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Who to Call for Assistance                                            

Contact: For Assistance With:

NFC Security Office

FAX: 888-245-4060

The preferred method for receiving Security Access requests at this time is at the fax number shown to the left.

 

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Payroll/Personnel Call Center
800-421-0323

(Select Option 1)



Option 1
Payroll Technician

FAX: 303-205-3176

 




(For HR Office Use Only)
Questions about T&As and payroll processing including non-receipt of payroll checks, unpaid or paid incorrectly.

Option 2
Personnel Technician
FAX: 303-205-3177

 

Questions about personnel processing and suspense error messages corrections.

OR

800-981-3026
(Select Option 3)


Payroll/Personnel System
and STARWEB



Monday through Friday, 8:00 a.m. to 4:00 p.m. CST

Questions about Reporting Center issues or receipt of other types of reports.

Questions relating to STARWEB System problems and/or application assistance.

Does not include: Employee calls which are HR related. These will be referred back to the servicing HR office.

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Operations and Security Center (OSC)

Web: From the NFC Home Page, Click on the OSC Icon, or click here.

Toll Free Number:
1-800-767-9641

Local Number:
504-426-6435

Email:
OSC.ETIX@USDA.GOV

FAX: 888-496-8192

The Operations and Security Center (OSC) serves as the primary point-of-contact NFC customers and employees to report technical problems. Help Desk Technicians are available 24 hours a day, 7 days a week including most Federal holidays.

The issues reported to the OSC include but are not limited to:

  • Password problems (Including password problems for the Employee Personal Page)
  • Problems with remote printers including VPS printers
  • Issues with JCL or remote data transmissions
  • System Maintenance and System Availability
For more information on the OSC, please click here.
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Travel Inquiry

Email: nfc.trvl@usda.gov

504-426-6515
800-421-0323

FAX: 888-652-6973


Monday through Friday, 7:45 a.m. to 4:00 p.m. CST

Non receipt of travel checks or vendor checks (TRAN and GVTS), requests for travel advance and voucher information

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State and Local Government Tax Withholding Agreements

For additional Information:

US Department of Treasury
Financial Management Service
Liberty Center, Room 310
401 14th Street, S.W.
Washington, D.C. 20227
ATTN: Denice Wilson
202-874-9428

Basic requirement to obtain a withholding agreement with the Department of the Treasury include:

1. The tax may not be as school district tax

2. The tax may not be voluntary

3. At least 500 federal employees, (not necessarily from the same federal agency) must be affected by the tax.

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Integrated Acquisition System (IAS) Inquiry

800-421-0323
504-426-6510

Email: ias.inq@usda.gov

FAX: 888-742-7066

Monday through Friday, 7:45 a.m. to 4:00 p.m. CST

Purchase order and vendor invoice status

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Miscellaneous Payments Inquiry

800-421-0323
504-426-6430

FAX: 888-652-6948

Email:
nfc.misc@usda.gov

Monday through Friday 7:45 a.m. to 4:00 p.m. CST

Questions about telephone and utility payments
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Benefits1 Processing Section

Federal Health Benefits (FEHB)
PC FAX: 303-274-3860
Email: NFCFEHB@nfc.usda.gov

International Organization 2 (IO)
PC FAX: 303-274-3865
Email: NFCIO@nfc.usda.gov

Thrift Savings Plan Liaison (TSP)
PC FAX: 303-274-3913
Email: NFCTSP@nfc.usda.gov

Questions about Benefits



1 For Agency HR Offices Only. Employees must contact their HR office regarding their benefits.

2 International Organization employee are former federal employees who transfer to international assignments (i.e., overseas, State or Indian government, or to multi-lateral banks).

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Direct Premium Remittance System (DPRS) Inquiry

800-242-9630

FAX: 888-212-8734

Email:
nfc.dprs@usda.gov

Monday through Friday, 7:45 a.m. to 4:00 p.m. CST

Questions about DPRS

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OPM Federal Employees Health Benefits Centralized Enrollment Clearinghouse System (CLER) Inquiry

504-255-3270

FAX: 888-212-4359

Email:
nfc.cler@usda.gov

Monday through Friday, 7:45 a.m. to 4:00 p.m. CST

Questions about CLER

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Administrative Billings and Collections (ABCO)

ABCO Inquiry

504-255-5344
1-800-255-5295

FAX: 888-212-0528

Email:
Homeland Security
abco1hs@usda.gov
Treasury
abco2tr@usda.gov
Agriculture
abco3ag@usda.gov
All Other Agencies
abco4others@usda.gov

ABCO Collections

FAX: 888-212-6343

ABCO Claims

Inquiry
Toll Free: 1-800-428-8515

FAX: 888-212-0895

Questions about ABCO. Please note: 504-255-5344 is to be used by agencies concerning debts for active employees.

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Retirement Inquiry

New Orleans:
504-426-1623

877-207-8137

(For Agency HR Offices Only) Employees must contact their HR office to obtain information about retirements

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Publication and Communication Branch

504-426-1218

FAX: 504-426-9752

Requests for NFC bulletins/procedures and changes to customer email and postal address information for distribution of bulletins (corrections, additions, deletions).

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WebTA Help Desk (Housing & Urban Development (HUD) and USDA agencies only)

504-426-6270
888-265-8369

PC FAX: 303-274-3936

Email: webtahelpdesk@usda.gov

Monday thru Friday
8:00 a.m. to 4:00 p.m. CST

Excluding all Federal Holidays

Issues reported to the WebTA Help Desk should be established points of contact from Housing & Urban Development (HUD) and USDA agencies only.

Issues should include functionality and connectivity problems with WebTA.

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Emergency Preparedness

504-255-5202

888-300-3399

Up-to-date information on NFC's operations in the event of severe weather or other emergency.

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1099 Help Desk

800-421-0323
504-426-5376
FAX: 888-762-9037
FAX: 504-426-9747

Email:
1099helpdesk@usda.gov

Questions about 1099s
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