U.S. Department of Labor | ||||||
Occupational Safety & Health Administration |
OSHA News Release
2001 - 12/03/2001 - OSHA CUSTOMERS SATISFIED WITH AGENCY HELP, PROFESSIONALISM, PARTNERSHIP - Includes revisions mandated by the Needlestick Safety and Prevention Act |
OSHA News Release - Table of Contents |
TRADE NEWS RELEASE
|
Goal | 2000 Target |
2000 Actual |
Final 2002 Target |
1. Workers/employers rate compliance assistance useful | 65% | 92.6% | 90% |
2. Workers at sites with OSHA interventions satisfied with their involvement in the intervention | 65% | 86.2% | 90% |
3. Workers/employers rate OSHA staff professionalism, competence and knowledge as satisfactory | 60% | 87.2% | 85% |
4. OSHA stakeholders and partners rate their involvement in stakeholder/partnership process as positive | 75% | 87.6% | 95% |
The Gallup Organization survey of OSHA customers also found that:
Based on customer responses, OSHA has identified several areas to work on. The survey found that workers were less likely to be satisfied with phone/fax investigations, where OSHA contacts employers by phone to report complaints and receives a faxed response. If the response is satisfactory, the agency takes no further action. Instead, workers would prefer more on-site inspections, more follow-up visits and a swifter response. Both employers and workers wanted inspectors to be more familiar with their specific industries. Small businesses wanted a speedier response to their request for consultations and would prefer annual consultations. Other requests from those surveyed included calls for greater involvement of stakeholders, more partnership and more information, education and training.
"While this survey finds OSHA is doing many things right, we have many more challenges and opportunities ahead of us to improve our overall customer satisfaction," Henshaw said.
Survey results are drawn from nearly 2,500 responses from employers, workers and other OSHA stakeholders in late 2000 and early this year. A copy of the complete results of the survey is available on OSHA's website at www.osha.gov/about.html "About OSHA."
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The text of this news release is available on the OSHA website at http://www.osha.gov. Information on this release will be made available to sensory impaired individuals upon request. Voice phone: (202) 693-1999.
OSHA News Release - Table of Contents |
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