| Enforcement |
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| Law Enforcement |
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Anyone claiming to have been harmed by a massage therapist in Oregon may file a complaint against the person they believe at fault. A complaint can also be filed against a person practicing massage without a license. The initial complaint may be made by phone, letter, or through an attorney.
You may submit a complaint anonymously, however this seriously hinders the investigation process and disciplinary action.
It is the duty of every licensee to report any knowledge of a violation of the rules or statues governing massage. Every licensee must cooperate with the Board by furnishing such information or assist the Board in order that appropriate investigative and corrective or disciplinary action may be taken.
The Board will process complaints as follows:
A preliminary review will be made to determine if there is sufficient evidence to justify proceeding and that the allegations could result in disciplinary action by the Board.
If the complaint is considered to be valid, the Board will then notify the Respondent of the allegations by mail and request written comments. If written comments are not received within two weeks of notification (unless an extension is authorized), then the Board will evaluate the complaint using available evidence OR the Board will refer the complaint to a designated authority for additional investigation. This will be determined on a case-by-case basis.
After all the evidence obtained is evaluated, the Board will proceed as follows:
If the evidence is insufficient to show cause for action, the complainant and respondent will be notified in writing.
If the evidence is sufficient to show cause for action, the Board will consider and take appropriate action at a regular or special board meeting.
Complaint Form
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