Client Assistance Program
A Place To Turn . . .
. . . When you have questions
. . . are confused about your rights as a person with a disability
. . . feel tangled up in the rehabilitation process
"What is CAP?"
CAP is Alaska's Client Assistance Program. We are an ombudsman/advocacy service which provides the following:
- Information about the Division of Vocational Rehabilitation (DVR), Independent Living Centers, Native Alaskan Vocational Rehabilitation Programs, any other programs receiving funding under the Rehabilitation Act of 1973, as amended, and your rights and responsibilities as an applicant or client of these programs;
- Help in improving communication between you and your counselor and in solving problems through mediation and negotiation;
- Individualized advocacy services including assistance with DVR's appeal process;
- Inform you of your rights under Title I of the ADA.
"How do I qualify?"
CAP can provide information about services to anyone. If you have applied for or received services from any of the following programs CAP can assist you:
- Division of Vocational Rehabilitation
- Independent Living Centers
- Alaska Native VR Programs
- Other programs receiving funding under the Rehabilitation Act of 1973
"Will my counselor be notified if I contact CAP?"
No. The services provided by CAP are completely confidential. We will talk to your counselor only with your permission.
"Is there a fee?"
No, there is no fee for this service. We just want to help!
"Sounds good, who do I call?"
Contact your nearest CAP office as soon as possible when you have a problem that you cannot resolve. There are time limits that must be met in appealing certain agency actions. CAP can help you only if you tell us your problems in time to meet those deadlines.
- ANCHORAGE CAP
2900 Boniface Pkwy., Suite 100, Anchorage, Alaska 99504
(907) 333-2211 Voice/TTY
1-800-478-0047 Voice/TTY
Fax: (907) 333-1186 - FAIRBANKS CAP
P.O. Box 82948
Fairbanks, Alaska 99708
(907)457-4576 (800)498-2960 - JUNEAU CAP
P.O Box 32526
Juneau, Alaska 99803-2526
(907)790-3616 (800)966-0047 - KETCHIKAN CAP
P.O. Box 8552
Ketchikan, Alaska 99901
(907)247-7744 (888)535-7744
FOR MORE INFORMATION E-MAIL US AT: akcap@alaska.com
The Alaska Client Assistance Program is operated by ASIST, Inc. under a contract with the State of Alaska. It is our policy to not discriminate on the basis of sex, handicap, race, color, national origin, or age in admission and access to treatment or employment in its programs and activities. Questions or complaints can be directed to: Ms. Pam Stratton, 2900 Boniface Parkway, Suite 100, Anchorage AK 99504; 333-2211 or (800) 478-0047.