Row | Fiscal Year | Strategic Goal Supported | Measurement Area | Measurement Grouping | Measurement Indicator | Baseline | Planned Improvement to the Baseline | Actual Results |
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1 | 2005 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Response Time | % written inquiries answered in 5 days or less. | 95% | 95% | 89% |
2 | 2005 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Response Time | % phone calls answered within 90 seconds | 90% | 90% | 83% |
3 | 2005 | S.O. 1.2 - Increase health care service availability and accessibility | Processes and Activities | Security | RDS System has no unmitigated high level system vulnerabilities | 0 | 0 | 0 |
4 | 2005 | S.O. 1.2 - Increase health care service availability and accessibility | Technology | Availability | % of time that RDS website is available to the public. | 95% | 95% | 87% |
5 | 2005 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Delivery Time | % of all payment requests processed within 30 days of receipt | N/A | N\A | N\A |
6 | 2005 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Response Time | % written inquiries answered in 5 days or less | 89% | 95% | 95% |
7 | 2006 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Response Time | % phone calls answered within 90 seconds | 83% | 85% | 90% |
8 | 2006 | S.O. 1.2 - Increase health care service availability and accessibility | Processes and Activities | Security | Number of unmitigated high level system vulnerabilities | 0 | 0 | 0 |
9 | 2006 | S.O. 1.2 - Increase health care service availability and accessibility | Technology | Availability | % of time that RDS secure web site is available to the public | 87% | 90% | 95% |
10 | 2006 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Delivery Time | % of payment request processed within 30 days of receipt | 95% | 95% | 100% |
11 | 2006 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Response Time | % written inquiries answered in 5 days or less | 95% | 95% | 95% |
12 | 2007 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Response Time | % phone calls answered within 90 seconds | 84% | 90% | 97% |
13 | 2007 | S.O. 1.2 - Increase health care service availability and accessibility | Processes and Activities | Security | Number of unmitigated high level system vulnerabilities | 0 | 0 | 0 |
14 | 2007 | S.O. 1.2 - Increase health care service availability and accessibility | Technology | Availability | % of time that RDS secure website is available to the public | 90% | 95% | 97% |
15 | 2007 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Delivery Time | % of all payment requests processed within 30 days of receipt | 100% | 95% | 100% |
16 | 2008 | S.O. 1.2 - Increase health care service availability and accessibility | Technology | Availability | Number of unmitigated high level system vulnerabilities. | 0 | 0 | TBD |
17 | 2008 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Delivery Time | % of time that RDS website is available to the public. | 95% | 95% | TBD |
18 | 2009 | S.O. 1.2 - Increase health care service availability and accessibility | Technology | Availability | % of time that RDS secure website is available to the public. | 95% | 95% | TBD |
19 | 2009 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Delivery Time | % of all payment requests processed within 30 days of receipt. | TBD | 95% | TBD |
20 | 2010 | S.O. 1.2 - Increase health care service availability and accessibility | Technology | Availability | % of time that RDS secure website is available to the public. | TBD | 90% | TBD |
21 | 2010 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Delivery Time | % of all payment requests processed within 30 days of receipt. | TBD | 95% | TBD |
22 | 2011 | S.O. 1.2 - Increase health care service availability and accessibility | Technology | Availability | % of time that RDS secure website is available to the public. | TBD | 90% | TBD |
23 | 2011 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Delivery Time | % of all payment requests processed within 30 days of receipt. | TBD | 95% | TBD |
24 | 2012 | S.O. 1.2 - Increase health care service availability and accessibility | Technology | Availability | % of time that RDS secure website is available to the public. | TBD | 90% | TBD |
25 | 2012 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Delivery Time | % of all payment requests processed within 30 days of receipt. | TBD | 95% | TBD |
26 | 2006 | S.O. 1.2 - Increase health care service availability and accessibility | Mission and Business Results | Health Care Administration | Number of Unique sponsors in the RDS Program | 0 | 3000 | 4237 |
27 | 2007 | S.O. 1.2 - Increase health care service availability and accessibility | Mission and Business Results | Health Care Administration | Number of Unique sponsors in the RDS Program | 4237 | 3100 | 3924 |
28 | 2008 | S.O. 1.2 - Increase health care service availability and accessibility | Mission and Business Results | Health Care Administration | Number of Unique sponsors in the RDS Program | 3924 | 3100 | TBD |
29 | 2009 | S.O. 1.2 - Increase health care service availability and accessibility | Mission and Business Results | Health Care Administration | Number of Unique sponsors in the RDS Program | TBD | 3100 | TBD |
30 | 2007 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Response Time | % written inquiries answered in 5 days or less | 95% | 95% | 97% |
31 | 2008 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Response Time | % written inquiries answered in 5 days or less | 97% | 95% | TBD |
32 | 2008 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Response Time | % phone calls answered within 90 seconds | 97% | 90% | TBD |
33 | 2008 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Delivery Time | % of all payment requests processed within 30 days of receipt. | 100% | 95% | TBD |
34 | 2009 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Response Time | % phone calls answered within 90 seconds | TBD | 90% | TBD |
35 | 2009 | S.O. 1.2 - Increase health care service availability and accessibility | Processes and Activities | Security | Number of unmitigated high level system vulnerabilities. | TBD | 0 | TBD |
36 | 2009 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Response Time | % written inquiries answered in 5 days or less | TBD | 95% | TBD |
37 | 2010 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Response Time | % phone calls answered within 90 seconds | TBD | 90% | TBD |
38 | 2010 | S.O. 1.2 - Increase health care service availability and accessibility | Processes and Activities | Security | Number of unmitigated high level system vulnerabilities. | TBD | 0 | TBD |
39 | 2010 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Response Time | % written inquiries answered in 5 days or less | TBD | 95% | TBD |
40 | 2011 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Response Time | % phone calls answered within 90 seconds | TBD | 90% | TBD |
41 | 2011 | S.O. 1.2 - Increase health care service availability and accessibility | Processes and Activities | Security | Number of unmitigated high level system vulnerabilities. | TBD | 0 | TBD |
42 | 2011 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Response Time | % written inquiries answered in 5 days or less | TBD | 95% | TBD |
43 | 2012 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Response Time | % phone calls answered within 90 seconds | TBD | 90% | TBD |
44 | 2012 | S.O. 1.2 - Increase health care service availability and accessibility | Processes and Activities | Security | Number of unmitigated high level system vulnerabilities. | TBD | 0 | TBD |
45 | 2012 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Response Time | % written inquiries answered in 5 days or less | TBD | 95% | TBD |