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An Introduction to Social Security
Disability Insurance (SSDI)
SSDI pays cash benefits to persons with severe
disabilities who have worked and paid Social Security taxes for
a specified period of time. SSDI also provides benefits for family
members.
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Tips:
>Understand
SSDI's Links to Other Programs
>Know
Your Client Will Have a Five-Month Waiting
Period
>Understand
the Distinction Between SSI and SSDI
>Rehabilitation
and Employment Services Are Available
>Begin
Documenting Your Client's Inability to Work Immediately
>Understand
the Definition of Disability
>Get
to Know the Disability Benefits Application Form
>Create
a Detailed List of Your Client's Disability
>Have
Your Client Take the Disability Check List
to SSA When Applying
>Help
Your Client File an Appeal
>Make
Sure Your Client Signs the Authorization
to Disclose Information When Applying
>Assist
with the Collection of Medical Records
>Become
Your Client's Representative
>Make
Sure Your Client Signs a Release of Information
>Find
Out the Name of the Disability Examiner
>Act
as a Point of Contact for the Disability
Examiner
>Make
Sure Your Client Attends the Consultative
Examination if Scheduled
>Provide
Functional Information to Determine
Disability
>Become
Your Client's Representative Payee
For more detailed
information on SSDI, scroll down.
Understand
SSDI's Links to Other Programs
SSDI provides a link to Medicare, which is a Federal
health insurance program. Your client will be able to benefit from
Medicare after approximately two years of receiving SSDI's monthly
benefits.
Know Your Client
Will Have a Five-Month Waiting Period
There is a five-month waiting period to receive
SSDI benefits to permit most temporary disabilities to be corrected
or for your client to show signs of recovery and to ensure that SSDI
benefits are provided only to clients with long-term disabilities.
Understand
the Distinction Between SSI and SSDI
SSI and SSDI have the same disability requirement, but
are different in other respects. Your clients who are homeless may be
eligible for one or both programs if they have a physical or mental problem
that that keeps them from working and is expected to last at least one
year or result in death and if they are blind or at least 65 years old.
To qualify for SSDI, your client also must have worked and paid Social
Security taxes. The SSI program has no specific work requirements, but
your clients must meet the income and resource limits to qualify for
SSI payments.
Rehabilitation
and Employment Services Are Available
The Ticket to Work program provides SSI and SSDI beneficiaries a "ticket" that
may be used to obtain rehabilitation and employment services from either public
or private service providers in their communities. For more information about
this program, visit www.socialsecurity.gov/pubs/10060.html.
Begin
Documenting Your Client's Inability to Work
Immediately
The most critical thing you can do as a
case manager is to immediately begin documenting your client's
inability to do work. If you believe your client has a disability
that will prevent him/her from working for at least 12 months or
longer, start case notes with observations related to the disability,
(e.g., Mr. X has significant difficulty staying focused on tasks
at hand). In addition to your own case notes about your client,
you should seek independent medical verification as soon as possible.
Understanding
the Definition of Disability
The definition of disability
is very strict. The lack of proper medical
documentation, the complexity of the process,
or the applicant's inability or unwillingness
to go through the disability determination
process can result in the denial of benefits.
Patience is required to succeed in receiving
SSI or SSDI benefits.
Get
to Know the Disability Benefits Application Form
You should become familiar with the various
disability application forms and assist your client in completing these
forms. Incomplete or inaccurate application information may lead to incomplete
or inaccurate decisions. Many individuals with mental impairments, for
example, fail to mention these when they apply because they fear the
stigma, or have cognitive disorders and poor recall. Ensuring that the
application is complete and accurate may contribute to a more efficient
process.
Create
a Detailed List of Your Client's Disability
If you are unable to accompany your client who is homeless to SSA, you should
sit down with your client prior to the interview and make a list of all prior
treatment sources and approximate dates.
Have
Your Client Take the Disability Check List to SSA When Applying
If you are unable to complete SSA's "Disability Report for Adults" (Form
SSA-3368) with your client, then he/she should bring the detailed list of his/her
disability that you created together to the interview appointment at SSA. Your
client can use this detailed list to complete the "Disability Report for
Adults" form required in the application process. You should make and
keep copies of any forms/information your client provides to SSA. This can
be used as a reference for assisting with information collection and can be
sent in if the original is misplaced.
