to 93% | TBD |
18 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Response Time | Improve HRSA's ability to respond to inquiries within 30 days: Percentage of inquiries that are responded to within 30 days | In the current environment, the percentage of inquiries responded to within 30 days is unknown, as HRSA does not have a means to track this data | Increase the percentage of inquiries are responded to within 30 days to 93% | TBD |
19 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Timeliness | Decrease response time to changes in grant activity change requests (scope requests) to better define government insurance liability: Average days to respond to scope requests | In 2011, the average number of days to respond to scope requests was 30 days | Maintain response of scope requests to within 30 days | TBD |
20 | 2012 | Effective Management of Human Capital/Information Technology/Resources | Technology | Data Reliability and Quality | Reduce the administrative burden associated with correcting error-laden performance reports: Percentage of reports submitted error-free upon first submission | In 2011, approx. 85% of reports received were submitted error-free upon first submission | Increase the percentage of grant performance management reports received error-free to 90% | TBD |
21 | 2013 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Information Management | Provide an electronic format for processing performance reporting: Percentage of grant performance reports received electronically through EHBs | In 2012, approx. 93% of grant performance reports were processed electronically | Increase the percentage of grant performance reports processed electronically to 95% | TBD |
22 | 2013 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Response Time | Improve HRSA's ability to respond to inquiries within 30 days: Percentage of inquiries that are responded to within 30 days | In the current environment, the percentage of inquiries responded to within 30 days is unknown, as HRSA does not have a means to track this data | Increase the percentage of inquiries are responded to within 30 days to 95% | TBD |
23 | 2013 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Timeliness | Decrease response time to changes in grant activity change requests (scope requests) to better define government insurance liability: Average days to respond to scope requests | In 2012, the average number of days to respond to scope requests was 30 days | Maintain response of scope requests to within 30 days | TBD |
24 | 2013 | Effective Management of Human Capital/Information Technology/Resources | Technology | Data Reliability and Quality | Reduce the administrative burden associated with correcting error-laden performance reports: Percentage of reports submitted error-free upon first submission | In 2012, approx. 90% of reports received were submitted error-free upon first submission | Maintain the percentage of grant performance management reports received error-free at 90% | TBD |
25 | 2007 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Information Management | Increase the number of grant applications received electronically | In 2006, 1,041 applications were received electronically | Increase the number of grant applications received electronically to 1,400 | 1,662 applications received electronically as of 8/30/2007. |
26 | 2007 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Response Time | Reduce the average resolution time for errors and responding to issues/queries | In 2006, the average response time was 8 business hours | Reduce the average response time to 7 business hours | Average response time is 4 hours as of 8/30/2007. |
27 | 2007 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Timeliness | Improve the timeliness of grantee performance data to support HRSA program planning and evaluation | In 2006, the time lapse was 12 months | Reduce the time lapse to 5.5 months | Unable to report results till later in FY07. |
28 | 2007 | Effective Management of Human Capital/Information Technology/Resources | Technology | Availability | Increase site availability | In 2006, site availability was 93% | Increase site availability to 97.5% | Site availability is 99.98% as of 8/30/2007. |
29 | 2006 | Effective Management of Human Capital/Information Technology/Resources | Mission and Business Results | Information Management | Increase the number of grant applications received electronically | In 2005, 464 applications were received electronically | Increase the number of grant applications received electronically to 900 | 1,041 applications were received electronically |
30 | 2006 | Effective Management of Human Capital/Information Technology/Resources | Customer Results | Response Time | Reduce the average resolution time for errors and responding to issues/queries | In 2005, the average response time was 15 business hours | Reduce the average response time to 13 business hours | Average response time is 8 business hours |
31 | 2006 | Effective Management of Human Capital/Information Technology/Resources | Processes and Activities | Timeliness | Improve the timeliness of grantee performance data to support HRSA program planning and evaluation | In 2005, the time lapse was 14 months | Reduce the time lapse to 13 months | The time lapse is 12 months |
32 | 2006 | Effective Management of Human Capital/Information Technology/Resources | Technology | Availability | Increase site availability | In 2005, site availability was 91% | Increase site availability to 97.5% | Site availability is 93% |