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The EmpowHR Help Desk provides assistance to NFC customers who use EmpowHR to process position management and personnel and payroll actions. EmpowHR Help Desk assistance includes resolution of all questions, processing issues and suspense errors encountered by EmpowHR customers, as well as, EmpowHR navigational issues and functionality. The services provided by the EmpowHR Help Desk are available to all current and future EmpowHR users at no additional cost beyond the costs associated with becoming an EmpowHR user. There are Tier 1-type calls from HR offices and do not include employee inquiries. The NFC EmpowHR Help Desk hours of operation are from 8:00 a.m. to 4:00 p.m. (CST or CDT). The EmpowHR Help Desk can be contacted by phone at 1-888-367-6955 or 1-504-255-4630 (Option 3) or via email to nfcempowhr@usda.gov. The empowHR Staff is here to serve you! |
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