Frequent Questions
- How do I order an EPA publication?
- I'm having difficulty ordering documents. Now what?
- Who do I contact for help using this site?
- I can't find my document in the catalog - now what?
- I'm looking for:
- Is there a charge for my document?
- Where do I put my charge card information?
- I need my document immediately. Can I get expedited shipment?
- My Shopping Cart doesn't work. What's wrong?
- I added items to my shopping cart but when I went back to it, it was empty. Was my order placed?
- How do I know that my order was received?
- How many titles may I order?
- Are documents available online?
- I'm having problems accessing the electronic documents in the electronic repository. Is there help available?
- How do I download or print one page or selected pages from the electronic database/repository?
- Are there paper copies of the on-line documents available to order?
- I live outside of the United States. May I still order from the National Service Center for Environmental Publications?
- How do I order an EPA publication?
You can order a document using the electronic shopping cart, using the publications ordering phone service, by fax or mail. Complete instructions and information are available at: http://www.epa.gov/ncepihom/ordering.htm#order
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I'm having difficulty ordering documents. Now what?
Shopping cart instructions
(http://www.epa.gov/nscep/ordering.htm#order) are available.
You may be having difficulties using the order features because
you do not have Cookies enabled on your web
browser. Publication descriptions can be viewed and searched
without Cookies enabled. However, in
order to use the online Shopping Cart features,
you must have cookies enabled in your web browser.
See
EPA’s web site cookies and cookie policy
(http://www.epa.gov/eimdweb1/docs/cookiepolicy.html) for more information.
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Who do I contact for help using this site?
- For assistance ordering publications, call 1-800-490-9198.
Speak to an operator Monday through Friday, 9:00 AM - 5:30 PM,
E.S.T. Leave an order 24-hours a day.
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For help with NSCEP/NEPIS web page related questions contact
NSCEP/NEPIS Technical Support (nscep_nepis.tech@epa.gov).
CONTACT INFORMATION for NSCEP/NEPIS
- For assistance ordering publications, call 1-800-490-9198.
Speak to an operator Monday through Friday, 9:00 AM - 5:30 PM,
E.S.T. Leave an order 24-hours a day.
-
I can't find my document in the catalog - now what?
If the document is not available in paper copy and you cannot locate
the on-line copy through the NSCEP database, please contact the
National Technical Information Service, NTIS (http://www.ntis.gov) .
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I'm looking for:
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An EPA Test Method:
EPA test methods are listed in the EPA Test Method Index (http://www.epa.gov/ne/info/testmethods/).
This document may also be displayed in PDF format (85 pp, 1.4 MB) (http://www.epa.gov/ne/info/testmethods/pdfs/testmeth.pdf) .
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An EPA Model:
http://www.epa.gov/epahome/models.htm
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Laws & Regulations:
http://www.epa.gov/lawsregs/
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An EPA Test Method:
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Is there a charge for my document?
There is no charge
for in-stock, paper publications provided by the National Service
Center for Environmental Publications (NSCEP). Copies of out of stock
publications obtained through the
National Technical Information
Service (http://www.ntis.gov), or other
government document repositories may charge a fee.
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Where do I put my charge card information?
There is no charge for publications
by the National Service Center for Environmental Publications.
Please do not forward credit card information.
The NSCEP does not accept credit cards.
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I need my document immediately. Can I get expedited shipment?
Yes, we can send your order FedEx if you provide your Federal
Express account number at the time you place your order.
You can contact the NSCEP at 1-800-490-9198
between the hours of 9:00 am to 5:00 pm EST, Monday through Friday,
to place your order and provide account information to an operator.
You can fax a copy of the order form with your account information
to 301-604-3408, 24/7. Your order will be processed the first
business day after receipt. Please include your phone number so
that the operator can verify your account number and continue
processing your request.
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My Shopping Cart doesn't work. What's wrong?
You must have cookies and JavaScript enabled in your web browser to use the online Shopping Cart features of NSCEP.
Enabling JavaScript and cookies (http://www.epa.gov/nscep/enable_javascript_cookies.htm)
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I added items to my shopping cart but when I went back to it,
it was empty. Was my order placed?
Ensure you have selected the title and checked the box before going
into the “shopping cart” function. If you continue to have problems,
please contact the NSCEP at 1-800-490-9198.
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How do I know that my order was received?
Upon completion of your order, you should receive a
confirmation/tracking number. If you do not see the number
displayed on a thank you screen, your order was not processed.
Please resubmit your information. If you continue having
difficulties, please contact the NSCEP at 1-800-490-9198.
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How many titles may I order?
Routinely, you may order one copy each of up to five
titles within a two week period. If you have a need for
multiple copies, please contact the NSCEP at 1-800-490-9198
during the normal business hours of Monday
through Friday, 9:00 a.m. to 5:30 p.m. ET.
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Are documents available online?
In many instances, your documents will be available on line
through the NSCEP’s electronic repository. Please go
to the homepage and conduct a digital search to view over
23,000 full text titles in the on-line database. Selected
documents are also available through individual program/regional
web pages at http://www.epa.gov/epahome/publications2.htm
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I'm having problems accessing the electronic documents
in the electronic repository. Is there help available?
Please refer to the Help page, (http://www.epa.gov/nscep/reference.htm) for assistance. If you cannot
resolve the problem and/or need more assistance , please forward
the nature of your technical difficulties to
Contact Us (http://www.epa.gov/nscep/comments.htm#cont_form).
You will receive a response within one business day.
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How do I download or print one page or selected pages
from the electronic database/repository?
Save and/or print individual pages via your browser. Please refer
to the help section
(http://www.epa.gov/nscep/reference.htm) if you require assistance. For printing
larger segments of a document, it is recommended that you
download in “PDF” format and use the PDF reader to
select what pages to print. If you experience difficulties it
may be because your bandwidth is insufficient. If this is the
case, you may wish to print or download your document in smaller
sections.
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Are there paper copies of the on-line documents
available to order?
To confirm if a printed document is available, please contact
the National Service Center for Environmental Publications,
(NSCEP) directly (1-800-490-9198) or
search the catalog.
If the document is not available from the NSCEP, you can contact the
National Technical Information Service (NTIS)
(http://www.ntis.gov). The NTIS charges a nominal fee for copies of
its publications.
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I live outside of the United States.
May I still order from the National Service Center for
Environmental Publications?
There are no restrictions on international orders.
Please expect a delay in receiving your order as deliveries
can take up to 10 weeks in some locations. Please feel free
to place your order electronically at
Ordering (http://www.epa.gov/nscep/ordering.htm).
You can also fax your order to 301-604-3408, or post your
order to the U.S. Environmental Protection Agency/NSCEP,
P.O. Box 42419, Cincinnati, Ohio, USA 45242-2419.