Help
Your Client File An Appeal
If your client's application is denied, he/she can appeal. You should make
sure that the time deadlines are met, that any new available information is
requested and sent, and that copies of all appeal requests and additional letters
are kept.
Make
Sure Your Client Signs the Authorization
to Disclose Information When Applying
SSA will ask your client to sign an Authorization to Disclose Information when
he/she applies for benefits. Make sure your client understands that the signed
authorization is necessary to obtain proof of his/her disability.
Assist with the
Collection of Medical Records
You can assist in the medical records collection by alerting agencies that
provide services to your client that he/she is applying for benefits. Let these
agencies know what information from the chart should be sent to the Disability
Determination Services (DDS) including any and all evaluative information,
as well as progress notes if the treatment is ongoing.
Become Your
Client's Representative
By being your client's representative, you can assist your client with the
application process, provide information to SSA for your client's application,
receive information from SSA about your client's application, and review the
SSA DDS file if your client is denied so that you can help him/her prepare
a more effective appeal. For you to be his/her representative, your client
fills out the SSA-1696 form, Appointment of Representative. This is not the
same as being your client's representative
payee.
Make
Sure Your Client Signs a Release of Information
If you are not your client's representative, then you should have your client
sign a Release of Information form to be turned in when he/she applies. This
form allows SSA to provide you with information regarding your client's application.
It is important that you are aware of the new Health
Insurance Portability and Accountability Act of 1996 (HIPAA) rules, which
can be found at www.hhs.gov/ocr/hipaa/,
regarding the sharing of information and ensure that this is addressed so that
the totality of information is included.
Find
Out the Name of the Disability
Examiner
Approximately two weeks after the application has been submitted, you should
contact your local DDS office and find out who is the Disability Examiner for
your client. The Disability Examiner makes the initial disability determination
based solely on the written information provided and never meets your client.
The better you can help your client create a picture of his/her disabling condition(s),
the more successful the process will be.
Act as a
Point of Contact for the Disability
Examiner
You should call and provide the Disability Examiner with your name and phone
number as a contact for information for your client, even if you are not your
client's representative. If you are not your client's representative, it is
still helpful to create a relationship with the claims examiner so you can
assist with the process as needed. You should contact the Disability Examiner
periodically to find out whether additional information is needed or if there
are any questions you can answer.
Make
Sure Your Client Attends the Consultative Examination
if Scheduled
Sometimes the Disability Examiner may schedule your client for a consultative
examination if additional information is needed. Your client's treating physician
is the preferred source to do this examination, but sometimes the examination
may be done by one of the consulting physicians or psychologists for Disability
Determination Services (DDS).
Provide
Functional Information to Determine Disability
Your client's disability will be determined based upon his/her diagnosis or
illness, the length of time he/she has had the diagnosis or illness, and perhaps
most importantly, his/her ability to function independently as a result of
the diagnosis or illness. As a case manager, it is important for you to document
your client's level of functioning through behavioral observations and provide
details about this ability. For example, you cannot say that your client has
a difficult time getting out of bed in the morning. Rather you must show, for
instance, that your client feels so depressed and has so little energy and
motivation that, at least three days a week, he/she does not even get out of
bed. This documentation should be written as soon as possible after your client's
application is filed, given the fact that DDS has time pressures within which
to make disability determinations. This documentation should be presented in
a letter co-signed by a physician or a psychologist. Be
sure to keep a copy!
Become
Your Client's Representative
Payee
Once your client is approved to receive benefits, he/she may need a representative
payee to manage his/her benefits. You should consider developing a representative
payee program, as this is an extremely critical need. Click here for more information
about Becoming Your Client's Representive.
> More
information on Social Security Disability Insurance:
Benefits Your Client May
Receive
What Makes
Your Client Eligible
What Your Client
Needs to Apply
If Your Client
is an Immigrant
Contact Information
Sample Application
Training Materials
for Case Managers
SSDI Program Q & A
SSDI
Fact Sheet
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