Row | Fiscal Year | Strategic Goal Supported | Measurement Area | Measurement Grouping | Measurement Indicator | Baseline | Planned Improvement to the Baseline | Actual Results |
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1 | 2008 | S.O. 1.2 - Increase health care service availability and accessibility | Mission and Business Results | Health Care Administration | Percent of FFS, Medicare Advantage, and Part D appeal types included in system | TBD | 100% | TBD |
2 | 2008 | S.O. 1.2 - Increase health care service availability and accessibility | Mission and Business Results | Health Care Administration | Percent of end user locations performing electronic document imaging | TBD | 60% | TBD |
3 | 2008 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Response Time | Percent of Part D standard reconsideration appeals adjudicated within 7 calendar days | TBD | 100% | TBD |
4 | 2008 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Response Time | Percent of Part D standard expedited appeals adjudicated within 72 hours | TBD | 100% | TBD |
5 | 2008 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Response Time | Percent of standard FFS appeals adjudicated within 60 calendar days | TBD | 100% | TBD |
6 | 2008 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Response Time | Percent of FFS expedited appeals adjudicated within 72 hours | TBD | 100% | TBD |
7 | 2008 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Response Time | Percent of Part C pre-service appeals adjudicated within 30 calendar days | TBD | 95% | TBD |
8 | 2008 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Response Time | Percent of Part C payment appeals adjudicated within 60 calendar days | TBD | 95% | TBD |
9 | 2008 | S.O. 1.2 - Increase health care service availability and accessibility | Processes and Activities | Security | Number of high risk security findings | TBD | 0 | TBD |
10 | 2008 | S.O. 1.2 - Increase health care service availability and accessibility | Technology | Availability | Percentage of system availability for end users | TBD | 97.3% | TBD |
11 | 2009 | S.O. 1.2 - Increase health care service availability and accessibility | Mission and Business Results | Health Care Administration | Percent of FFS, Medicare Advantage, and Part D appeal types included in system | TBD | 100% | TBD |
12 | 2009 | S.O. 1.2 - Increase health care service availability and accessibility | Mission and Business Results | Health Care Administration | Percent of end user locations performing electronic document imaging | TBD | 60% | TBD |
13 | 2009 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Response Time | Percent of Part D standard reconsideration appeals adjudicated within 7 calendar days | TBD | 100% | TBD |
14 | 2009 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Response Time | Percent of Part D standard expedited appeals adjudicated within 72 hours | TBD | 100% | TBD |
15 | 2009 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Response Time | Percent of standard FFS appeals adjudicated within 60 calendar days | TBD | 100% | TBD |
16 | 2009 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Response Time | Percent of FFS expedited appeals adjudicated within 72 hours | TBD | 100% | TBD |
17 | 2009 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Response Time | Percent of Part C pre-service appeals adjudicated within 30 calendar days | TBD | 95% | TBD |
18 | 2009 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Response Time | Percent of Part C payment appeals adjudicated within 60 calendar days | TBD | 95% | TBD |
19 | 2009 | S.O. 1.3 - Improve health care quality, safety, cost and value | Processes and Activities | Security | Number of high risk security findings | TBD | 0 | TBD |
20 | 2009 | S.O. 1.2 - Increase health care service availability and accessibility | Technology | Availability | Percentage of system availability for end users | TBD | 97.3% | TBD |
21 | 2010 | S.O. 1.2 - Increase health care service availability and accessibility | Mission and Business Results | Health Care Administration | Percent of FFS, Medicare Advantage, and Part D appeal types included in system | TBD | 100% | TBD |
22 | 2010 | S.O. 1.2 - Increase health care service availability and accessibility | Mission and Business Results | Health Care Administration | Percent of end user locations performing electronic document imaging | TBD | 80% | TBD |
23 | 2010 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Response Time | Percent of Part D standard reconsideration appeals adjudicated within 7 calendar days | TBD | 100% | TBD |
24 | 2010 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Response Time | Percent of Part D standard expedited appeals adjudicated within 72 hours | TBD | 100% | TBD |
25 | 2010 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Response Time | Percent of standard FFS appeals adjudicated within 60 calendar days | TBD | 100% | TBD |
26 | 2010 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Response Time | Percent of FFS expedited appeals adjudicated within 72 hours | TBD | 100% | TBD |
27 | 2010 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Response Time | Percent of Part C pre-service appeals adjudicated within 30 calendar days | TBD | 95% | TBD |
28 | 2010 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Response Time | Percent of Part C payment appeals adjudicated within 60 calendar days | TBD | 95% | TBD |
29 | 2010 | S.O. 1.3 - Improve health care quality, safety, cost and value | Processes and Activities | Security | Number of high risk security findings | TBD | 0 | TBD |
30 | 2010 | S.O. 1.2 - Increase health care service availability and accessibility | Technology | Availability | Percentage of system availability for end users | TBD | 97.3% | TBD |
31 | 2011 | S.O. 1.2 - Increase health care service availability and accessibility | Mission and Business Results | Health Care Administration | Percent of FFS, Medicare Advantage, and Part D appeal types included in system | TBD | 100% | TBD |
32 | 2011 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Response Time | Percent of Part D standard reconsideration appeals adjudicated within 7 calendar days | TBD | 100% | TBD |
33 | 2011 | S.O. 1.3 - Improve health care quality, safety, cost and value | Processes and Activities | Security | Number of high risk security findings | TBD | 0 | TBD |
34 | 2011 | S.O. 1.2 - Increase health care service availability and accessibility | Technology | Availability | Percentage of system availability for end users | TBD | 97.3% | TBD |
35 | 2012 | S.O. 1.2 - Increase health care service availability and accessibility | Mission and Business Results | Health Care Administration | Percent of FFS, Medicare Advantage, and Part D appeal types included in system | TBD | 100% | TBD |
36 | 2012 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Response Time | Percent of Part D standard reconsideration appeals adjudicated within 7 calendar days | TBD | 100% | TBD |
37 | 2012 | S.O. 1.3 - Improve health care quality, safety, cost and value | Processes and Activities | Security | Number of high risk security findings | TBD | 0 | TBD |
38 | 2012 | S.O. 1.2 - Increase health care service availability and accessibility | Technology | Availability | Percentage of system availability for end users | TBD | 97.3% | TBD |
39 | 2012 | S.O. 1.2 - Increase health care service availability and accessibility | Mission and Business Results | Health Care Administration | Percent of FFS, Medicare Advantage, and Part D appeal types included in system | TBD | 100% | TBD |
40 | 2012 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Response Time | Percent of Part D standard reconsideration appeals adjudicated within 7 calendar days | TBD | 100% | TBD |
41 | 2012 | S.O. 1.3 - Improve health care quality, safety, cost and value | Processes and Activities | Security | Number of high risk security findings | TBD | 0 | TBD |
42 | 2012 | S.O. 1.2 - Increase health care service availability and accessibility | Technology | Availability | Percentage of system availability for end users | TBD | 97.3% | TBD |
43 | 2013 | S.O. 1.2 - Increase health care service availability and accessibility | Mission and Business Results | Health Care Administration | Percent of FFS, Medicare Advantage, and Part D appeal types included in system | TBD | 100% | TBD |
44 | 2013 | S.O. 1.2 - Increase health care service availability and accessibility | Customer Results | Response Time | Percent of Part D standard reconsideration appeals adjudicated within 7 calendar days | TBD | 100% | TBD |
45 | 2013 | S.O. 1.3 - Improve health care quality, safety, cost and value | Processes and Activities | Security | Number of high risk security findings | TBD | 0 | TBD |
46 | 2013 | S.O. 1.2 - Increase health care service availability and accessibility | Technology | Availability | Percentage of system availability for end users | TBD | 97.3% | TBD |